Help desk software for Mac OS X Server.
Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support Web portal, email-to-ticket conversion, and 2-way email integration.
Free Help Desk Software Features:
Note: Now requires OS X 10.12 or later
For information about installing Web Help Desk see the Web Help Desk Installation Guide. This guide includes checklists to help you prepare and complete your upgrades, gotchas, and troubleshooting steps
If you are upgrading from a previous version, see the Web Help Desk Upgrade Guide. This guide includes checklists to help you prepare and complete your upgrades, gotchas, and troubleshooting steps
The SolarWinds Web Help Desk software installer includes Apache Tomcat 9.0.13, which provides enhanced security and is required for this release
When you upgrade your Web Help Desk software, the upgrade procedure replaces the SolarWinds Web Help Desk software installer includes Tomcat 9.0.13, which provides enhanced security and is required for this release. When you upgrade your Web Help Desk software, the upgrade procedure replaces the
Before you upgrade your Web Help Desk software, back up your current tomcat_web_template.xml file to an external directory. When the upgrade is completed, add your personal settings to the updated file from your backup file
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