I agree with the below.. I think Norton (which I have been using for many many years) is the worst.
Their web site tries to be hi-tech but in reality it just keeps you running around in circles (and don't tell me I can't maneuver a web site cause I buld them).
Go into their friggin web site and try and get a tech or customer service email or phone number.. Would you believe that on the weekends they pull the page down and put a message page in the support page that says "they are closed on the weekends and you HAVE to go back to the web site on Mon-Fri to get a phone number or tech email address".
And they are worse than Adobe (and I own every program Adobe makes, so again I get to comment). Everything is pay, pay, pay.. You buy their programs and then if you need help on the phone you have to pay for it.. EXTRA !! Now Symantic gives NO grace period, if you want to talk to someone it is PAY from the get go !!
In this case, my definitions had expired so rather than subscribe again from vs. 8.0 I decided to upgrade to vs. 9.0 (which is supposed to come with another free year). After install, it didn't work (the free year) and won't let me download the def's and keeps telling me I have to pay when the box and manual say no.. so I go to support site (on Saturday) to get an email address to write and ask what I might do.. and their web site says THEY ARE CLOSED FOR THE WEEKEND, COME BACK ON MON-FRI FOR PHONE OR EMAIL ADDRESS.. I am not kidding.. I couldn't believe it. They don't even leave their phone numbers or email addresses online over the weekend.. only during the week.. I am NOT Kidding
So now, rather than me being able to send an email and maybe get an answer via email sometime in the next 2-3 weeks (by the time I go back and forth and back and forth trying to explain my problem to some idiot on the other end that could care less) I have to go back on Monday to get the email address and then wait for my reply that will not be anywhere close to the question I wrote in about.
I could, of course, wait until Monday and phone to have my problem solved in probably 5 minutes or less.. BUT, after spending 70 bucks for the upgrade I would have to pay an incident charge of $35 bucks to talk to some dope in India..
I have had problems with Symantic before (like waiting 10 weeks to get my $20.00 rebate back), or refusing one of my rebates because I didn't send my ORIGINAL DISK in with the rebate app.. and another time an absolute refusal to talk to me unless I pay their incident fee.. so I have had it.
No more Norton Firewall.. I dumped it and switched to the one that came on my Mac..
Next time, no more Norton Antivirus.. I will find a something new..
NORTON.. GO POUND SALT !!
My star ratings with this comment are in reference to their tech support and web site that won't even let you near their support page without going through some idiotic database question and answer, wizz bang, doesn't do a thing helper and THEN tells you they are closed.
I have to admit, this is a first.. I HAVE NEVER SEEN A CLOSED WEB SITE BEFORE !!!!