As software goes this is easy to set up and use, pretty much a case of point, drag, convert. My only problem is that the success rate on the first pass is never more than about 50% for me, and even after three or four runs I can't get more than about a 65% success rate. I have a fast internet connection and a fast Mac and have tried tweaks like downloading playlists first but to no avail. If they could get the success rate up to over 90% this would be great!