I've been using this for a while now and overall, I really like it. I find I'm billing more accurately which directly translates into a boost for my bank balance. It's pretty straightforward and easy to learn. I tested several and this one is the best for the price.
I often have several clients' task windows open during the day. I pause one while I work on another; then pause it to go back or to a different one. Cool feature and one I grew accustomed to very quickly.
The developer tries to be responsive, but sometimes updates are slow to happen. I think he (they?) pays attention to the boards and updates *do* happen.
There are, however, still some things that make it difficult for me to give it the five-star rating I know is possible.
Window size and placement should be remembered, but aren't.
Can't enter times into fields; must use up/down arrows. This is really slow. I need this function as I record hours worked out of my office (e.g., not on the timer).
No way to reorder line items. This is crucial for me.
No way to get out of Preferences without saving (okay button only), and I don't always want to save. In fact, the three standard buttons (close, minimize & zoom) are missing from several windows.
No way to customize the invoice or even make sure my logo isn't stretched out of recognition.
Creating reports is a bit cumbersome, but at least they're there. They're just not very intuitive.
I don't use it for invoicing since I can't customize the form and already have an okay system set up in FileMaker. I'd reconsider if I could manage the layout.
That said, let me reiterate that I really like this software for the most part and certainly recommend it for small businesses and individuals.