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I had been using Mozy for the Mac since it was in beta in 2007. Things had been going along pretty smoothly until August of this year (2009) when suddenly connections would be dropped when backing up either of our two computers. I ran several network speed tests and all passed with upload and download speeds right at my ISP's specs. I uploaded and downloaded several gigs of files to my remote host and never encountered sluggish or complete shutdowns in speed. I was completely satisfied that my Macs and my network connection were reliable. When I contacted Mozy "support," I got no response for a week. I sent multiple messages and included my primary and alternate email addresses as well as my phone number. Still no luck except an automated response providing me with a trouble ticket number. I had had an email correspondence with one of their technical engineers in March or April so I began copying him on my emails. Even those went unanswered. I found that Mozy had been acquired by some larger (ie cost-cutting) firm and one of the things that went by-by was the toll-free tech support number. There was no way to easily get in touch with Mozy support! I tried the "live chat" route and had a drone on the other end who had no inkling of what I was trying to describe as my problem, even though I was copy-pasting info from the Mozy log into the chat window. She went off onto tangents, such as "What's your ISP?" "Uh, Comcast." "Oh, yes, Comcast has been known to have service disruptions in the past. Do you like lamb and curry?" I thought that well, every ISP has had disruptions in the past but I can prove that that wasn't the case with me. I located the Mozy Business services blog and wrote a comment at random to one of the blogger's recent posts, begging him to get someone to contact me and help me get my backups working. A week later (now nearly three weeks into my odyssey) he responded and appeared to take some semblance of ownership of my case. Also at that point I simply wanted a refund of the unused amount of my advance subscription. Done he told me. Nothing further happened, no further contact with me. Then I researched the company and found the VP in charge of Decho (Mozy) and wrote him a letter sent by the old-fashioned way - the USPS. No response. Dog-gone it. What is with this outfit where no one gives a flying teabag about a customer's problems? Finally, on October 14, six weeks into this journey to nowhere, I get a note from someone informing me that my credit card account has been credited with the balance on my subscription. I quickly went to my CC online service center to verify (and to take a screen grab!) that I had finally been credited. This outfit used to be really responsive. Now they simply wade about in copious amounts of deep kaka. Furthermore, the treatment I received has demonstrated yet again how truly awful off-shore tech support has become. Can you spell i-n-d-i-a? Very precise English but not an ounce of technical expertise or individual initiative. Why did no one take total ownership and responsibility of my case? Why did no one telephone me as I had suggested? Because those are things not spelled out in the little drone handbook and script they read from. If you're looking for mission critical cloud backups, Mozy is NOT for you. However, if you enjoy online mystery or hidden object games, then try Mozy - see if you can find the hidden tech support engineer within five calendar days. Bonus points if you find the lamb & curry.

Good grief, is this sucker still in business? And just wow, a whole TWO GIGS free! How can they afford that with all the other el cheapo cloud backup sites around giving away 3, 4, oven 5+ free GB (like Sugarsync, Skydrive, ZipCloud...).

Support can be much better! I asked them to stop the automatic renewal of the subscription! They simply answered they cannot! On my further question why they cannot they didn't even answer!

I noticed this in the readme file: "Mozy may protect you from a zombie invasion in a post-apocalyptic environment." Can someone elaborate on this feature? I come across zombies all the time in the workplace, while I'm out shopping, and on Facebook, and I'm wondering if this might also be useful in dealing with them?

1 - all given links here are dead, no immediate download, mozy.com asks to register first. 2 - I used mozy after very positive reviews in german c't – over a year, but ended in zero support (stability issues). My account has vanished. Actually mozy.com attempts to trick the user in a payed model – I got an ad-mail a few days ago saying 'why don't you come to backup all your data for a monthly 6$' - that doesn't exist at all (no flat). 3 - https://mozy.de/home/download gives links for downloads, but not for the version announced here... -> Stay away. PS: Rating (stars) here in MU was much simpler before...

I've been using Mozy for over a year, and it was generally working very well. My subscription is good for another years, but I will certainly not extend it now after the new prices came out. In my case, I backup a modest 160GB, and the new price would be more than three times higher than now. One other thing I noticed a few days ago, and which I suspect to have happened "on purpose": I got an error that a required file was missing, and after Mozy resumed it showed me that it had to upload many GB of Data. I was suspicious, looked into what happened, and saw that the backup set now EXcluded my folders with photos and videos. Which for me was around 100GB of important information that was now EXcluded from backup. Basically exactly the data why I have bought an online backup solution. I have heard that at least one other person had exactly the same "problem". So, guys, check your backup sets in the Mozy home program, and manually INclude your important data again.