Hello Boghopper,

Please contact me in support and ask for Mike we'll refund you the $7 boot disc upgrade..

The problem is that we do not control the release of the boot DDK-- That's controlled by Apple, and they have not released any new boot DDKs for any of the new machines. We are unsure if they will ever release another boot DDK (as there is not one released in about a year now), so we've prepared for that with some other (better) options:

http://www.prosofteng.com/products/drive_genius_sysreq.php

Booting from an external hard drive is much more robust than booting from a DVD- Also, you can still defrag your main hard drive using our LiveDefrag feature (no need to boot from 2nd device).

Drive Genius 3 How to guides:

Creating a bootable clone: http://www.prosofteng.com/support/drivegenius3-bootable-clone.php
Creating a Lion startup disk: http://www.prosofteng.com/support/drivegenius3-lion-startup-disk.php

Live Defragmentation: http://www.prosofteng.com/support/drivegenius3-live-defrag.php

We are also working on a make-your-own boot Disc software program which will allow you to make your own boot disc. Please contact me if you'd like to try that option as well-

Regards,

Mike Fiato
Technical Support Manager
Prosoft Egineering

Thanks Mr. Fiato. I emailed Prosoft Support and I've been told a DVD is on the way that would boot my Aug. 2011 Macbook Pro. But are you saying that is not so? I'm confused. I would be glad to try the create your own boot disc DVD so I'll drop you a line if I figure out what's really going on.

Hi Boghopper -

I would like to add to this thread with some more information on this topic.

We utilize Apple's Disk Development Kit which is entirely supplied by Apple.
This DDK includes the startup files and drivers for all the latest Macs released at that time. If by chance any users of Drive Genius 1, 2 & 3 have noticed our reduced updated boot DVD releases coincides with Apples delays to release these DDK's.

Over the last 2 years Apple has only released two DDK's. Every vendor who ships a bootable Mac OSX DVD has the same issue.

In order to meet the needs of our customers we have developed Drive Genius 3 " How-to guides" to create bootable clone drive / volumes. You can do this for free and a spare volume with at least 16 GB or your used space amount on your current boot volume. Both of these methods are free and just require ample free space to create.

In addition these are preferred methods to run Drive Genius 3 because they:

Are free
Run and Access Drive Genius 3 faster than optical media
Boot your system faster than a DVD
Allow access to other applications
Easily updated and no need to pay for future boot DVD updates or burn DVD's

Data Backup 3 method:
http://www.prosofteng.com/support/drivegenius3-bootable-clone.php

Lion Restore Partiton method:
http://www.prosofteng.com/support/drivegenius3-lion-startup-disk.php

Hope this helps and let me know if you need any help with it.

Regards,

Mike Fiato

Technical Support Manager
Prosoft Engineering

Drive Genius 3 does support 10.7.2, so I'd like to invite you to contact our Support department so we can get more information about your experience and your system. Please contact technical support at 1-925-426-6306 between 7AM and 5PM PST Monday to Friday, or you can submit a support ticket via our website:

https://www.prosofteng.com/support/

Cheers,

David
Prosoft Customer Support

Sorry Prosoft-Engineering, but Drive Genius clearly has more of a problem with OS 10.7.2 than you know or will admit. It’s not just Live Defrag that’s throwing fits (though I have no experience with that particular problem because the only app I’d trust with such a complicated process is iDefrag — a far, far, far more robust, thorough and safe defragger than all other such utilities, even if it is a one-trick pony). Anyway, every time I start any of our 3 Macs that run 10.7.2 I get a weird, cryptic alert that some “secondary application failed to launch. Please reinstall Drive Genius….,” but I do NOT get that message on the one Mac in our household that’s still running 10.7.1.

Since most drive utilities have just as much capacity to screw up an HD as to fix them, I will put Drive Genius on the shelf for now until a new version is released to specifically address all of its OS 10.7.2 issues.

Hi there,

Since you're running 10.7.2, you'll need to update to the latest release, which is Drive Genius 3 version 3.1.2. If you have any further questions, please contact our Support department at 925-426-6306 between 7AM and 5PM PST Monday to Friday, or open a support ticket via our website:

http://www.prosofteng.com/support

We look forward to hearing from you.

Cheers,

David
Prosoft Customer Support

I am using v. 3.1.2. Don't know what gave you the impression that I'm not.

Apple has been using and selling Drive Genius at the stores for years. They wouldn't carry a product that isn't Lion-compatible in their stores.. We haven't had any other customers with the issues being mentioned here. As always, we want to hear from our customers, and we have a great support team to see why you may have experienced something that others are not (additional haxies or plug ins maybe causing an issue).. I understand you don't have the product any more but I did want to confirm that Drive Genius is indeed compatible with Lion and we do not see others with the issues you're seeing - For anyone having issues, please contact the prosoft support team, we're here to help-- You can even speak to someone on the phone, something that's not offered by most companies nowadays--