Stellar Phoenix Mac Data Recovery
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(2) 0.5

Recovers data from damaged, deleted, or corrupted volumes and more.   Demo ($99.00)
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Stellar Phoenix Mac Data Recovery Software is designed to recover deleted files with original file names, recovers lost data, photo, audio and video files lost due to logical crashes. The software recovers and restores lost data from corrupt, damaged, deleted volumes of Mac OS X hard drive. The optimized fast scanning process finds all files/folders including the deleted ones from the formatted, deleted or damaged Mac drive. The software performs Raw Recovery in case of severe corruption of Mac hard drive volumes.

This user-friendly software is enhanced with advanced 'File
What's New
Version 6.0:
  • Supports NTFS File System (Boot Camp Support).
  • Supports FAT, NTFS and ExFAT file system for 'Quick Recovery', 'Deleted Recovery', 'Formatted Media / Lost File Recovery', 'Photo Recovery', and 'Raw Recovery' options.
  • Allows searching Lost / Deleted Volumes of FAT, NTFS and ExFAT Formatted Drives.
  • Updated for JPEG, PNG, GIF, BMP, CR2, CRW, MRW, SR2, SRF, TIFF, NEF, ARW, HDMOV, PEF, RAF, ERF, DNG, X3F, and ORF file formats in Photo Recovery.
  • Shows resolution, camera model name, creation and modification date, and time stamping support for some file formats in 'Photo Recovery' option.
Version 6.0:
  • Supports NTFS File System (Boot Camp Support).
  • Supports FAT, NTFS and ExFAT file system for 'Quick Recovery', 'Deleted Recovery', 'Formatted Media / Lost File Recovery', 'Photo Recovery', and 'Raw Recovery' options.
  • Allows searching Lost / Deleted Volumes of FAT, NTFS and ExFAT Formatted Drives.
  • Updated for JPEG, PNG, GIF, BMP, CR2, CRW, MRW, SR2, SRF, TIFF, more...
Requirements
Intel, OS X 10.6 or later



MacUpdate - Stellar Phoenix Mac Data Recovery



Stellar Phoenix Ma... User Discussion (Write a Review)
ver. 6.x:
(2)
Your rating: Now say why...
Overall:
(18)

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burypromote
+1

+1

Scott_r reviewed on 21 Dec 2013
Absolutely awful.
I'd originally run ProSoft's Data Rescue 3 to rescue a volume on which a few hundred thousand photos and videos had inexplicably simply disappeared; after (perhaps unrealistically) being disappointed at how disorganized the recovery was, I bought SP Mac Data Recovery under the misapprehension that it did a better job recovering original file names. That much was my mistake.

The utility ran for literally a couple of MONTHS, 24/7, to recover data. And when it was done, the JPEG recovery was somewhat worse than DR 3 and with no better file name info, but the video recovery... not a single video was playable. NOT ONE.

I re-ran Data Rescue 3, limiting it to video recovery; it ran for a much, much shorter period and it seems that at least 90% of the videos are in excellent shape, with another 5% or more at least mostly playable.

I contacted Stellar Phoenix, but they were no help at all; it was like calling Three Stooges Tech Support Co.
[Version 6.0]


burypromote
+1

+1

KeithF6520 reviewed on 17 Dec 2013
This software does not work as represented. The filter and search tabs do not work. When you demand a refund the company refuses. Save your time and money and use the Seagate recovery software that actually does work.
[Version 6.0]


burypromote
-1

-5

ElCriptado reviewed on 11 May 2013
Recupera bene, ma si comporta meglio con winzozz che con mac.
E' un po' instabile.
Una volta mi si è bloccata in mezzo, tuttavia è la migliore per mac che recupera in fat 32. Poi con HFS c'è una bella lotta con disk drill e data rescue.
I risultati sono maggiori con stellar phoenix.
[Version 5.0.0.8]


