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Web Help Desk Free
Web Help Desk Free
3.8
0.0
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Web Help Desk Free free download for Mac

Web Help Desk Free

Version 12.7.6

Help desk software for Mac OS X Server.

3.8
Based on 7 user ratesRead reviews & comments
Free
Absolutely Free

Web Help Desk Free overview

Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support Web portal, email-to-ticket conversion, and 2-way email integration.

Free Help Desk Software Features:
  • OS X Help Desk Software Solution
  • Web-based Client UI - Zero Footprint
  • Customer Service Web Portal
  • Incident & Problem Management
  • Email-to-Ticket Conversion
  • LDAP / Active Directory Synchronization
  • Knowledge-base Management
  • Two-Way E-Mail Correspondence
  • Service Level Agreement (SLA) Alerts
  • Reporting Included
Free Help Desk Software Integration:
  • LDAP (Lightweight Directory)
  • Microsoft Active Directory
  • Email-to-Ticket Conversion
  • SMTP, IMAP, POP3
Web Help Desk Software - Free Edition:
  • No Expiration Date
  • Software Completely Free From Ads
  • Unrestricted Lite Edition Functionality
  • Free Software Upgrades for One Year
  • One Support Staff Admin Login
  • All of the features, none of the hassles.

What’s new in version 12.7.6

Updated on Sep 13 2021

Version 12.7.6:
  • A ticket with pending checklist items no longer closes automatically when the status is changed to Resolved.
  • Arabian characters now display correctly in a Google Chrome of Microsoft Edge web browser.
  • The ticket dashboard now displays chart results in the proper order.
  • The History tab in the client interface now displays the correct custom date field and allows users to add comments as needed.
  • You can now search by company, location, and location custom field.
  • Techs with limited permissions can now log in to Web Help Desk without generating an error.
  • An error no longer displays when you open Ticket View from the My Tickets tab.

