@dev, although I do not use your app I do know that the review/comment above is useless and hurts your apps overall rating. Because they just bashed your app for no reason, at least not citing one in their 1-star review I would recommend that you take this up with MU and have the post removed. No reason for your app to suffer because some user wants to play games/is bored.

Hi, Fredric here, the creator of Bookmark Sorter. I'm sorry that you experienced problems with the application.

Please note that you can always regain your original bookmarks setup by selecting "Restore Initial Backup..." in the "Backup" menu.

You are right in that I am currently working on the web site for the application. It will hopefully be up and running soon. I will heed your advice and put up a FAQ, and easier to find contact links, as soon as possible.

You can always reach me at support@softpinch.com.

When you say "bookmarks that I had in the space above safari" do you perhaps mean the buttons in the bookmarks bar? The application has an option that excludes the bookmarks bar buttons from being sorted, please deselect the checkbox named "Sort the buttons in the bookmarks bar" in order to "lock" the order of your bookmark buttons.

To uninstall Bookmark Sorter you simply drag and drop it onto the Trash can.

Please contact me if you have further questions regarding the application.

Cheers,
Fredric

support@softpinch.com

Hi Fredrick, well at least thanks for your fast reply and sorry for my " emotional" review.
I get a little itchy when there's no way to contact a seller in case of problems and that's the main reason for the fact that I gave such a bad review.
The program did mess up the bookmarksbar (that's the proper word ;-)) even when all the options were unchecked.
Besides that it didn't alphabetize my bookmarks and I was unable to put back the backup. Option just stayed " greyed out"
After removing the program it left some nasty traces on my mac and , even after manually restore my bookmarks from my timemachine backup, after every restart of my mac they got lost again. (?????)
Problem went away after manually restore every single one of them by dragging them bag to the bar.
Normally I give new software a change and forgive developer for some bugs, but this is too much I think.
I'm sorry that I wasted some money but I'm not willing to try it again.
Lesson for me, do test a trial a bit longer before buying ;-(
Maybe a few tips for you:
- Do test an app a little bit longer before selling it.
- Before you decide to sell an app, be sure to have the possibilty for customers to contact you in case of serious damage or problems.
- An uninstaller would be nice to also clean leftovers from the program after deinstallation

Regards Franz

Franz, again I'm sorry to hear that you've had such problems with the application.

My beta testers haven't reported any problems like the ones you're having, and so I would be very interested in hearing more about them.

If you would be so kind as to specify your system setup and how the problem occurred I would be very grateful.

Please contact me at support@softpinch.com.

At the very least I would like to refund your purchase of Bookmark Sorter.

Best,
Fredric

support@softpinch.com

Hi Fredric,

First of all, no need to refund. It's my own fault that I instantly purchased instead of making use of the trial a little bit longer. That's the principle of a trial, isn't it ?? :-)
Second of all, sorry for calling your software a piece of ****. Think you work hard on it and it isn't my call to call your hard work something like that !
Seems that you are very willing to solve the problem !
Again sorry and I sent you a mail with some info !