burypromote

nanbsas7640 reviewed on 09 May 2013
So far the best to recover, in my case, from a formatted HFS+ (MAC) disk. Failed in big .psb files, not all of them, and some .psd. At least you have the original directories and names of the files, not as other apps that you just get a list of files with name sequences, and if you are recovering a 1TB disk formatted, having such list of files that have no names or original directories location is a mess!! Some bugs as if you continue working and left behind the program when you are recovering the files and bring on front, the process windows became blank and you do not know if still recovering but you still have the option to stop it by locating the pointer on the red button area but blank window will remain till you close the app, being on top. Another slow recovery process is that when the app finds that a file is unrecoverable then stops the copy and you have to start again from that point instead of create a folder within the directory containing those files. Sorry, not easy to explain but over all THE BEST!!!
[Version 5.0.0.8]


burypromote
-2

+45

Trondah reviewed on 20 Jul 2012
The catalog btree on one of my HFS fileystems got wrecked, resulting in a unrecoverable situation by normal means. As I had very important files on that filesystem (a few years worth of photos) I desperately tried both DiskWarrior, Data Rescue and Techtool among a few. None of them could get me back my files.

Enter Mac Data Recovery. Never heard about it, found some mentions after searching the fsck output on google. Saw the poor reviews on MU but decided to give it a go anyways. Boy am I happy I did! This program presented me with a list of the files with original filenames and let me restore them quickly! The deep recovery option was impressively fast.

I never had to contact support, so I can't really comment on that. However, I think it's unfair to rate the program half a star when you didn't even try it like the guy below. Customer support isn't one of the criteria, it would be better to write as a comment, no?
[Version 5.0.0.6]


burypromote

+1
rafdesign commented on 21 Mar 2012
Read previous comment.
[Version 5.0]

1 Reply

burypromote

+1
rafdesign replied on 12 Jun 2012
Hi everyone, a few weeks ago I've got the good news: Citibank was able to refund me 100% from Stellar Phoenix. It took me some papers to fill, some phone calls. A few hours in the end. But at least it proves me something: I was right and Stellar Phoenix had to return the money. I hope this will help others to consider using their "software". Please consider other alternatives, they are great companies out there who are responsible and honest.
burypromote

+1

rafdesign reviewed on 13 Mar 2012
After reading the other reviews, I found myself in a similar situation...
Last Wednesday one of my hard drive in my HP Mediasmart was refusing access to its content. I took the hard drive and put it in my macpro. I downloaded the demo 5.0 and run it overnight. The following morning when I woke up it says that it was able to find files. So I ordered the software. I received an email immediately after my online purchase...Except they sent me an email with a serial for the version 4.1. Which didn't work! I decided to call as their website says 24 hours from Monday to Friday. An answering message said that it was closed for holidays! At this point I wondered if the company was legit, or some scam company like Mackeeper.
Afraid to lose all my precious family photos, I tried another software (NFTS -3G) which basically mounted the hard drive on my desktop, and immediately I could see all my files.
The next Friday I received an apology email from the company with a new serial number. I looked online and found their 30-days policy. I thought I would be able to get a refund since I wasn't able to use their software and the correct serial.
On Friday I was able to call a customer service which told me to simply email and ask for a RMA #. I have sent several emails and I had to wait 4 days for an answer. Their answer was telling me that they would easily refund me, but before that I will need to talk to their customer service.
After another call, they said to email... which I explained I already did. I could see myself in a loop between emails and phone calls.
I end up calling my bank to escalate this as a fraud. With the supervisor of the bank and me over the phone, we spoke for over 50 minutes... They basically won't listen and refuse and send me to a loop. They basically will not assume their 30-days policy. So now the claim is escalating within my bank.
In short... their customer service is awful. They don't honor their 30-days return policy, and keep playing with email and phone calls. Here is a copy of their email:
"I would like to inform you that refund is not an issue for us, our prime motive is to help you in any way.So I request you to kindly co-operate with us and take our technical support assistance. If they could not resolve your issue in that case I will refund the full amount.
Software is not meant for only one time recovery, it carries a lifetime license which would certainly help you in future along with that we provide unlimited technical support to all our valued customers.

