Web Help Desk Free
Web Help Desk Free
12.7.0

5.0

Web Help Desk Free free download for Mac

Web Help Desk Free

12.7.0
29 April 2019

Help desk software for Mac OS X Server.

Overview

Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support Web portal, email-to-ticket conversion, and 2-way email integration.

Free Help Desk Software Features:

  • OS X Help Desk Software Solution
  • Web-based Client UI - Zero Footprint
  • Customer Service Web Portal
  • Incident & Problem Management
  • Email-to-Ticket Conversion
  • LDAP / Active Directory Synchronization
  • Knowledge-base Management
  • Two-Way E-Mail Correspondence
  • Service Level Agreement (SLA) Alerts
  • Reporting Included
Free Help Desk Software Integration:
  • LDAP (Lightweight Directory)
  • Microsoft Active Directory
  • Email-to-Ticket Conversion
  • SMTP, IMAP, POP3
Web Help Desk Software - Free Edition:
  • No Expiration Date
  • Software Completely Free From Ads
  • Unrestricted Lite Edition Functionality
  • Free Software Upgrades for One Year
  • One Support Staff Admin Login
  • All of the features, none of the hassles.

What's new in Web Help Desk Free

Version 12.7:

Note: Now requires OS X 10.12 or later

New features and improvements:
  • Updated Client profile window - the Client Profile window now includes a new interface. You can add custom fields for additional user details, and select a room, location, and department for each user.
  • Updated FAQ editor - the new Create FAQ editor includes a new interface and provides additional tools for creating and editing your FAQs. The updated editor also allows you to drag and drop images into your Mozilla Firefox and Google Chrome web browsers.
  • Updated Client History window - the History window in the Client interface now includes filters that allows clients to sort their tickets based on status and request type. The new drop-down menu provides additional sorting options, allowing clients to sort the ticket history by updated status, ID number and subject.
  • Open Java Development Kit 11 - this release includes Open Java Development Kit 11 (OpenJDK 11), an open source implementation of the Oracle Java platform.
  • Beginning with Web Help Desk 12.7, the Oracle Java SE 8 software will no longer be available for Web Help Desk without a commercial license. All future Web Help Desk releases will include OpenJDK, which is a free and open-source implementation of the Java Platform. See Java SE General FAQs on the Oracle website for details.
  • Other improvements - Apache Tomcat 9.0.13
New customer installation:

For information about installing Web Help Desk see the Web Help Desk Installation Guide. This guide includes checklists to help you prepare and complete your upgrades, gotchas, and troubleshooting steps

How to upgrade:

If you are upgrading from a previous version, see the Web Help Desk Upgrade Guide. This guide includes checklists to help you prepare and complete your upgrades, gotchas, and troubleshooting steps

Upgrading your Apache Tomcat software:

The SolarWinds Web Help Desk software installer includes Apache Tomcat 9.0.13, which provides enhanced security and is required for this release
When you upgrade your Web Help Desk software, the upgrade procedure replaces the SolarWinds Web Help Desk software installer includes Tomcat 9.0.13, which provides enhanced security and is required for this release. When you upgrade your Web Help Desk software, the upgrade procedure replaces the conftomcat_web_template.xml file with an updated file that includes the Tomcat 9.0.13 settings
Before you upgrade your Web Help Desk software, back up your current tomcat_web_template.xml file to an external directory. When the upgrade is completed, add your personal settings to the updated file from your backup file

Fixed issues:
  • Tickets related to assets no longer requires an extended amount of time to display in the user interface
  • Deleted request types now display [D] (Deleted) in the checklist templates
  • Clients can now see tickets for all request types
  • Request types configured for use as an FAQ category now display properly
  • The MySQL database upgrade no longer fails when you upgrade Web Help Desk to the next release
  • Archived request types can no longer be selected by clients and techs
  • Request Type ticket widgets no longer display query processing errors
  • An issue with creating checklist temples is resolved

Requirements for Web Help Desk Free

  • Intel 64
  • macOS 10.12.0 or later

7 Web Help Desk Free Reviews

Rate this app:

