Paperless

Buy anything but Mariner products. They never seem to support any of the software that they purchase.d

Don't buy this application, it's broken and Mariner Software refuse to fix or help or anything. Most stupid situation!

I hope, this app will work fine, because I have a lot of stuff. Let's try to scan my favorite receipts, bills, statements, warranty cards and so on.

BEWARE of Mariner Software in general. I purchased MacGourmet from this outfit and then key features of the software stopped working (e.g., syncing between the computer and iPad). It's been over a year and still does not work. Customer support claims they are working on the problem, but has no idea when it will be fixed. When I asked for a refund, I was pointed to their 30 day trial run policy. Mariner Software will take your money and then leave you hanging.

Really would have liked to use this product, and although I feel that the price is reasonable I contacted their customer service about a discount that they have for a transition from NEAT. Although I sent a screenshot of the discount offer customer service claimed that they don't give discounts. I am easily able to afford the product without discount, but feel that customer service fell short when I contacted them which does not give me confidence if I should need support with the purchased product

This is NOT working correctly, and when I reached out to customer service, via email, the ONLY available way to reach help, they waited days to reply, and DID NOT HELP at all! They basically said I was on my own to figure out why it wasn't working on my own. Terrible!!!! DO NOT BUY!

This software was NOT working correctly, and when I reached out to customer service, via email, they waited days to reply, and DID NOT HELP at all! They basically said I was on my own to figure out why it wasn't working on my own. Terrible!!!! DO NOT BUY!

I was previously a Neat Receipt user, but tried to find a software alternative because I didn't want a Neat cloud subscription. Once I started to understand how to use the Paperless program, I really like how it interfaces with our ScanSnap scanner, and the scans come out very clear. However, the Paperless software is NOT very intuitive to learn. But more problematic, is that it CRASHES on me multiple times a day on a new Mac running with the latest Catalina OS and the latest paid version of Paperless 3.0.80. This software seems very glitchy and unstable running on this new computer. I've tried to reach out to Mariner, and even sent them the crash logs to look into it. I haven't had any response back from technical support. I've reached out to them again, still without any response. There may be a possibility that there is something wrong with the computer, however, I don't know because they haven't gotten back to me. And all of my other programs seem to operate just fine on this system. Paperless crashes upon launch just about every time. I have to open it several times just to get in. It also crashes when I try to look at a receipt in the preview window. If the customer support was better in helping to resolve this issue, and if there were better online tutorials on how to use the software...I could give it more stars. Overall, it has the features I need. I hope that Mariner comes up with an update to make this program more stable. A program that doesn't crash is something that one should expect.

great app just need to work natively with I cloud across home Mac and Laptop.. it you die even better to be able to have an iPad or phone app.. It unofficially works with dropbox.. however I use many programs that easily sync..

There is a HUGE FLAW with cropping in Paperless! Cropping your receipt to decrease the file size degrades the quality of the print to useless!! Tech support is very aware of this, I called and asked. My understanding is there is no fix in sight. Buyer beware !!

Excellent product My experience in using Paperless 3 software to create a paperless home/office environment has simplified the process creating a comprehenisve library of receipts, documents and manuals. To get the most out of the software I would recommend spending time planning and setting up the fields for each document type you plan to keep and then begin entering your documents and populating the relevant fields you plan to use. The more information you enter into your chosen selected fields the more effeicent your documnet management system and searches will perform The setup and slected view of field, headings, catorgories etc. is flexible with the options to add your own customised fields and headings The scanning of single or multiple sheets is simple process even with my old canon printer scanner. You also have the option to drag documents into paperless and then add the relevant data to the selected fields. I have used Mariner support on few occassions who have always come back to me qith solutions very quickly Verdict I have spent a lot of time and energy researching this type software to help me with my goal of significantly reducing my paper storage and Paperless 3 in my opinion the best value software to achive this compared with others available, With the option of a free trial give it a go

This is a fine package. I use it and EagleFiler to manage documents. Each packages has its respective strengths, which I take advantage of.

Awesome product. Going paperless is always something I dreaded doing but once I put my mind to it - it has really become sort of a lifestyle. Every document or receipt I touch gets scanned and put into this application. I'm up to 2GB so you can tell I've been doing this awhile. Never had an issue with company or support.

This company is an absolute nightmare.

Just spent two hours trying to upgrade my paperless licence, yes I actually want to give them money!

And I’ve been locked out for trying to tell them their shopping cart won’t take my money!!!

