Since 4.7, Undercover no longer reports the location for either of my machines on the undercovercenter.com website. I've contacted Orbicule several times and received no response. The software is essentially useless to me at this point.

I'm on 10.6.8.

Here is a novel approach: buy insurance, make your home secure and don't walk about in exposed areas carrying an obvious laptop or leave your laptop in the car in open view.

If your at school/work don't walk away and leave your laptop.

I tried undercover for the iphone. Not perfect but better than nothing. Then I got my macbook pro stolen.

Then I got Undercover for the macbook - didn't even know it existed before - bought the family licence (since all the macbooks were stolen!) and installed it. Didn't all go to plan but customer support responded every time within less than an hour.

Now consider, you install it - the worst happens and you can't access your account... don't you want to know that help is on hand.... not getting back to you within three working days!

I hope I never have to test it. I hope if I have to test it it works. I know if it doesn't customer support will sort it pretty quick.

I don't have my Macbook Pro just yet, but I am planning on using Undercover combined with Safeware insurance. One can never have too much protection.

I've heard Apple is considering following laptop PC manufacturers, and having a form of Lojack hardware embedded onto the mainboard. Go ahead and remove the hard drive, then. Go ahead and crack the firmware, then.

Only option left would be to solder off the Lojack chip. I imagine that can be circumvented as well.

It looks like Orbicule may have gone out of business. I've sent follow-up messages to their support address multiple times in the last three weeks with no response. And they're never on-line with their iChat account any more either.... Doesn't look good if your laptop gets stolen now!

I'm not posting a full review yet, as I'm still working out the kinks. I liked the idea of this product, and it was reasonably priced, so I registered in early June. The earlier version couldn't track my location at all, though I suspect the problem was at my end at the time. After giving the new version permission to track my location, it accurately tracks my IP address (which will allow tracking accurate within a 50km radius), but it consistently reports my Mac as being on a causeway in Miami, Florida, when it's actually in Eastern Canada. At least it's on the right continent and the right coast! Unfortunately, the error isn't on Orbicle's end, as near as I can tell; the ability to chart the location of your Mac/iPhone/etc. depends on Skyhook coverage, and for some reason Skyhook apparently thinks I'm thousands of miles from my actual location, despite providing accurate data to them on June 3rd. I suspect most US users won't have this difficulty, as Skyhook coverage seems to be pretty good in most populated areas of the USA. I've got a request into Skyhook to see if I can correct the error at their end. Meanwhile, I just hope nobody steals my laptop, or the cops in Miami are going to have a fun time finding it!