








Your rating: Now say why...


| Downloads:19,259 |
| Version Downloads:3,007 |
| Type:Multimedia & Design : Illustration |
| License:Demo |
| Date:19 Mar 2008 |
| Platform:PPC / Intel |
| Price: $129.00 |
Overall (Version 4.x):![]() ![]() ![]() ![]() ![]() |
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+2
+5
Burro reviewed on 26 Aug 2006
+2
+153
JimW reviewed on 04 Mar 2006
After trying to use it for a couple of hours, this is what I experienced:
The product was full of bugs - some that caused crashes and caused me to loose my original layout.
You could only modify the included library of objects as to size and shading. To design your own easily you had to purchase a companion program that was not sold in retail store in the US. The cost of this program was almost as much as Interiors. You could take apart a library object in the main program into its elemental components and reshape them into what you wanted - a very complex and tedious operation only useful for the simplest items.
The only obvious support was via email as the company, Microspot was only in England and had no US support services. The only alternative for US support was their major wholesale and professional distributor who was not at all interested in providing support unless you purchased it online, directly from them.This was also the only US source of the companion program.
Bugs include such things as the placement tool reversing directions when a library object was rotated 90 degrees, doors disappearing when placed in corners, and various other placement and measurement issues.
To make a long story a little shorter I found it not to be up to the task I purchased for. I also became stuck with the product, because by the time I finally got any support for it, my return window had been passed. I did finally get a call from England as email support for my issues was totally inadequate, and while the gentleman was polite, few concrete suggestions were offered. Support for my issues were mainly in the for of apologies, excuses, and promises. During the call I was offered the companion product as significant discount if I would purchase it before a new version came out. It was NOT indicated to me that a new version would be release shortly.
In early January, a revision came out with an upgrade price half what I originally paid for the product. Their was also a form on their website if you thought you deserved a free copy because you had recently purchase it. I filled it out in mid January but never even got the courtesy of an automated reply. I then called the US distribution company and was given a rude and ugly brushoff.
So I am now stuck with a virtually useless and buggy product, about 4 months old, for which I am not going to invest any more money into to see if the update actually fixed the bugs I reported, or if they just added some new features and more bugs, along with its abysmal support..
However if anyone feels that my review is to harsh or unfair and would like this product I will be happy to offer it to them, complete with license, for my mailing costs. Just reply to this review, include your email address, and I will contact you with the details. I will monitor this product for replies for the next several weeks. I have one additional requirement for this offer. You must write a review of the product on MacUpdate after using it and contacting support with at least one issue.
+153
FYI: I did not receive a single inquiry from anyone.
Bottom line - I can't even give this product away.
+5
You are 100% right about Interiors being next to worthless for what it is billed to do: custom interior design for the CAD novice.
And the custom object design program should be free, and Microspot should host an online object-sharing website. Microspot should be grateful to anyone willing to spend the time and frustration to create more objects to be used in Interiors.
I'd love to see Interiors live up to it's promises. But until then, I'll just go to sleep each night wishing I had my money back.
+153
It is also unfortunate that software providers can't be held accountable for quality, advertising claims, and loss of time and moneys suffered from their products failing to perform as claimed in a manner that is consistent with productivity. This includes advertising and claims 'on the box', which is really what the outside of the box is.
If software providers were ethical, valued their reputation, and actually believed in good customer service, they would guarantee that their products work as as advertised, and that customer satisfaction was guaranteed or money back. It also would be fair and reasonable for the customer would have to document their dissatisfaction and it be truthful, to protect the provider from piracy situations - buy it, claim dissatisfaction and return it, but continue to use it after getting validation info.
A balance needs to be achieved by a company between good customer service and protecting itself against those that would take advantage of this. I'm sure they could find a way.
Ethical and honest software providers that stand behind their products shouldn't need all of that 'fine print' in disclaimers and wouldn't provide descriptions about their products using sentences with double meanings, half truths or hidden agendas.
Unfortunately this is not the case and for the poor user it is 'buyer beware.. Hopefully web sites like this with honest user reviews like yours will help out in leveling the playing field.
-1
+30