Here is an open letter I just wrote to NCH Software. My email contained screen captures to prove my assertions, but NCH Software makes it extremely difficult to contact them in any normal fashion: no email address is listed anywhere on their website, which supports BigJohnson's assertion that tech support is "appalling." So is sales and marketing for that matter. Be careful dealing with this operation.
I guess that the English language must get subverted when it travels south of the equator! Either that, or your company has a policy of blatantingly lying about the capabiliies of your software.
I already detest your upgrade policy, in which you expect customers to pay again for very minor changes (if any at all) in your applications after only a few months of use. I have stopped upgrading because too many problems ensue when your “updated” version breaks the serialization scheme. No other software development in the world uses such a complcated, paranoid, greedy softwar-upgrading system as you, and I have exposed your practice on MacUpdate.com for other potential customers to take into consideration before getting involved with you.
But to catch you lying on the Internet during a Google search! That’s a new low!
I refer to a Google search for “audio converter dss to mp3.” You Google Adword ad puts you at the top of the list, and you declare: “Easily convert dss audio dictations to wav or mp3 or a PC or a Mac. Works on Windows and Mac.”
Now, I don’t know how Australian English interprets those words, but in America, this reader interprets it as saying that, if I use you Switch audio converter program on a Mac, I will be able to directly convert the Olympus proprietary format called “dss” to a much more universally recognized format caled “mp3.” Am I missing something here? I think not.
Of course, the problem is that, after one tries out either the free version or the paid version of Switch, this assertion turns out to a lie. A falsehood! A fabrication. Whenever I have tried to perform such a conversion of DSS files to mp3 on a Mac, I get an error message telling me that the files are empty, blank, devoid of data, despite the fact that the Finder tells me that there may be MB of data in the DSS file, just waiting to be heard and/or converted.
The amazing thing is that, on the website page ( http://www.nch.com.au/switch/kb/1405.html )where you conveniently provide a list of formats which are suppored by Switch, you admit that Switch will NOT convert DSS files. This admission of truth invalidates the Google ad for the product, in which you claim that Switch can perform such a conversion on a Mac, whille, in fact, it cannot.
Closer up shows this:
Of course, why, after all these years you have not yet bothered to implement such a feature is beyond me, since you attempt to be friendly and ask us to tell you what features you would like added to your products’ capabilities. You would think that, if you were operating an ethical company, you would either not advertise capabilities which your software does not possess, or you would make good on your claim and actually set your mind to implement a feature that you intutively know will suck customers to visit your web and try out your software.
However, since I glean an underlying patina of low integrity informing your business practices, I have elected to provide you with this feedback in the hopes that you will take this whack on the side of head and improve your face to the world by taking corrective action:
(1) Stop lying.
(2) Stop claiming that your software can do things which it cannot, OR implement your software with the power you claim it has now.
(3) Get real about your abominable and greedy software upgrade practices. No customer likes to be milked every 3 months of so by having to pay for a minor tweak to your applications. I certainly won’t support such a practice, and, now that I caught you lying, I won’t be supporting you in any other monetary way ever again.