iExplorer4.3.8

I lost 15 years of communication because of this application! DO NOT USE IT! Two years ago I bought this application to download my iPhone system into a desktop backup in order to start a fresh phone. I often accessed this iExplorer backup to reference my history of communications. This backup held FIFTEEN YEARS of communication with loved ones, friends and colleagues. It was my life line to archiving my past which is at the center of my art practice. Not to mention the sentiment of this archive. Conversations with friends lost for Christ Sake! When attempting to access the backup via the app this week... NADA! The backup is GONE! It exists NOWHERE on my desktop. I have never reinstalled my system and this backup is by the APP's discretion buried on my hard drive. A folder I could never possibility delete something by accident. The useless tech support regurgitated the online text book support, "Go to Home/Library/Application Support/MobileSync/Backup/" On my mac there is NO "MobileSync" folder within Application Support. There is NO MobileSync folder to be found anywhere. Nor a "BACKUP" folder related to iExplorer. The APP however remains in my application folder with NO backup to be found anywhere on my MAC. Its as if I never used the application before. Tech support has disappeared leaving me with no explanation as to why I have lost almost TWO DECADES of my history. I'm devastated and dumbfounded. DO NOT USE THIS APP!