Damien may have done a fantastic job at developing the best music player on the market, but sadly, the software is plagued by usability issues and generally speaking, a mediocre user experience. A large portion of the UI in Audirvana studio is dedicated to streaming services that I am not interested in (considering the poor quality of masters you are going to get on those services), but you still have to deal with a UI and monthly-based subscription model that forces you into the online steaming model. Those like me who supported Audirvana+ over the years are now left with two choices: pay a high monthly fee for a service they don’t need, or keep using Audirvana+, aware of the fact that it’s not going to get any support and improve over time. Usability issues that I’ve observed:
- Search by name is broken, you select one album in the search results, and it still takes you to a list that includes all albums, so you have to choose again.
- No contextual help, no user manual.
- Poor playback options, e.g. no way to jump backward/fwd in playback using arrow keys, which is the minimum I’d expect from a music player.
- Poor display of metadata, with inline scrolling and poor usage of screen estate.
- It plays only the selected track and then it stops, I can hardly believe it works this way.
- Search options are very limited, e.g. no way to parse all metadata, only the main ones.
I am sorry to say that for me to be willing to commit to a subscription-based model, the bar should be raised higher:
- A decent permanent license software that works.
- A wishlist website where customers who support the business can submit requests, vote for them, see the upcoming new features ahead of time.
- A two-tiers subscription model, where you can pay more if you need web-based services, but you can also pay less, if you don’t need them.
- Integration with Youtube Music.