Print Therapy

Abandonware, I suppose.

Five stars, for otherwise intractable printer problems. Joe Bob says, Check it out.

This is off topic, unless you've a printing problem like I had beginning with snow leopard. My problem with an epson printer came down to apple's installed glutenprint [sp?] driver for the printer as far as I can tell. After installing epson's own driver, the OS still wouldn't recognize it until I used print utility to deactivate the printer and then reactivate it at which time epson's own driver was recognized and printing was back to normal.

-- The "Requirements" section should be changed to reflect that this version REQUIRES Mac OS X 10.6.x "Snow Leopard".

Um, I got my license within 30 minutes of paying for the upgrade. I am in the same timezone, and also I did put my old vers.6 license in the PayPal notes... Have a little sympathy for these folks, they may not be in your time zone and we all have to sleep sometime. The only other issue I have is that PT7 will not run on my 32-bit only Mac Mini Core Duo... but I think the dev can fix that by re-targetting the build for 32 and 64-bit Intel. The new version DOES work great on my MBP.. It looks to be a great update! Just the 32-bit issue... doh.

Downloads incorrect (version v6.0.7, not 7.0.0) which is incompatible with Snow Leopard.

Well I just bought the 6 to 7 upgrade because this program has saved my printing bacon more time then I can count. I am sure glad they went to 64bit for snow Leopard on Version 7. I one thing I disagree with is there antiquated license scheme is SLOW once you pay for it. Why in the world does FixAmac take over 24 hours to email a person the license? No other shareware program I have come across doesn't take that long.

This app just saved my a**

Is this really necessary these days? I bought this app way back in the dark ages of Mac OS X because people said it was soooooo good but I have never in all the versions of Mac OS X from 10.0.0 to 10.5.7 needed to use it.... The only common thread I see in the comments is a particular older HP printer has a crap driver but nothing else. If somebody say's to me that a wipe/clean install did'nt fix their print problem it screams buggy driver to me. The logical solution is to get updated drivers from HP. To be honest Apple has done a good job of updating & improving the CUPS printing system in Mac OS. Once a year someone posts a glowing review of this software here on Macupdate which suggests to me very very few people need it or astroturfing...

Print Therapy fixed my problem. I use an HP LaserJet P1006. I use it both in OS X and Win XP through VMWare Fusion on my MacBook. Looks like Fusion (or XP...) doesn't "free" the printer when closed. So couldn't print in OS X, though printer was visible in PrefPane. Could print from my wife's iMac though. I ran Print Therapy (after carefully reading online docs). Everthing is OK now. I've registered the software. Thanks to the developer.

When do we get a UNIX tool to run these commands remotely (or schedule via cron/launchd)? :) Don Montalvo, NYC

Longtime fan and licensed user. No hesitation on upgrading for me as I use this app at least monthly to keep matters in check.

One of the only apps I've ever considered worth paying for. I had many Printing Presets which were jacked up. After running this program everything is back to normal.An extremely thorough tool which operates without hiccups. It even told me what files I had missing. The repair options are fantastic.Thanks to the developer John Goodchild. I recommend this unreservedly.

Actually I used version 1.4.2 on my mac which is now running 10.4.7. At the time I wasn't aware there were later versions. That version worked for me; your mileage may vary. I had spent over six hours doing all the regular things, permissions repairs, uninstalls, reinstalls--even had done a clean install of my system, and still could not get my new HP all-in-one printer going. I googled and googled, and did just about everything suggested. Nothing. I called HP, and after some discussion, they gave me the sad news (and they were correct) that it was a mac problem, not an HP problem. I googled around a little more. Voila! Enter Printer Setup Repair. Wow! In just fifteen minutes, everything was fixed! This program is worth its weight in gold. By the way, do READ THE READ ME. I'd say it is essential for most of us. I registered the software. I definitely want to support this developer.

Thank you for your continued comments. I'm sorry you feel that we intentionally deleted files from computers. This is not the case. An unfortunate error resulted in some data loss for a few individuals who prefer to steal software rather than pay for it. Regardless, we did not intend the damage and the problem was resolved as soon as it was brought to our attention. We did not release a new version as the error needed to be resloved extremely quickly and PSR 5.0.4 was already close to being released. We have delayed the release to thoroughly examine our source code to make sure that no other errors of this nature can possibly exist. PSR 5.0.4 will be released very shortly. If you would like to discuss this matter further, you may email me directly as I do not often visit MacUpdate: jgoodchild at fixamac dot net. John Goodchild President, Fixamac Software, Inc.