Steve-Howe
10 June 2009

Most helpful

I feel compelled here to defend the pointless 1 Star review of this product. I have used Web Help Desk for many years now both deploying it as client based solutions and for myself, recently when the Free version became available I deployed this for my own use. The install procedure is SIMPLE really no honestly if you use the imbedded Frontbase database that is. although you can leverage MYSQL, MS SQL, ORACLE and some others, but you do need to know what your doing, even though the upgrades to adhere to external databases you still need to understand the process and how to support it. Even with the Frontbase engine you can query it from other sources such as mysql, FileMaker and 4D. Upgrades are child's play in most cases. When reviewing your help desk solution, understand your requirements, future expansion and demands on the product and its scalability. The support in the UK for this product is 2nd to none really, they use their own software understand it and are very understanding and knowledgeable, when they say they will get back to you they do. The US counterpart I have had small dealings with and found them to be of the same quality. The software is not open source or the dubbed 'Commercial Open Source' it is Software, a developed commercial product and now they offer SaaS solutions. If you don't know what you are doing when installing a helpdesk solution, really honestly question what you are doing? are you the helpdesk support if so then lord help the users. The software runs on ports as pretty much every piece of software does!!! including applications and web based ones, get with the program its nothing new. You can change the ports, instigate url redirects, deploy bookmarks (you know those wonderful things that stop you typing web addresses out all the time!) If you are concerned about the url of a helpdesk solution then I would like to think you have considered the other multitude of problems associated and have the luxury to indulge in such a small problem. In terms of an actual review the main 2 downsides of the software are these; 1) Interface it always has been an issue for me, and yes it does not skin options. 2) Smartphone/iPhone support, imo re-skinning and interfacing will resolve this problem hand in hand. Features - The product is very scalable for most users the standard licensing is most suitable and be careful not to over feature yourself beyond recourse. Ticketing, tracking, client email and web ticket logging. Tech assignment automation and SLA solutions. Reporting, automated and manual, tech levels, groups and backups and managers. Asset management, tracking and LanRev integration. Ease of use - A learning curve but I have had teams of horizontal ticket based support groups pick this system up with zero training. Getting your way round is intuitive but if you deploy all the features in one hit people will get overwhelmed, but then you shouldn't be doing this when implementing a process management driven solution. Value - There are many many different help desk solutions on the market agreed WHD will not fit everyones requirement and for some larger concerns the interface may not even be an option if branding policies are in place. But compared to most paid for software its very good value. You can buy outright with 1st year support and thats your only commitment or you can enroll in the yearly maintenance and support program. Stability - Very stable and backups are a breeze if you plug to a Microsoft SQL backend you can leverage Bakbone and the like for RDP and Recovery. Overall I highly recommend WHD and strongly advise putting it in your final 3 if it ticks most of your boxes. In terms of scalability I have deployed this solution for my own help desk needs (1 Person) and for small support agencies up to an enterprise level 30 strong support team.
Like (5)
Version 9.2.06
r-wojtas
29 January 2016
12.0.1 on the Mac is compatible Mac OS® X 10.8 through 10.10. I'm running 10.11 and had to abandon WHD for now.
Like
Version 12.0.1
Awado
28 December 2012
After hours of trying to install WHD in Ubuntu, I will give the OSX version a shot. It seems to run out of the box. Hope to post a review then. As some posters already mentioned, the license policy is not very clear. The free and the pro installer seem to be the same (?) and run for 30 days without any cost. You *CAN* then purchase a license. If you don't it is still free to use, but gives you only ONE tech admin account. From the login page of WHD: "After 30 days, if you have not provided a license, the application will automatically switch to a 1-Tech license allowing updates up to one year from today. Any Tech accounts other than the initial admin account will be marked as inactive. Deactivated accounts can be reactivated by purchasing a license." Hope this helps everyone, as the devs don't post anything here.
Like
Version 11.0.8
1 answer(s)
Awado
Awado
18 January 2013
At a first glance, WHD seems to be a nice solution for support management. But the deeper you dig into it, the more frustrating it gets. The only part that works out of the box was the OSX version of WHD. The Linux version won't. At least in my setup. The online documentation for the linux version is out of date and no help at all. The iOS app is a shame. It's nothing more than a web viewer, but even this is buggy and crashes or displays corrupt data. But the most annoying thing is their way of collecting your mail address: You have to give them your email address in order to download WHD. So far, so good. Then I got a weekly mail asking me to buy the pro version or some other products from them. So I opted out by the given link in these mails. But I still get these mails, now sent from a different account of this company.
Like
neartheredrocks
19 November 2012
There is no free "Web Help Desk Free" application. There is only a 30 day demo version; after that the software costs at least $495. The version advertised here is the same as the version on the "Web Help Desk Pro" page (and there that version is incorrectly priced with $240). Macupdate, please correct this! I'm giving this 1/2 star because the company behind this software is deliberately misleading the people here on Macupdate and I don't like that.
Like
Version 11.0.8
1 answer(s)
David-Stone
David-Stone
28 February 2013
