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Note: ScreenSteps 2 (2.9) is no longer under development, and ScreenSteps 3 is planned as a cloud-based service, which you can read about here. Blue Mango is offering Clarify, available here, as their standalone offering.

ScreenSteps is not just another screen capture application. ScreenSteps helps you answer questions by automatically creating image-based documents as you capture screenshots.

Using the integrated authoring tools more...

What's New

Version 3.0.8:

Features

  • Importing a ScreenSteps 2 lesson package with a lesson linked to a Zendesk topic will now try to connect the imported article to the Zendesk article. You must be importing the article into a site that is connected to a Zendesk target service.
  • Reworked the URL dialog. You now select a manual from a menu rather than viewing one large tree.
  • more...

Requirements

OS X 10.6.8 or later

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ScreenSteps User Discussion

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Rochade Member IconComment+92
Rochade
+0

So sad good apps migrate to cloud based only services. I don't want my data to be stored on any additional 3rd party server especially if it may contain private or customer data. I won't give an application even a try if it can only be used in the cloud - or you have to sign up for a service. This happened to the great "Billings" app so I had to look for a replacement. The same is true for the beloved Screensteps. For me it was the best documentation tool available on the mac. But cloud based means it is dead for me. I have to look for a replacement but as far as I can see there isn't a real competitor on the market so far.

Reply0 replies
Version 3.0.8
Randy-Crawford Member IconReview+53
Randy-Crawford
+6

ScreenSteps has certain great advantages that make it worthy of consideration. I can output manuals to a variety of well designed outputs including pdf and html. It integrates with Zendesk which is very important to me. Also, it is cross platform which is very important if your are documenting a product runs on both Mac and Windows.

It is very effective and easy to use when it comes to snapping screen shots which are automatically added as steps to an open lesson. This is a very quick and easy process that is seamlessly integrated into the process of using an application while you document it.

At the end of a documentation session you are left with a lesson full of screen steps that can be nicely annotated and described with minimal text to produce a clear tutorial that teaches the end user well.

Unfortunately, this is where things fall apart. It is extremely time consuming and tedious to reorganize steps into multiple small hyperlinked lessons All the time you save by creating steps easily is completely lost in the editing process. The editing interface is anti-productive. The standard system clipboard is not supported so there is no way to collect steps and improve efficiency using scrapbooks or multi-clipboards. There is no way to handle multiple steps so each step must be individually moved from lesson to lesson in a tedious multi-step process that wastes time and energy. In the end, the process of producing documentation becomes as frustrating and time consuming as it would be without the program.

Because this program integrates with Zendesk I will continue to use it but only as a publishing tool. I will develop and organize all the content of my manual with other screen snap tools such as Little Snapper, Skitch and Voila and then move them into ScreenSteps as a final step.

If you don't need multi platform or zendesk integration you are much better off with MacSnapper.

If the time comes that the developer gets a productive editing interface in place, ScreenSteps could become the best product in the category of documentation development, but until then it is punishing experience to use this product.

Reply1 reply
Version 2.8.7
Gdevore
+6

Sorry that ScreenSteps didn't work out for you. I think you are using a workflow that is a little different than what we designed ScreenSteps for. It sounds like you are capturing a bunch of steps and plan on using those as a library from which you could create lessons.

ScreenSteps was actually designed to create how-to lessons. The idea is that you title your lesson "How do I..?" and then answer that question by capturing images and adding text. For that workflow it works very well. You create the lesson first and then fill it in.

It sounds like you are capturing all of the parts (steps) and then want to create a lesson after the fact. I can see how that workflow would be frustrating with ScreenSteps. But please understand that one of the reasons it is frustrating is that ScreenSteps wasn't designed to work that way.

For the way you are working I think that something like LittleSnapper would be a better fit.

Thanks for the feedback though.

Captain_Willard Member IconComment+9
Captain_Willard
+1

Thanks for 10.4 Tiger support.

Reply0 replies
Version 2.7.1
Allanmacam Member IconComment+26
Allanmacam
+1

There are times when I have struck my forehead and said to myself "Why on earth didn't I try this before". Using ScreenSteps for the first time, I nearly knocked myself out!

This program is easy to use, clean and uncluttered, does what it says on the box and produces excellent results.There is also a very excellent and easy to navigate Online Manual accessible from the application.(The screen casts are also useful.)

No doubt as my experience with the program grows, there may be times when I will need to ask the developer questions, but I've got this feeling that this one developer who is going to respond quickly - He has got to have pride in producing such an elegant program.

My money will be in the post soon but for now, Five Stars.

