I have been using Text Expander since it became a subscription service. I was asked to learn it in order to help out a law office. Since then, not only has my employer found TE incredibly useful in saving time and reliably creating full documents on the fly, but I have used it over and over again to send out form letters, music booking requests, expandable forms and many other purposes.
Before I get into details, let me say that when ever I have needed help with a specific function, my concerns have been addressed and updates were issued to fix formatting problems I was having. In my case, bulleted lists were not formatting easily in going between MS Word 2010 on the Mac and Text Expander. Working with the responsive customer support (shout out to Jeff) I was able to resolve my issues. I am still working with Jeff on a regular basis to help improve the software to suit my needs. I have never had as positive a customer service experience.
My problems usually having to do with idiosyncracies in expanding within Word and keeping formatting intact. I have no doubt these problems will be addressed before too long. However, I would like to extoll some of the ways I have used Text Expander and found it useful in real application.
Let me first talk about the legal documents. In creating legal documents while on site at a court house, my employer must be able to create an introductory letter, arraignment documents, and must have contingency documents for all situations. There is often no time to go in to a document and go through selection - deletion - replacement for all data in the documents. Using fill in fields, we have been able to completely automate document production and we always have had a reliable server that provides the snippets we need to create fast and efficient Word Forms. I have utilized most of the features of Text Expander, but the fill-in fields are the best part of it for this purpose. Client names, dates, charges, court names, and many other variables can be tailored for exactly what we need.
For other purposes, remembering city (court) names is easily accomplished by creating an easy system for typing a few letters and getting snippets for simple emails sent after a phone call, tailored to the location of the client.
For booking music, I have used Text Expander in a similar way. If I get an email inquiry from an artist, I send a simple TE snippet outlining the rules and specifics regarding the venue. In soliciting a venue, I can similarly use fill in fields for locations, dates, band incarnations and optional data that helps me save loads of time.
While this only touches on the utility of Text Expander, I cannot praise it highly enough. My employer even said he would wear the Text Expander T-shirt if he had one.
This product is worth the subscription.