








(17)
Your rating: Now say why...





(22)


| Downloads:31,840 |
| Version Downloads:8,339 |
| Type:Business : Applications |
| License:Commercial |
| Date:22 Nov 2011 |
| Platform:Intel |
| Price: $199.00 |
Overall (Version 2.x):![]() ![]() ![]() ![]() ![]() |
Features:![]() ![]() ![]() ![]() ![]() |
Ease of Use:![]() ![]() ![]() ![]() ![]() |
Value:![]() ![]() ![]() ![]() ![]() |
Stability:![]() ![]() ![]() ![]() ![]() |
+1
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msager reviewed on 28 Nov 2011
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THEE:LEE reviewed on 24 Nov 2011
+1
+4
John_C reviewed on 22 Nov 2011
+4
-319
Whitebuck reviewed on 22 Nov 2011
-6
Thaiwest reviewed on 22 Nov 2011
It took me an hour or so to train it for my voice initially. That wasn't difficult to do.
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I don't know, maybe Apple should just buy Nuance out entirely at this point since there's not much competition out there anyway...
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Caduceus reviewed on 31 Oct 2011
Today I wanted to install Dragon Dictate 2.5 on my new MacBook Pro. Normally all this would entail is logging-in at the product website and clicking a download link. But apparently when I purchased my upgrade it was through Digital River, not Nuance, so the Nuance website did not have a record of my purchase and i could not locate an e-mail confirming my purchase. (Normally I am very good about saving this kind of thing but unfortunately I cannot find it among all my software registration information.)
Fortunately, my 2.0 license key works with 2.5 even though the Nuance website only lists 2.0 under the license. A customer service rep informed me that the 2.0 license will work fine with 2.5 but it isn't noted on their website.
So I called Nuance. Over the course of 1+ hours I dealt with four different customer service reps and was given at least two toll-free numbers to call. There were long wait times before I was connected to a rep. I was also disconnected during one call...
Two of the reps were no help at all and dealing with them was made more difficult because apparently I was connected to an Indian call center with a poor connection and reps with thick accents.
I was finally able to obtain my order number but I was told to call Digital River since the upgrade had apparently been ordered through them. But when I spoke with Digital River I was told that since my free download period had expired I would have to either buy a physical DVD or pay a fee to extend my download accessibility. When I complained about this policy the rep offered to send me a download link as a courtesy to me.
That was nice of the rep, except for one thing: the e-mail never arrived. Considering the trouble we had communicating (I had to repeat my order number three times...) it's quite possible that she did not write down my e-mail correctly.
I finally did what another reviewer said that he wound up doing: I copied Dragon Dictate to my MBP as well as the Dragon folder from My Home Folder/Library/Application Support. The Dragon folder contains the license file as well as profiles, etc. and Dragon is now installed on my MBP.
I am usually very patient with customer service reps and I have had positive experiences working with customer service based in India. But Nuance's poor customer service and lack of easy license access for existing customers is the worse I have ever experienced and it is simply inexcusable in 2011.
I cannot say anything about the actual usability of Dragon Dictate because I haven't done much with it previously. However, based on my experience with Nuance customer support, it will really have to shine before I will consider upgrading in the future.
I hope that someone at Nuance takes the time to read comments at MacUpdate because the company really needs to improve the way it handles its current customers...
+6
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Dragon does still sell Macspeech Scribe, a separate product designed ONLY for working with digital voice recorders. However, that is ALL it does, is a separate non-integrated application, costs $150 on its own, is not compatible with Lion, and having not been updated in any way in over 15 months appears to be a dead end product.
+1
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22duke reviewed on 22 Sep 2011
The commanding, correcting of text is not very intuitive and again often have struggled to recognise what you wanted to correct. I think there should be shortcuts for these. Overall it's kind of usable but I still always need the keyboard to correct and 666 for example right now reckon will not recognise fix but even after training insists it's the number 6.
+5
+149
Jimw reviewed on 17 Aug 2011
So the bottom line is that if you want a dictation program for the Mac, this is probably your only choice, and why you experience is probably the best you will get - at least for now. As for technical support you should be desperate and have the patience of a Saint before even thinking of trying to obtain it.
+1
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Sorry, Too many download attempts: 9. You were allowed to download only 5 times., If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com.
Not a very good system. What a bother . . .
-8
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+5
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One can start by looking at the reviews for Speed Download here at MacUpdate where it gets 4.5 stars out of 5 (from 172 reviewers).
http://www.macupdate.com/info.php/id/4710/speed-download
+9
+151
The problem isn't with Speed Download but you're uncovering it with Speed Download.
Some merchants (very few) limit the amount of times you can download software from their servers. Why they do this is beyond me because most of the time, you've actually purchased it. Maybe they're saving on bandwidth..who knows.
By default, Speed Download is a turbo-charged download manager that will always try to give you the fastest possible download speed based on your ISP's bandwidth. It does this by using segmented downloading. What that means is that is opens up several connections to the same server in order get that file at the fastest speed. This is no secret. It's the way Speed Download has always functioned; it's the way it was DESIGNED to function, and one of the main reasons tons of people use it everyday.
The affected merchants' server are seeing multiple connections coming from your IP address when you're downloading using SD. In fact, what they're actually seeing is segmented downloading in action. You're not actually downloading the file many times; but their servers sees it as such.
Many years back, we've taken that into consideration and accounted for it. All you have to do, is right click on the file's entry in SD (if you've already tried to download it), and from the CMM, choose 'Add to Sensitive Servers'. What this does, is tell SD to only use ONE connection when downloading from that server. In this case, it's no different from your browser.
If you know that a specific server is going to limit you in that sense, you can also prepare SD for it. Simply go into the SD preferences, and into the SENSITIVE SERVERS section, and add that server's domain in there. Nothing more to it.
Of course, all this stuff is in the documentation, but hey, who reads that stuff, right? ;-)
If you have any questions, I'm happy to assist you. Email me at info at yazsoft dot com
I apologize for any inconvenience your experience with this file may have caused, and I hope the above explanation makes sense.
Speed Download is an extremely efficient and reliable download manager. I test it every single day to make sure it stays that way.
Kind regards,
Johnny
+4
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Monkeyjunkey rated on 23 Nov 2011
Jerry Irvin rated on 08 Nov 2011
Osupdate2 rated on 17 Oct 2011
+34
Bosskev rated on 24 Sep 2011
Desertmac rated on 15 Aug 2011
+2
Rhaatid rated on 27 Jul 2011