Reply0 replies
Version 2.7.1
KR8ZedKAS Member IconReview+0
KR8ZedKAS
+0

got to be 1 of neatest mac tools some one made in recent times!!
still using demo now but plan to buy soon to use for school. great job screensteps developer. I love it & very useful

like I said I didn't buy yet,still in demo mode so can't say how stable er any thing yet but so far its caused no crashes or problems. also like developers' frequent upgrades that I've seen on MACUPDATE lots because they do add new additions to it so its not just for advertising like some programs look to do on here so their programs show on main MACUPDATE web site page.

over-all I like it very much & does what it says it does. can't wait until I use it for next semester class. 5 big stars from me

Reply0 replies
Version 2.1b48
umijin Member IconComment+72
umijin
+0

How about some heads up the the new version (2) won't work with 1.1x licenses - particularly the ones bought here on MacUpdate in late July 07?

If one copies the download here onto his/her hard drive, it will overwrite the version 1 copy. There doesn't seem to be any link on the BlueMango web to get the version 1 app.

Furthermore - three versions for 2? Yuck!

This app has been very useful to me in the past, but with upgrade practices like this, I have to question whether I will support this developer any further. I would have been more than willing to PAY for the upgrade had the developer been forthcoming about upgrade fees.

And I have to agree that the new interface is worse than the old one.

Reply4 replies
Version 2.0.2r31
gdevore (Developer)
+0

UMJIN-
I am not sure what more we can do as far as notifying about upgrades. We sent emails out to all registered users announcing the upgrade back in January as well as our upgrade policy, posted info on our blog, sent our press releases, launched it at MacWorld and were featured on some prominent Mac blogs.

If you don't want to upgrade, the downloads for version 1 are right on our downloads page (http://www.screensteps.com/downloads).

If you had trouble finding the download url then normally the solution would be to contact us and ask where the download url was instead of accusing us of underhanded practices.

You can read our upgrade policy here: http://www.screensteps.com/purchase/#upgrade_policy

As far as the UI, we have a few comments that people prefer the previous UI but are far outnumbered by the positive responses we have received. This things are always a matter of opinion so no one is right or wrong. We feel that the new UI great improves the workflow of creating and managing a lot of lessons. If don't, then you are welcome to stay with version 1.

gdevore (Developer)
+0

[Reposted to fix some typos.]

I am not sure what more we can do as far as notifying about upgrades. We sent emails out to all registered users (except those who had indicated that they did not want to be on our email list) announcing the upgrade back in January as well as our upgrade policy, posted info on our blog, sent out press releases, launched it at MacWorld and were featured on some prominent Mac blogs.

If you don't want to upgrade, the downloads for version 1 are right on our downloads page (http://www.screensteps.com/downloads).

If you had trouble finding the download url then normally the solution would be to contact us and ask where the download url was instead of accusing us of underhanded practices.

You can read our upgrade policy here: http://www.screensteps.com/purchase/#upgrade_policy

As far as the UI, we have a few comments that people prefer the previous UI but those are far outnumbered by the positive responses we have received. These things are always a matter of opinion so no one is right or wrong. We feel that the new UI greatly improves the workflow of creating and managing a lot of lessons. If you don't, then you are welcome to stay with version 1.

umijin
+0

I'm sorry, but using the opt out distribution email as your only way of informing users the new version obsoletes the license of the old one doesn't cut it.

A "read me" file with the download archive or something similar would help, along with a note with your MacUpdate post of your new version.

Although I probably followed the MWSF show news to some degree, your app definitely fell under my radar.

I certainly do appreciate the link to the old version, but it should be made obvious for those that made the mistake of overwriting the file with the new one.

gdevore (Developer)
+1

UIJIN-
So sorry once again. That wasn't our intent. MacUpdate automatically updates this information from change logs that we post on our site. We don't usually post updates here. MacUpdate always has so it never crossed our mind to update the information here. The information is on our website and we figured that was enough but maybe we were wrong. I added some information to the description here on MacUpdate to help clarify for future users.

Don't worry, installing version 2 should not have overwritten any of your preferences, registration information or lesson files. You can download and install version 1 and you will be right back where you were.

If you want the most current information regarding pricing/upgrading I really suggest checking our website.

Sorry again for the confusion we caused you. It wasn't our intent.

Curlypaws Member IconReview+34
Curlypaws
+1

If you want to build a tutorial or help for an application, then ScreenSteps is well worth a look.

The application allows you to capture screenshots - either using the built-in screenshot utility or your favourite. You can then annotate them and output the resulting instructions as PDF or HTML. The format is very attractive, and it is possible to tailor it too.

I'm very impressed with the ease of use of ScreenSteps - it turns what is normally a chore into a quick and easy task. Very much recommended.

Reply0 replies
Version 1.0.4
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Details

Downloads 26,116
Version Downloads 221
License Demo
Date 10 Apr 2014
Platform OS X / Intel 32
Price $29.00
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