WARNING: NO Support For Registered Users!
I am a long time PAYING registered user of DVDxDV.
Since paying for the DVDxDV prior version, 1.9, the product rarely worked properly and was bug ridden. For example, version 1.94 left you with an unusable QuickTime file (blank after the first minute or so). Each time an attempt was made to fix an issue, more seemed to crop up.
I am still using version 1.96. This was purchased to be used with a PowerMac and 10.4. I have no need for a Universal version and of course, one for 10.5 yet.
Version 1.96 is constantly crashing. When I inquired about tech support about my crashing problem, I was told to pay for the latest upgrade as "there may be a fix in the new version for this, hence that's why it doesn't crash."
I felt that I did not need a new version and only wanted help with getting the version that I paid for working properly. After all, I paid for a "permanent license key." They do not state that the tech support is limited.
I asked the DVDxDV Support Team if they are basically telling me that they are not providing support for registered users of their products?
Well, the DVDxDV Support Team replied that: "We can't maintain the product for free forever. At some point, we do have to charge for an upgrade to the next version."
I replied that I am not asking for any type of upgrade. I would expect to pay for an upgrade if I needed an Intel version or for 10.5. I do not need those upgrades at this time.
I was only wanting help to get what I purchased to work. It is that simple. It is supposed to work on 10.4 and it is not, it crashes. v1.9 was buggy from the first time I used it. I still have my earlier support emails starting with the problems in 1.94.
Instead of any type of support, the DVDxDV Support Team stated that there is no help available. I am basically forced to buy an upgrade to fix the bugs that were in the version I purchased. I feel that I should not have to pay for a bug fix. I just want what I paid for to work.
In other words, the DVDxDV Support Team is telling me too bad that the version you bought does not work even though it states it should work on 10.4. They are telling me to buy an unnecessary upgrade or forget it. They fixed the bugs found in v1.9 but force the registered user to pay for their bug fix.
Not once during my Email correspondence with the DVDxDV Support Team did they even offer one bit of advice on addressing my crashing problem. They only wanted me to try their latest release and to pay for it. Despite my pleas for help, they would not even consider addressing any questions in an attempt to get me up and running again. What a terrible support team.
I do not think too many software companies withdraw support on their last version, at least good ones. This is especially true when their prior versions had so many problems.
I will never spend another dime with this horrible company. I have tried Cinematize and have moved to their product. It works with no bugs and appears that it has a much more viable support team. Besides, after using it, it seems to be a much better product. The interface is a huge improvement over DVDxDV.