The software has been very good. It shows the linux partitions on the flash drives and external drives, allows me to edit them, even put custom macOS icons on them. This is an indispensable tool for anyone who deals with Linux on a regular basis from the Mac and **especially* anyone who works with Raspberry Pi single board computers or does custom firmware development for non-RTOS systems (Linux is bloated for embedded work but...)
Where this product (so to speak) fails is the company's support. Trying to get an update from the company web site is a challenge unless you take a chance that the trial download is identical to the release (why do they call it trial on the disk image then?). Going to the web site and ending up here:
with broken images broken links (oh like the login link or the password reset system) suggests that the company may be on the skids. Calling the support number 888-347-5462 and pressing 3 for support cycles you back to the artificially cheerful highly irritating lilting female voice telling you to press 3 for support, you press three and she comes back with the same message. (gah!)
To reset your password, you have to:
1 - install extFS
2 - open the "Control Panel"
3 - let the control panel stub sub-launch an app (not exactly a control panel...)
4 - click on the silhouette "Sign Up"
5 - Press "forgot password"
6 - enter your email that you used to create your "MyParagon" account
7 - Retrieve the email and click the link
8 - change the password when promoted
9 - re-login with new password
If their software did not work so well, their online support would tank this review. Their software had to make up for the online tomfoolery and since this review is about the software and not the online support... the problem outlined here is only a fair warning.
Frustrating support, great software and even a great friendly yet technical interface on highly technical utility software which is uncommon. Their web script people need to drop and gimme 20 but their real software engineering and QA... wow.