Frankly, I do not believe you at all. It is VERY difficult to write a "typographical" mistake in the code so that instead of a single file a whole directory is wiped - recursively in subdirectories, even! Furthermore, is there any reason for deleting the older preferences file for your application if a pirated serial code is entered? I see no logical motivation for that, it does not prevent *anything* (except, perhaps, to break older and maybe legally acquired versions of the software). In my opinion, it is too evident that your intention has been to delete everything. I find it astonishing that you are replacing the old version with a version with the *same* version number (5.0.3) - a clumsy attempt to "cover" your misbehaviour? Why are you not releasing it under a different version number? If this was REALLY a bug, fixing it would have guaranteed a different version number. By rereleasing it under the same version number I believe you are trying to "erase" the "buggy" version, not just to replace or update it... You are perfectly aware that your behaviour could easily be defined as criminal (independently from the criminal behaviour of using pirated codes) and that in many cases you could be held liable of considerable damages (you know, as you state in your disclaimers, that some disclaimers do not hold). I see no way you can prove the opposite.

We recently discovered a bug in Printer Setup Repair 5.0.3 that causes a problem in the code section that handles and rejects pirated registration codes. Our original objective was to delete the Printer Setup Repair preferences if a pirated code was entered but a typographical error in the code allowed the entire user preferences folder to be erased instead. This would only occur if a pirated code was used. There was no such error found in the area that handles legitimate registration codes. We have fixed the problem and posted an update. This was not a malicious act on our part, rather an effort to protect our product from software pirates, and we regret any damage that may have been caused by the use of pirated registration codes. Anyone who downloaded Printer Setup Repair 5.0.3 between 11-05-05 and 12-06-05 should download the current release (version 5.0.3) from our web site

Printer Setup Repair 5.0.3 indeed erases the contents of the Preferences folder if a pirated key is used. While there is no excuse for using pirated keys, this kind of response is absolutely criminal. For example, all your mail.app preferences are lost and you suddenly do not see you mail any longer. Furthermore, simply re-creating the coounts may erase your mail by overwriting the mail directories with empty folders. The solution is to move the Library/Mail folder elsewhere, recreate the accounts, then quit Mail.app, move all the contents of the old mailboxes in the new places: at this point you do not see your mail still, and you have to rebuild all the mailboxes from withing mail.app. Then all the mail is recovered. This is not the correct answer to illegal copying. Deleting data from the user's disk drive without the user's consent is a criminal behaviour. There are many ways to scare the user (you can redirect to a webpage stating "Dear USERNAME, currently logged from IP NUMBER, in the area of GEOGRAPHIC AREA, using OPERATING SYSTEM AND VERSION, pirating software is not only illegal, but also prevents further software to be written by discouraging the author, that spent considerable time and resources bla bla, please click the button down to be lead to the registration page". That should be enough to impress normal people. From now on I won't download any program from this author. This is a pity for him/her, since recently I started purchasing a lot of legal licenses... The low markings are then reflect an assessment of the behaviour of the software writer.

Printer Setup Repair, the widely-used utility for Mac OS X printers, has taken a malicious approach to combatting software piracy. With version 5.0.3 for Mac OS X Tiger, if the user enters a pirated serial number known to the program, the program will immediately and without any warning remove all user preferences and the user keychain, and possibily do other unknown damage to the user's system. This heavy-handed response to piracy has been repeatedly condemned and the legality of such a practice is doubtful. Just this past November, the Assistant Secretary of the US Department of Homeland Security warned Sony-BMG about its DRM technology, saying "it's your intellectual property, not your computer." Printer Setup Repair goes beyond what Sony-BMG did, intentionally damaging the computer rather than merely opening it up to exploitation by other trojans. Legally sanctioning such practice would be equivalent to giving a merchant the right to burn down the home of a shoplifter. A Palm OS developer who tried the same thing in 2000 was sued. This highly malicious response is ironic and embarrassing for a software company called "Fixamac," whose utility is trusted to repair damage to a Mac OS X system. The intent to damage user systems must be treated as equivalent to a trojan or a virus, and must be condemned and publicized, no matter what one's opinions may be about software piracy. Paying customers could also be inadvertently affected if they were to mistype a serial number. Fixamac, the developer of Printer Center Repair, is based in Hollywood, California. Contact: somerandomguyon@yahoo.com References: http://www.fixamacsoftware.com/software/psr/ http://www.businessweek.com/technology/content/nov2005/tc20051117_444162.htm http://www.theregister.co.uk/2000/09/05/palm_trojan_horse_writer_sued

I posted the previous comment and with the current version 5.0.1 all my issues are resolved so I purchased a license. It has a seven (7) trial period and literally from the get-go it found a major problem that it fixed. In fact I tuned my entire printing system. It was because of this and the fact the trial allowed me to truly try it out and actually use it functions that I made decision to purchase. The price does seem a little bit steep, but so does lost printing time nightmares (and I've had too many of the me in the past). Oh well, I have a small arsenal of utilities that I find indispensable (Disk Warrior--which isn't cheap either) in order to consistently having a function OS.