This is for version 2.1.11, Nov 2010

The most non-responsive and purposely evasive company I've ever bought software from.

My disk directory was partially overwritten by a software crash. I downloaded the software to try before buying a license and it listed virtually everything complete with file structure, file names and data size.

I purchased the license and recovered the files only to find out that they were nearly all incorrectly recovered. It "recovers" the file name and appears to have all the data but the applications won't open them.

It doesn't help to try and give it examples of the file types you're trying to recover. It thinks it already knows most types and rejects the working file examples you give it.

Forget trying to get help. Every request for assistance gets the same response: "The answer to your question is in the knowledge base". I asked 3 questions this is their response each time:

If that's true, then at least point me to the article. But it isn't true, it's just a dodge. As others have reported, this company goes out of its way to make it impossible to find them and doesn't respond. They don't even have the courtesy to email you and let you know when they've sent the boilerplate response and closed the question.

Take a look at the knowledge base before making the mistake of buying. Look at how many people are asking for their money back -- all denied of course. Their take is that you can download the program and look at what it can recover so once you purchase it to actually recover the files, you're trying to rip them off. The problem is, the files it recovers are GARBAGE files that the apps can't open and you don't know that until you've bought the program.

I know you're desperate when you've lost data and you might think it will work for you. Listen to the real people who have bought it not the bogus glowing 5 star reviews. Believe me, throwing away your money won't make you feel any better and it won't get your data back -- not with Boomerang.

Top 10 Reasons not to buy Boomerang Data Recover

1. Poor or no customer service
2. You can only contact them via their support ticket system
3. No address listed
4. No phone number listed
5. No email listed
6. Number listed on your credit card statement no longer in service
7. Contact emails Sales, Customer Support, Adam Yates (founder) are bounced
8. Too expensive
9. Support forum has been closed
10. If you complain they may post your name on Cheats-and-Liars.com!

Brought to you by http://www.boomerangdatarecoverysucks.blogspot.com

Loved using it! It got all my data back and has a very powerful search function. Mac people are notorious for whining. Disregard all the negative complaints on this product. They obviously aren't smart enough to notice the support link RIGHT ON THE TOP of the companies website. Here's a link if you guys need it: ( http://www.boomdrs.com/support/ticket/contact.html ). It seems like all these complaints are made by one person(s) who has a hard time getting over things. It's a shame one person would try to ruin a companies reputation over his own lack of comprehension with software.

I urge you people to look at the profiles of the people who are bashing Boomerang.

lexpattison - http://www.macupdate.com/users/lexpattison

Boomerang/Digital Frontiers, lacks. I have yet to receive any human feedback from this company and at this point would be amazed if someone actually tried to communicate with me. I purchased their product and it did not work. Never used the activation key. Was told I was not entitled to a refund (via an automated response). Never even had any benefit with their product. I was left feeling stupid and not having the educational background to navigate through their computer landscape. I was on the verge of sending my computer to a facility to accomplish the task of recovering my data. Then I discovered Data Rescue II. Data Rescue II and their company were perfect. I cannot begin to express my deep, heart felt gratitude for their product AND the general energy on their website. Two months ago I deleted some very precious video clips of my 1 year old girl, from my MacBook Pro. I have been incredibly bummed out since. I was recommended to use Boomerang Data Recovery. As mentioned, their product did not work, at all. But more than that, there was a complete lack of customer service. No where on your site is there any phone number. And, when a customer attempts to communicate, your system (Boomerang) is set up, apparently, to frustrate the individual until their customers give up and simply go away. Their company has all the signs of an entity going into the dark abyss where all companies that lack integrity go. The Data Rescue company on the other hand I believe is going in a very different direction A direction in which it is acknowledged and appreciated that the customer is an important part of the business relationship equation. Eternal gratitude to Data Recovery for saving my data and for creating a quality company. And shame on Boomerang for their business practices.

I highly recommend this product, and no, I don't work for this company nor am I paid or otherwise to post this endorsement.

I've been using Boomerang since it came out a couple years back, and have been quite pleased.

It seems that these guys are the leader of the pack of data recovery software apps, and as leaders, it also seems that they take the brunt of either competitive 'feedback' or are so on the cutting edge of technology that they get some bruises for that. In any case, if it weren't for the likes of this group, we wouldn't have any one raising the bar that their 'competitors' must follow.

From their amazing RAID recovery (it actually will rebuild a damage array) to the ability to add custom file signatures to find lost or deleted files, Boomerang recovers more data, more often, than anything else I've used.. and yes, I own them all.

So, ignore the rubbish you see here and let your own experience be your guide. And these folks make it easy; they allow you to save recovered data for free, without any obligation, before you pay them a penny, to see how well the app will work for you.

If that wasn't enough, they even will give you a free activation up to 20mb of data you can save, and it's fully guaranteed.. they will give you a refund no questions asked.

Their 'competition' doesn't come close to this, not even allowing you to save recovered data until you've obligated your personal data and credit card information.

I'm standing by Boomerang, and once you have some real, personal experience with them, I'm certain you'll do the same.

Cheers,

James