If you need to run a help desk - this is the best one out there. Some of the configuration is a little daunting, but if you are running ITC support business like I do, its something you learn. As for price, I ran the free version for several years without issue before needing to upgrade. You have a single tech login and unlimited updates for a year. If you need further updates or tech's, then you need to buy the pro version.
Like
PorkPieHat
19 February 2011
Wow, this is free?
Like (1)
Version 10.0.20
1 answer(s)
Anddave
Anddave
26 July 2013
Only long enough for you to get a bunch of data into it, then you realize you have to pay through the nose for it.
Like
Anthrobug
24 September 2009
I have to add my .02 here too - I'm not sure if the fact I know how DNS works colors my opinion, but I found this software to be wonderful. It's easy to use, does a splendid job of organizing tickets and tech, and was super-simple to install. I highly recommend it. As far as the problems mentioned in another review; The install is package based. You double click a package and install the app just like any other when using the default database. If you have an existing database solution you want to leverage, you can use MySQL or something else. But unless you have an existing database or some specific reason, going with the default database is recommended. You can also easily change the port ( to the web default even; 80 ), and of course if you have any kind of DNS operating on your network this machine can be given a more easily accessible name. And the support is fantastic; I called to ask a few questions and an hour later not only had my issues addressed but was also given a complete overview of the product and it's capabilities. These guys use the product themselves everyday! If you need some kind of helpdesk solution, no matter what platform you are running I highly recommend Web Help Desk.
Like (4)
Version 9.2.1.13
Steve-Howe
10 June 2009
I feel compelled here to defend the pointless 1 Star review of this product. I have used Web Help Desk for many years now both deploying it as client based solutions and for myself, recently when the Free version became available I deployed this for my own use. The install procedure is SIMPLE really no honestly if you use the imbedded Frontbase database that is. although you can leverage MYSQL, MS SQL, ORACLE and some others, but you do need to know what your doing, even though the upgrades to adhere to external databases you still need to understand the process and how to support it. Even with the Frontbase engine you can query it from other sources such as mysql, FileMaker and 4D. Upgrades are child's play in most cases. When reviewing your help desk solution, understand your requirements, future expansion and demands on the product and its scalability. The support in the UK for this product is 2nd to none really, they use their own software understand it and are very understanding and knowledgeable, when they say they will get back to you they do. The US counterpart I have had small dealings with and found them to be of the same quality. The software is not open source or the dubbed 'Commercial Open Source' it is Software, a developed commercial product and now they offer SaaS solutions. If you don't know what you are doing when installing a helpdesk solution, really honestly question what you are doing? are you the helpdesk support if so then lord help the users. The software runs on ports as pretty much every piece of software does!!! including applications and web based ones, get with the program its nothing new. You can change the ports, instigate url redirects, deploy bookmarks (you know those wonderful things that stop you typing web addresses out all the time!) If you are concerned about the url of a helpdesk solution then I would like to think you have considered the other multitude of problems associated and have the luxury to indulge in such a small problem. In terms of an actual review the main 2 downsides of the software are these; 1) Interface it always has been an issue for me, and yes it does not skin options. 2) Smartphone/iPhone support, imo re-skinning and interfacing will resolve this problem hand in hand. Features - The product is very scalable for most users the standard licensing is most suitable and be careful not to over feature yourself beyond recourse. Ticketing, tracking, client email and web ticket logging. Tech assignment automation and SLA solutions. Reporting, automated and manual, tech levels, groups and backups and managers. Asset management, tracking and LanRev integration. Ease of use - A learning curve but I have had teams of horizontal ticket based support groups pick this system up with zero training. Getting your way round is intuitive but if you deploy all the features in one hit people will get overwhelmed, but then you shouldn't be doing this when implementing a process management driven solution. Value - There are many many different help desk solutions on the market agreed WHD will not fit everyones requirement and for some larger concerns the interface may not even be an option if branding policies are in place. But compared to most paid for software its very good value. You can buy outright with 1st year support and thats your only commitment or you can enroll in the yearly maintenance and support program. Stability - Very stable and backups are a breeze if you plug to a Microsoft SQL backend you can leverage Bakbone and the like for RDP and Recovery. Overall I highly recommend WHD and strongly advise putting it in your final 3 if it ticks most of your boxes. In terms of scalability I have deployed this solution for my own help desk needs (1 Person) and for small support agencies up to an enterprise level 30 strong support team.
Like (5)
Version 9.2.06
Neil-M
23 January 2009
"Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required" I installed the free version and it certainly seems like a fine solution but I found that the CPU was running quite hard - under Activity Monitor, found Java was the culprit.
Like (1)
Version 9.1.18
1 answer(s)
Web-Help-Desk-Software
Web-Help-Desk-Software
18 February 2009
This may help: On Mac OS X, is there a way to schedule the application to restart each night in order to clear the JVM heap memory? http://support.webhelpdesk.com/cgi-bin/WebObjects/Support.woa/wa/FaqActions/view?action=ec0500014aa95109&id=1 How do I schedule the WHD application for a nightly restart on Windows in order to clear the JVM heap memory? http://support.webhelpdesk.com/cgi-bin/WebObjects/Support.woa/wa/FaqActions/view?action=20050002baad792a&id=1
Like
Version 9.1.21
Free

5.0

Category: 
Developer Website: 
DownloadMacUpdateInstall with MacUpdate

Downloaded & Installed 20,081 times