Yes I have the screen shots!

So I’ve given up!!!

They are still flogging an over priced piece of software. Have the come out with anything lately that hasn't already been done.

Not worth the upgrade from v2 if you already own it. Only noticed a couple of bug fixes that have been broken for several versions and is now working. Other than that OCR, still doesnt work that great. About all they did was change to a Dark them and charge for it. Not even worth $5 for an upgrade yet alone $30. I have been using this app since its inception and have always been on the fence about it. The developers are real slow to fix bugs and it seems like they break things each time they release a new version. I would actually give the upgrade 1 star, but overall since it is a new version to some that have never used it, I would give the overall app 3 stars. This app has always been a love/hate relationship as it does what I need it to, sometimes. It is not the easiest document management software to use and like I said earlier, the OCR is all but useless even in this new version. If you do decide to upgrade and try it, make sure YOU back up your app as one of the bugs is that it states it will do if for you, but doesn't.

Looking at dumping Neat, anyone know if this is s suitable option? I need to organize and be able to reference scans of my business receipts.

I became frustrated with Mariner products a long time ago. It isn't that they make bad products, its that they almost never update them once you have purchased them. Mariner is a company full of one hit wonders. Buy them if you need them, again, I am not deriding their offerings. But, as some reviewers here have posted updates have not been forthcoming in a while, that is Mariner customer speak for, forget waiting for an update because it is not going to happen. I got Leap a long time back and it is OK. HoudahSpot is my favorite go to tool I use with my Scansnap scanner to keep track of saved searches for new PDFs.

I've been using Paperless for years to store my bank statements and other important documents. While it has serves it's purpose and the developer promptly maintains the program to run on OS updates the program is long overdue for a major upgrade. Missing features include no syncing between computers or the cloud and improved PDF viewing with annotation. Someone below was informed that major update is around the corner; however, that was well over a year ago. I will continue to use it but if I was starting from scratch I'd probably look to another program with syncing.

This is an update to my last review. Continued issues with the product hanging when quitting has caused me to abandon this product given the potential possibilities of forced quits corrupting the database. As such I did want to trust critical data to this product. Technical support for this product. as some other users have previously reported has been in my opinion; abominable. After a number of communications with Mariner, the result was that the company blamed Apple for all of its issues, stated that they had informed Apple about this, and that Apple had done nothing and they were not to do anything about it until Apple fixed it. A call to Apple Tech Support indicated they they had not received any such information to their knowledge, but they would be in contact with Mariner about it to try and get it resolved. Today I see an update released from Mariner that may address the issue but are still publicly blaming Apple for the issue in their release notes. This raises the question for me that if they are experiencing this issue, which they blame on Apple which in my opinion is a very disparaging manner, give I have over 500 apps on my primary machine, why are none of the other Apps experiencing this same issue?

What is an even bigger issue for me is the fact that I applied for a refund within the trial period, since I had switched over to DevonThink Office Pro and intended to turn in my license and destroy all copies of the product on my machine. Instead they pointed me back to MacUpdate for the refund, through which I purchased the product when it was on special. MacUpdate would not oblige as they plainly state on their purchase agreement that no refunds are available from MacUpdate for products purchased through their website which I found to be plainly stated and quite valid. I also suspect that Mariner knew this when they sent me back to MacUpdate for a refund. After much negotiation, they finally agreed to make an exception and provide a refund of $25 to me; but only if I agreed to accept the refund through my PayPal account. However I do not have a PayPal account due to some of their reported history and concerns about identity theft. So I suggested either a check or credit to my credit card. They refused indicating that unless I set up a PayPal Account they would not provide a refund. Since it was not worth $25 for me to abandon my values and concerns, I am being refused the refund. So I am now giving this product a 1 star rating due to their customer service; refusing to take ownership of the issue; and a refusal to provide a refund via check or the same way I purchased the product despite requesting in the designated time period along with the refund being an exception.

Given this experience with Mariner and having researched other users dissatisfaction with Mariner's support and integrity, I currently do not foresee the day that I ever will purchase another Marriner product.

One final note: During my conversation with Mariner, I mentioned that I was replacing Paperless with DevonThinkProOffice. The response was to make disparaging remarks regarding Devon technical support. I have been using Devon for several months now and have contacted their support for a number of questions. The response so far has been prompt, accurate, with offered answers and solutions. So at this point I have found their support to be excellent. and contrary to Mariner's comments.