It's now 6 days after my original post, and 45 days after the first request for support that I sent to this company, 35 days after the 2nd, 25 days after the 3rd, 15 days after the 4th, and 5 days after the 5th, and this crappy, useless bunch of scammers still has not replied even once. Their website gives no address, no phone number, indeed no way of contacting them at all except the utterly useless email address email@example.com -- please feel free to send them SPAM, insulting emails, anything you wish. That email address again is firstname.lastname@example.org, and they are useless. They do not write usable software, and they don't support the ulcerous excrement they sell. Again, they are useless. If they have the cojones to contact me via this forum I would be pleased to hear from them if for no other reason to confirm that they still exist, and therefore that they simply do not care about users of their herpes-ridden products as I suspect.