Judging by the dates of the reviews, this product needs a serious update for the latest version of OS X. I bought this product less than 4 days ago and found out a couple of things:
1. No way to actually speak with a tech support person. At $200 a pop, that's inexcusable. You have to fill out a form (and then they reply with even more questions that a simple phone call would have solved (if solveable) within a matter of minutes.
2. You do not get the Now Software PIM, only a time-limited demo. At $200, they could at least give you a single-user license.
3. After spending more hours than I care to think about, I still can't get the Caller ID function to work, even though I have the service (U.S.), had all my friends call me to test it, and did a complete and clean system reinstall (10.3.7). Nothing. Reinstalled the software four times. No good.
4. The notification window does NOT pop up when someone calls. Regardless of settings. No big deal, because it doesn't tell you who called anyways!
5. Call the Parliant number located in the application's address book (it's the only one listed when you first install). No matter what option you choose when calling that number, you get a recording. Any time during the day.
6. There is NO uninstaller. Have fun finding all the files it dumps throughout our system. Startup items, account preferences startup items, not to mention the openbase framework and application support files.
7. Want to use Apple's built-in speech synthesizer? Forget it. It may sound passable on your computer's speakers, but the person at the other end is going to hear a barely understandable message. Trust me. Want to go back to the default greeting it ships with (and sounds fairly good), good luck finding it. As the tech support person told me after he finally got back to me, "I'll put in a request for us to install a copy of the original greeting on-disk somewhere and document it."
I could go on, but I think anyone reading this gets the point.
I've already asked for a return on the product, and I will be switching/testing the new release of Parliant's only other real competitor.
My best advice: Until this company realizes that at the price they are charging, with no updates to speak of for the latest version of OS X, and the horrible system for getting tech support, do not bother with this buggy product. And if you're looking for an online support forum at their website, forget it. Just like the manual (which I read so many times I think I memorized it), the support section is nothing more than a sales pitch for the company's product. Spend your money elsewhere. And maybe they'll get the hint.