Hoping for your kind co-operation.
Thanks,
Vinita Chauhan
Stellar Information Systems Limited"

In the end, I can't believe their practice. They failed to provide a service for such an emergency situation. I couldn't use their software and serial number. I didn't want to lose my honeymoon, wedding, son birth pictures. :(
So yes I am spending over 25 minutes to write a negative review, because they manage to not only disappoint me but to upset me too. THis is not the way to do business, Stellar Phoenix.

As for my future backups, I decided to buy a Synology NAS with Raid 5, and I will add an online backup as well, I learn my lesson.
[Version 4.1]

3 Replies

burypromote
-2

-2
Stellarinfo replied on 19 Mar 2012
As per the review you have posted, We checked our records and discovered that you faced the inconvenience as you received the key for version 4.1 instead of 5.0.

When you have contacted us, we were not available due to a holiday which was clearly mentioned on our website and our voice communication.

You have submitted a support ticket which was responded in 12 hours and a new key was provided to you.

The new key successfully worked and the software got activated.

You have submitted a refund request after this mentioning that you are unhappy with customer service.

I would like to inform you that we definitely honor refund requests which are falling under our refund policy( Refund policy is available to all our customers on our website)

However in your case , the product was successfully activated in our promised 24 business hours of response time.

We request you to understand that the software comes with a lifetime license and with free lifetime support.

In case you require any technical assistance our technical support team will be more than happy to assist you.

Thanks
SupportManager
burypromote
+1

+1
rafdesign replied on 20 Mar 2012
Unfortunately your answer is omitting a few points.
-I just notice that your 30-days policy online was changed with the last few days! That was quick. I saved a PDF on my computer of the old one. You are not honoring your refund policy like it was stated.
-Your website didn't mention any holidays. I only learnt about it once the troubles started and I tried to call the 24 hours phone number. There was a message telling about the holidays. Your website mentions a US phone number as well as international numbers, it wasn't a holiday day in the US. I did knew that the US number was in India where the holidays was happening.
-You are distorting the real story: I didn't use your software because I decide to use another software (NTSF-3G) to resolve my urgent query. All I needed was to mount a NTSF drive on my Mac and I was able to read my files.
I think you are very dishonest, distorting the true and not ashamed to keep going. Your answer makes me look like all I wanted was to abuse your software and then immediately ask for a refund. I spend thousand of dollars for my business of design and animation.

The reason I am answering to this is because I don't want other customers to fall for your company. The money is not the problem. But to have receive such poorly customer service and to be treated like this is unacceptable and upsetting.

Maybe you'll learn maybe one day to deal with US customers: all you had to do was to refund after all the 45 minutes I tried to explain what really happened when I was on the phone with my bank refund department. I have escalated the situation with my bank and we'll see what happens.
burypromote
+1

+58
Gregorgy replied on 20 Mar 2012
Hi rafdesign. Interesting that Mackeeper is suddenly advertised on this page and its own MU page is littered with false reviews. I see that you have had a terrible experience with SPMDR as have others below. While it is heartening to see Stellar respond here, these things do serve as a warning for others for whom $99 is a lot of money (we ain't all Americans). I have to wonder why anyone would buy anything without checking MU reviews first.

Thank you for saving others the anguish though...
burypromote
+1

+3

Rusto reviewed on 26 Jan 2012
Tried a bunch of other apps along with this one (all in Demo mode) but this one got the most files off a FAT32 LaCie drive that failed, so I bought it.

Had to be careful to navigate all the cryptically named folders in the results window to be sure I was recovering what I needed and not useless dreck.

Pricey? Maybe a bit, but $99 to get 3 years worth of photos back without having to load dozens of DVD backups was worth it.
[Version 4.1]


burypromote

8string reviewed on 20 Jan 2012
I purchased this to recover some MXF files on a drive. I twice tried to scan the drive (a 2TB) drive, and it failed by crashing both times at about the 80% point. After the second crash, I contacted their support, which just gave me the run around. Finally after about three days, I bought their competitor, and it worked fine. Scanned the drive no problem. I asked Stellar for my money back, which they refused to do saying that 'only by finding a bug would they refund my money."

