Web Help Desk Free

12.0.1 25 Jul 2013

Help desk software for Mac OS X Server.


Developer website: Macsdesign Studio LLC

Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support Web portal, email-to-ticket conversion, and 2-way email integration.

Free Help Desk Software Features:

  • OS X Help Desk Software Solution
  • Web-based Client UI - Zero Footprint
  • Customer Service Web Portal
  • Incident & Problem Management
  • Email-to-Ticket Conversion
  • LDAP / Active Directory Synchronization
  • Knowledge-base Management
  • Two-Way E-Mail Correspondence
  • Service Level Agreement (SLA) Alerts
  • Reporting Included
Free Help Desk Software Integration:
  • LDAP (Lightweight Directory)
  • Microsoft Active Directory
  • Email-to-Ticket Conversion
Web Help Desk Software - Free Edition:
  • No Expiration Date
  • Software Completely Free From Ads
  • Unrestricted Lite Edition Functionality
  • Free Software Upgrades for One Year
  • One Support Staff Admin Login
  • All of the features, none of the hassles.

What's New

Version 12.0.1:


  • The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.
  • The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.
  • All users can install WHD with administrator privileges. WHD installations now check if the user running the installation process has WHD administrator privileges. If they do not, the WHD installation program escalates the user’s privileges to administrator privileges so they can successfully install and configure WHD.
Fixed Issues:
  • Need to make Error message more clear, when JDBC Driver is needed
  • Installer blocks on maintenance expired
  • PostgreSQL service does not start on Windows 2003
  • WHD-vSphere- contains DEMO changes and it says after installation
  • db_name is not consistent in .whd.properties file
  • Change copyright link on login page
  • Administrator must accept EULA twice
  • WHD Discovery Engine (WMI) ignores XP machines
  • Escalate Privileges to Administrator when Running WHD Installer
  • Escalate Privileges to Administrator when Running WHD scripts in Windows
  • Default descriptor of WO (postgres) causing problems
  • Upgrade Fails When IP Address is bound in WHD.conf
  • Performance issues with Save
  • WHD - Windows installer shortcuts are not created for the 12.0.0 version branch > RC3
  • Exception on deleting attachment
  • whd.properties change when existing old DB configured from GSW
  • Unable to create ticket notes using API
  • Connection to http://localhost:8081 refused error is shown during database migration
  • Incoming email Exchange Server SSL Certificate Issues
  • Apple Push Notification Certificate needs to be updated
  • WMI discovery serial number - None should be the same as null


  • OS X 10.6 or later
  • Java 6 or later


Current Version (12.x)


Version Downloads
Business / Applications
25 Jul 2013
Intel 64 / OS X