Very nice piece of software that I'm seriously considering paying for.
There's one big stumbling block for me though: Microsoft Word. I don't use Office on my mac (I have a PC for such muck!).
What I would love to see is report generation in either open PDF format, or an XML feed that could be dropped into an InDesign template of my own making. That way, I can have maximum control of the layout and design of my outbound paperwork.
On a minor quibble, I'd love to see the interface use more of the native OS widgets - especially the drop-down menus, which are slightly awkward to use and slow down the process a bit. General performance in the UI on my 20" iMac G5 is just slightly slower than I'd like, so a speedup would be welcome too.
Otherwise very handy tool, well done.