Bottom line, this product does not work as advertised, their tech support is a joke, they will not refund money when the product does not work as advertised, and I would warn anyone away from buying this product. In short, these folks appear to be rip offs. Being in India I assume they are outside of any laws to recover funds in Europe or North America. Go try the competition.
[Version 4.1]


burypromote
+1

+10

Doc8 reviewed on 10 Nov 2011
Bought and used this software (vers 4.0) to recover a drive in 2009- worked fine- then they updated it to vers 4.1 this year and my former version (4.0) will NO LONGER accept my serial number! I don't need the upgrade so why is the older version no longer working??? So then I tried to upgrade- no response from the seller- in retrospect I wished I had gone with a different software package from the get go in 2009. (PS We need a new category called Tech Support so I could give them zero stars...)
[Version 4.1]

2 Replies

burypromote

-2
Stellarinfo replied on 29 Nov 2011
Hi Doc8
Thanks for your post to aware us about your issue. We Apologize for the inconvenience you face while upgrading our software. Please note that the upgradation from Stellar Phoenix Mac v4.0 to v4.1 is absolutely FREE.I would like to request you if you can provide us your email-id or name similar as when you purchase our product by PM.I assure you that your issue will be resolved within no time.

Stellar Support
burypromote
+1

+10
Doc8 replied on 02 Dec 2011
About 2 weeks after this comment I was contacted by tech support who worked with me to rectify this situation. I am not sure why my original password was invalid but they eventually provided me with a new password which successfully activated the newer version of this software and I am now able to successfully recover accidentally trashed files. Thanks for renewing my faith in your product!
burypromote
-1

+153
hced had trouble on 08 May 2007
Crashes upon launch. Unable to evaluate. (Mac OS X 10.4.9, Powermac PPC dual 2.5 Ghz, 1.5 GB RAM, repaired permissions, etc.)
[Version 1.0]



+9

John_Brown rated on 06 Aug 2012

[Version 5.0.0.6]



WDitters rated on 12 Jul 2012

[Version 5.0.0.6]



Wiesbaden94 rated on 12 Apr 2012

[Version 5.0]



-72

LizBo rated on 14 Mar 2012

[Version 4.1]



+1

rafdesign rated on 13 Mar 2012

[Version 4.1]



Jtuohy rated on 27 Jan 2011

[Version 4.0]


Downloads:23,431
Version Downloads:7,659
Type:Utilities : System
License:Demo
Date:26 Jun 2013
Platform:Intel 32 / OS X
Price: $99.00
Overall (Version 6.x):
Features:
Ease of Use:
Value:
Stability:
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Stellar Phoenix Mac Data Recovery Software is designed to recover deleted files with original file names, recovers lost data, photo, audio and video files lost due to logical crashes. The software recovers and restores lost data from corrupt, damaged, deleted volumes of Mac OS X hard drive. The optimized fast scanning process finds all files/folders including the deleted ones from the formatted, deleted or damaged Mac drive. The software performs Raw Recovery in case of severe corruption of Mac hard drive volumes.

This user-friendly software is enhanced with advanced 'File Preview' with support for almost all file types and on-the fly preview while scanning is in progress. Stellar Phoenix Mac shows detailed description of media, scan information or image file selected to perform data recovery. A new 'Filter' option is added with flexibility of specifying date range and size along with file types and an additional option to add new file types. The software supports recovery of volumes with size of greater than 2 TB.

Stellar Phoenix Mac Data Recovery software recovers deleted/lost files and folders, recovery of data from unmountable volumes. Deleted file recovery will search files based on file signature. Formatted media/lost file recovery from badly corrupted media. The software scans each sector of drive to search Lost/deleted volumes and also searches volumes that fail to mount. It creates an image of your hard drive volume and lists recently created images and saved scan results along with option to browse for saved scan information or image file not included in the history. The software is now able to recover inaccessible and lost data from any optical media including CDs, DVDs, HD DVDs, Blu-ray discs etc.

Supported Mac file systems are FAT, HFS, HFS+, HFSX and HFS Wrapper. The software offers a free demo version which shows you the recoverable files on preview.


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