This is an update to my last review. Continued issues with the product hanging when quitting has caused me to abandon this product given the potential possibilities of forced quits corrupting the database. As such I did want to trust critical data to this product. Technical support for this product. as some other users have previously reported has been in my opinion; abominable. After a number of communications with Mariner, the result was that the company blamed Apple for all of its issues, stated that they had informed Apple about this, and that Apple had done nothing and they were not to do anything about it until Apple fixed it. A call to Apple Tech Support indicated they they had not received any such information to their knowledge, but they would be in contact with Mariner about it to try and get it resolved. Today I see an update released from Mariner that may address the issue but are still publicly blaming Apple for the issue in their release notes. This raises the question for me that if they are experiencing this issue, which they blame on Apple which in my opinion is a very disparaging manner, give I have over 500 apps on my primary machine, why are none of the other Apps experiencing this same issue?
What is an even bigger issue for me is the fact that I applied for a refund within the trial period, since I had switched over to DevonThink Office Pro and intended to turn in my license and destroy all copies of the product on my machine. Instead they pointed me back to MacUpdate for the refund, through which I purchased the product when it was on special. MacUpdate would not oblige as they plainly state on their purchase agreement that no refunds are available from MacUpdate for products purchased through their website which I found to be plainly stated and quite valid. I also suspect that Mariner knew this when they sent me back to MacUpdate for a refund. After much negotiation, they finally agreed to make an exception and provide a refund of $25 to me; but only if I agreed to accept the refund through my PayPal account. However I do not have a PayPal account due to some of their reported history and concerns about identity theft. So I suggested either a check or credit to my credit card. They refused indicating that unless I set up a PayPal Account they would not provide a refund. Since it was not worth $25 for me to abandon my values and concerns, I am being refused the refund. So I am now giving this product a 1 star rating due to their customer service; refusing to take ownership of the issue; and a refusal to provide a refund via check or the same way I purchased the product despite requesting in the designated time period along with the refund being an exception.
Given this experience with Mariner and having researched other users dissatisfaction with Mariner's support and integrity, I currently do not foresee the day that I ever will purchase another Marriner product.
One final note: During my conversation with Mariner, I mentioned that I was replacing Paperless with DevonThinkProOffice. The response was to make disparaging remarks regarding Devon technical support. I have been using Devon for several months now and have contacted their support for a number of questions. The response so far has been prompt, accurate, with offered answers and solutions. So at this point I have found their support to be excellent. and contrary to Mariner's comments.