








(47)
Your rating: Now say why...



| Downloads:85,063 |
| Version Downloads:1,086 |
| Type:Business : Applications |
| License:Demo |
| Date:08 May 2012 |
| Platform:Intel |
| Price: $49.95 |
Overall (Version 2.x):![]() ![]() ![]() ![]() ![]() |
Features:![]() ![]() ![]() ![]() ![]() |
Ease of Use:![]() ![]() ![]() ![]() ![]() |
Value:![]() ![]() ![]() ![]() ![]() |
Stability:![]() ![]() ![]() ![]() ![]() |
+2
+2
Ilsa reviewed on 07 May 2012
Paperless used to work well via TWAIN with my Brother MFC7840W, but after upgrading to 10.7, it crashes instead (Mariner blames poor quality TWAIN drivers). They recommend using Image Capture as the preferred method of scanning, but Paperless will not do fake duplexing using Image Capture.
I ended up having to purchase PDFScaner (Which for some reason works flawlessly, despite my 'poor quality' drivers) to do my scanning, and copying the resulting PDF into Paperless. If you need to scan, you will either need to research a scanner that has proven compatibility with Paperless. If your existing scanner doesn't work with Paperless and you're not prepared to buy another one, you're out of luck and will have to use different software.
As a document and reciept management system it is pretty good. Mariner's support staff are outstanding. But it's poor scanner support is a very big blemish on what used to be a stellar product.
+2
Ilsa reviewed on 29 Apr 2012
+50
+2
+55
::mile:: reviewed on 24 Apr 2012
Then I thought I'd just make a "smart library" to sort out all the unwanted crap but again I wasn't able to set it to filter certain file types, most of the filtering options there seem to be contact related anyway. So then I had to go through about a 1,000 files within the app and delete all the unwanted clutter manually, which was rather tedious.
That first basic experience was so jarring that I'm not sure whether I even want to continue using this app or even buy it. I mean, if it fails on such a basic level, what's the point? Maybe I'm totally doing it wrong and maybe I'm missing something here and I'm open to suggestions, but until then I'll stick with my opinion and my rating.
-1
Tbanger9 reviewed on 21 Apr 2012
The program is now so 'clunky'... takes forever to do small things... totally let down by the 'improvements'.... what makes me really angry is I've invested so much time, money and organization into this program, and it has actually got worse!! Very unimpressed.....
support@marinersoftware.com
-1
This probably isn't the right venue and it may not even be applicable to your case but one of the biggest challenges we have with Paperless, is educating the user on TWAIN drivers. You see, a TWAIN driver is loaded when the system boots up and then loaded into the same memory space as Paperless when they both are used. If the driver crashes (and sadly a lot of them do if they aren't updated), the app will crash, making it look like Paperless is the culprit when in fact it is the driver and there is nothing we (the Paperless developers) can do to change those drivers or remedy those crashes.
Apple has been urging scanner manufacturers to write Image Capture drivers since Mac OS X 10.0 (over ten years ago). Many of the major scanner companies have balked and retain the TWAIN model.
I won't get into a finger pointing argument with scanner manufacturers and their flawed logic still using TWAIN drivers. We do our best to support users who use Paperless and scanner using TWAIN drivers, unfortunately, like Apple, we don't recommend them.
+1
+1
Dwboston reviewed on 19 Apr 2012
Hopefully they will listen for the next major upgrade.
+1
Dwboston reviewed on 19 Apr 2012
One fix which I requested under the earlier version which has still not been implemented is the inconvenient habit of Paperless to revert to importing new documents to the in box. Instead it automatically inputs to the last collection you were in. So when the software has been closed and you scan a document to Paperless it will place your document in whatever collection you were in when the software closed. This requires transferring the document to the collection you want and then going into the other collection and deleting the document from that collection. Very time consuming.
Hopefully they will listen for the next major upgrade.
+3
+3
Blizz reviewed on 16 Apr 2012
It is pretty unclear how to configure new fields/document types and so on initially (Show library configuration). Once you find it, the interface behaves weird (unable to delete values, unable to add values).
Saving the library on my external storage is also impossible because of the "Your library was changed by an external application" message every time, probably because the timestamp doesn't fully match. According to the site "using a network drive is not supported". Newsflash: I paid a lot of money to have a storage that has RAID to prevent any failing harddisk costing me data. Somehow I'm obligated to stick to the local disc now (sure, I do have time machine but I prefer my data on the storage, it's just the way I work).
You cant generate reports over multiple collections (yes i do like to generate a report of ALL my invoices, not just the incoming or the outgoing).
I've tried to scan a multi-page document to import in the app, it only adds one page of it.
Ow and the last crash actually wiped 10 or so of my invoices, I now have lotsa pretty (null) documents.
Pretty disappointed so far...
MacOS 10.7.3
+2
+50
Logan Ryan
Mariner Software
+4
+19
Fonsr reviewed on 02 Apr 2012
+56
+1
+26
I'm sorry you are having issues with Paperless. Your scenario looks like a crash we are aware of in Paperless: if a user attempts to close the window for a proprietary TWAIN scan configuration program (e.g. Epson Scan, HP ScanPro), Paperless will occasionally crash. We are (and have been) working on a fix to this issue but unfortunately it's not an easy one with so many
scanner drivers and very little consistency among them. You may be able to work around the issue by
importing to Paperless from Image Capture in one of two different ways:
- Import with Paperless set (in Paperless preferences) to "Use Image Capture."
- Import to Paperless directly from Image Capture.app. We provide steps to do this in this knowledge base article:
http://marinersoftware.corphelp.com/kb_article.php?ref=9529-PADX-0503
In general, when it comes to Twain scanners we do support them but don't necessarily recommend them as the ideal solution.
Regarding the repeat merchant/category issue you referenced, this was a design decision to make autocomplete case-sensitive in order for autocomplete to match text being entered to a metadata field (e.g. Title/ Merchant or Category), the user needs to type the text with both the same spelling and capitalization as the autocomplete entry in Library Configuration. Due to a ton of user requests, this decision was implemented in Paperless 2.1.2.
We may end up re-evaluating this feature or offering it as an option in a future version.
I hope this sheds some light on your issues. We try to be as transparent as possible when with current issues and future development in all of our products. We are constantly working on improving Paperless and will continue to do so moving forward.
Logan Ryan
Mariner Software
+19
Also, if you are interested in non-case sensitive entering as I am (and as was available on version 1.x, and common on all other repetitive entries software I have), write Mariner and let them know. They say they gage whether to include this feature baed on requests.
For now, I still use Paperless. However, I would be interested in alternatives.
-7
Prologos reviewed on 24 Feb 2012
-1
+40
+3
+4
+1
+14
+9
+14
+55
::mile:: rated on 08 May 2012
2crazy rated on 19 Apr 2012
vandriver61 rated on 18 Apr 2012
mjsidebottom rated on 16 Apr 2012
+26
Mkay rated on 16 Apr 2012
+4
Lex Yu rated on 25 Feb 2012
Walker Chuck rated on 13 Dec 2011
Ricardo_griffith_2008 rated on 05 Dec 2011
Andrei Bosco rated on 07 Sep 2011
Johnyoung rated on 22 Aug 2011