Full list of changes available here

Information

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  • User Ratings

r-wojtas
r-wojtas
Jan 29 2016
12.0.1
4.0
Jan 29 2016
4.0
Version: 12.0.1
12.0.1 on the Mac is compatible Mac OS® X 10.8 through 10.10. I'm running 10.11 and had to abandon WHD for now.
Awado
Awado
Dec 28 2012
11.0.8
0.0
Dec 28 2012
0.0
Version: 11.0.8
After hours of trying to install WHD in Ubuntu, I will give the OSX version a shot. It seems to run out of the box. Hope to post a review then. As some posters already mentioned, the license policy is not very clear. The free and the pro installer seem to be the same (?) and run for 30 days without any cost. You *CAN* then purchase a license. If you don't it is still free to use, but gives you only ONE tech admin account. From the login page of WHD: "After 30 days, if you have not provided a license, the application will automatically switch to a 1-Tech license allowing updates up to one year from today. Any Tech accounts other than the initial admin account will be marked as inactive. Deactivated accounts can be reactivated by purchasing a license." Hope this helps everyone, as the devs don't post anything here.
neartheredrocks
neartheredrocks
Nov 19 2012
11.0.8
0.5
Nov 19 2012
0.5
Version: 11.0.8
There is no free "Web Help Desk Free" application. There is only a 30 day demo version; after that the software costs at least $495. The version advertised here is the same as the version on the "Web Help Desk Pro" page (and there that version is incorrectly priced with $240). Macupdate, please correct this! I'm giving this 1/2 star because the company behind this software is deliberately misleading the people here on Macupdate and I don't like that.
Guest
Guest
Feb 19 2011
10.0.20
5.0
Feb 19 2011
5.0
Version: 10.0.20
Wow, this is free?
Anthrobug
Anthrobug
Sep 24 2009
9.2.1.13
0.0
Sep 24 2009
0.0
Version: 9.2.1.13
I have to add my .02 here too - I'm not sure if the fact I know how DNS works colors my opinion, but I found this software to be wonderful. It's easy to use, does a splendid job of organizing tickets and tech, and was super-simple to install. I highly recommend it. As far as the problems mentioned in another review; The install is package based. You double click a package and install the app just like any other when using the default database. If you have an existing database solution you want to leverage, you can use MySQL or something else. But unless you have an existing database or some specific reason, going with the default database is recommended. You can also easily change the port ( to the web default even; 80 ), and of course if you have any kind of DNS operating on your network this machine can be given a more easily accessible name. And the support is fantastic; I called to ask a few questions and an hour later not only had my issues addressed but was also given a complete overview of the product and it's capabilities. These guys use the product themselves everyday! If you need some kind of helpdesk solution, no matter what platform you are running I highly recommend Web Help Desk.
Steve-Howe
Steve-Howe
Jun 10 2009
9.2.06
5.0
Jun 10 2009
5.0
Version: 9.2.06
I feel compelled here to defend the pointless 1 Star review of this product. I have used Web Help Desk for many years now both deploying it as client based solutions and for myself, recently when the Free version became available I deployed this for my own use. The install procedure is SIMPLE really no honestly if you use the imbedded Frontbase database that is. although you can leverage MYSQL, MS SQL, ORACLE and some others, but you do need to know what your doing, even though the upgrades to adhere to external databases you still need to understand the process and how to support it. Even with the Frontbase engine you can query it from other sources such as mysql, FileMaker and 4D. Upgrades are child's play in most cases. When reviewing your help desk solution, understand your requirements, future expansion and demands on the product and its scalability. The support in the UK for this product is 2nd to none really, they use their own software understand it and are very understanding and knowledgeable, when they say they will get back to you they do. The US counterpart I have had small dealings with and found them to be of the same quality. The software is not open source or the dubbed 'Commercial Open Source' it is Software, a developed commercial product and now they offer SaaS solutions. If you don't know what you are doing when installing a helpdesk solution, really honestly question what you are doing? are you the helpdesk support if so then lord help the users. The software runs on ports as pretty much every piece of software does!!! including applications and web based ones, get with the program its nothing new. You can change the ports, instigate url redirects, deploy bookmarks (you know those wonderful things that stop you typing web addresses out all the time!) If you are concerned about the url of a helpdesk solution then I would like to think you have considered the other multitude of problems associated and have the luxury to indulge in such a small problem. In terms of an actual review the main 2 downsides of the software are these; 1) Interface it always has been an issue for me, and yes it does not skin options. 2) Smartphone/iPhone support, imo re-skinning and interfacing will resolve this problem hand in hand. Features - The product is very scalable for most users the standard licensing is most suitable and be careful not to over feature yourself beyond recourse. Ticketing, tracking, client email and web ticket logging. Tech assignment automation and SLA solutions. Reporting, automated and manual, tech levels, groups and backups and managers. Asset management, tracking and LanRev integration. Ease of use - A learning curve but I have had teams of horizontal ticket based support groups pick this system up with zero training. Getting your way round is intuitive but if you deploy all the features in one hit people will get overwhelmed, but then you shouldn't be doing this when implementing a process management driven solution. Value - There are many many different help desk solutions on the market agreed WHD will not fit everyones requirement and for some larger concerns the interface may not even be an option if branding policies are in place. But compared to most paid for software its very good value. You can buy outright with 1st year support and thats your only commitment or you can enroll in the yearly maintenance and support program. Stability - Very stable and backups are a breeze if you plug to a Microsoft SQL backend you can leverage Bakbone and the like for RDP and Recovery. Overall I highly recommend WHD and strongly advise putting it in your final 3 if it ticks most of your boxes. In terms of scalability I have deployed this solution for my own help desk needs (1 Person) and for small support agencies up to an enterprise level 30 strong support team.
Neil-M
Neil-M
Jan 23 2009
9.1.18
0.0
Jan 23 2009
0.0
Version: 9.1.18
"Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required" I installed the free version and it certainly seems like a fine solution but I found that the CPU was running quite hard - under Activity Monitor, found Java was the culprit.
r-wojtas
r-wojtas
Jan 29 2016
4.0
Jan 29 2016
4.0
Version: null
techit
techit
Jun 3 2013
2.5
Jun 3 2013
2.5
Version: null
neartheredrocks
neartheredrocks
Nov 19 2012
0.5
Nov 19 2012
0.5
Version: null
Bigmacguy
Bigmacguy
Mar 9 2011
5.0
Mar 9 2011
5.0
Version: null
Scottcald
Scottcald
Feb 23 2011
4.5
Feb 23 2011
4.5
Version: null
Guest
Guest
Feb 19 2011
5.0
Feb 19 2011
5.0
Version: null
Steve-Howe
Steve-Howe
Jun 10 2009
5.0
Jun 10 2009
5.0
Version: null
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