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Undercover routinely checks with the Undercover server. In case of theft, the Mac's unique Undercover ID is added to the list on the Undercover server, initiating the recovery process. During the recovery phase, Undercover transmits its current location on the internet, enabling the Undercover team to identify the computer's exact physical location. Moreover, Undercover also sends screenshots of the stolen Mac, revealing details of the thief's identity. The Undercover recovery center will then work with law enforcement to recover the Mac.

In case recovery fails, the software has an ingenious plan B: it will more...

What's New

Version 6.0:
  • Undercover Watch.
  • Improved error messages.

Requirements

OS X 10.6 or later

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Undercover User Discussion

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Mhoutman Member IconReview+189
Mhoutman
+0

Great, finally auto-updating ! :)

Reply0 replies
Version 5.6
Noivad Member IconReview+131
Noivad
+0

The developer finally replied, and I finally got it working, but then the next time I tried to login after updating to 10.9.1, it said no account existed. I had to try a few times before I could login.

I am not sure why it showed no account, and I am certain I typed in the right password because I use a password manager. Since then, it has ran smoothly. I have not noticed a significant slow down.

The only thing that bothers me is both a positive and a negative: there is no way to confirm that Undercover is working unless you login and check location. So, if you are not connected to WiFi, there is no way to make sure it is running smoothly. I realize this is so that a thief wouldn’t also be able to find the processes running and shut them down, but it leaves me feeling less secure than if there was a way to use 2 factor auth to check without a network connection to the laptop.

I doubt my machine will ever be lifted, but if it is, it will be a real word test that I hope Undercover passes. Only time and circumstance will tell.

Reply2 replies
Version 5.5
Virtualruffy
+1

Actually if you use little snitch or other firewall software it will show you the activity. below is from their FAQ
"Is it possible to use Undercover with Little Snitch?

Yes, when Undercover (a process called uc) wants to connect to our servers (www.undercovercenter.com) for the first time, Little Snitch will ask you what to do. First of all, you should enable Little Snitch rules for all users. You can do this in Preferences - Security. Make sure to check the 'Allow Global Rule Editing' checkbox.
Then select "Allow connections forever" and set the condition to "Any connection". Make sure to check the 'Globally for all users' checkbox. The sample applies to the Eyesighter and Failure helper application that are part of the Undercover install.
After changing Little Snitch settings, make sure to lock the settings by clicking the lock icon. That way, a thief won't be able to change LS settings.

If you are running LS, we highly recommend to test Undercover by reporting your Mac stolen at undercovercenter.com and to check whether it sends location, screenshot and iSight information. That way, you can be 100% confident that LS is not blocking any Undercover traffic."

Noivad
+0

Thanks for the info Virtualruffy. Since I wrote that I had found the process and network activity with little snitch: It was & is helpful to post here.

Noivad Member IconReview+131
Noivad
+0

I purchased Undercover on Friday, and despite site claims of 1 hour credential return, it has been 5 days (3 of them business days) and I have yet to receive credentials. I wrote support twice and haven’t gotten a reply yet. I feel ripped off.

Reply0 replies
Version 5.5
Alembic Member IconComment+0
Alembic
+0

I don't know if upgrading to Mavericks had any effect but UC now takes blank (black) photos with my MBA's FaceTime camera, timed or manual, when reported stolen. I've sent 5 messages with screen shots to Oricule support but no response so far. My first message was sent 2013.10.24, last one, 2013.11.06. Has anyone else experienced this issue?

Reply0 replies
Version 5.5
Mhoutman Member IconComment+189
Mhoutman
+0

Nice software but I duly miss an auto-updater of the software.

Now since some time lack of support for iOS is also bad. (they had this in the past)

Reply0 replies
Version 5.5
Gryphonent Member IconReview+444
Gryphonent
+4

I've identified Undercover as significantly slowing down my Mac. Contacted the developer but haven't heard back. If you feel your Mac is running slow, do yourself a favour and start Activity Monitor, search for the "uc" process and check how much CPU it consumes. On my system it was, on occasion, between 40%-80%! I've deinstalled Undercover for the time being.

Reply2 replies
Version 5.1.1
June8
+0

I've just checked the CPU usage of "uc". It's 0.4%
Of course, for v5.5

Zunga
+0

0,1% for me. And I haven't still upgraded to v5.5 (I'm going to).

Jazzyguy Member IconReview+3699
Jazzyguy
+1

This is a good investment . Theft is something you don't expect and rarely prepare for. I feel this app is an outstanding one and gladly endorse it.

Reply0 replies
Version 5.1.1
Jreffner Member IconReview+83
Jreffner
+0

I've never been a victim of computer theft, but I have been a user since version 1. That being said, I have been very impressed with each upgrade. Especially version 5. Orbicule is very creative with the features they have added. I'm especially impressed with the ner HQ features...

Reply0 replies
Version 5.1.1
Martyskinner Member IconComment+5
Martyskinner
+1

According to the developer's announcement blog post for version 4.8, it now requires 10.5 or later — having dropped 10.4 (Tiger). This listing's requirements should be changed to match.

And from that same blog post, it would appear that the primary change in version 4.8 is for Mountain Lion's upcoming "day 1" support. Version 5 of Undercover is now planned for August.

Reply0 replies
Version 4.8
David Phillips Member IconReview+1
David Phillips
+1

Since 4.7, Undercover no longer reports the location for either of my machines on the undercovercenter.com website. I've contacted Orbicule several times and received no response. The software is essentially useless to me at this point.

I'm on 10.6.8.

Reply3 replies
Version 4.7
BlackMacX
+0

Have you (I know this sounds simple) though checked that your devices are using WiFi? Remember, it needs WiFi access to determine the location of your devices. I just confirmed my own (I have two Macs) and one was found having registered most recently (registered its location with Undercovercenter.com) on Nov 29th, 2011. My other machine hasn't registered since Nov 7th; but that's fine, that was when I last used it on WiFi (99% of the time, that machine is wired and WiFi is inactive).

David Phillips
+0

Yes, I'm on WiFi. My Macbook Air is only on WiFi, and I've tested with my MacbookPro (that's wired most of the time) to troubleshoot and that didn't help.

Orbicule (Developer)
+1

David, please contact support at orbicule dot com. We reply to every message we receive, mostly within a matter of hours and always within 3 business days.

user icon+1
Lynnr
Version 5.6
user icon+47
Runtime
Version 5.6
user icon+8
zoom.zoom
Version 5.1.1
user icon+0
Benleivian
Version 4.8
user icon+0
dietrichbatista
Version 4.5
user icon+2
Mds
Version 4.5
user icon+0
Marc Manabat
Version 4.1
> 4 25

Ratings

Overall
(25)
Current Version (6.x)
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Details

Downloads 17,954
Version Downloads 226
License Demo
Date 19 Apr 2014
Platform Intel 64 / OS X / Intel 32
Price $49.00
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