Jay Cole
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Member Since: 11 Jun 2012
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burypromote
+5

jjdeluxe reviewed on 11 Jun 2012
The MaxProg company, maker of MaxBulk Mailer, has demonstrated dubious business practices. Please read on and I believe you will agree. If you are interested in purchasing this software, you should be aware of this recent course of events.

I recently discovered a critical flaw in the software and reached out to the only option for support, their self hosted forum. The company is not available by phone, and they do not respond to email.

Below you will see two links to the conversation. The first link shows the support request as it appeared on the company's support forum before it was censored to remove evidence of a flaw in their software. The second link is to the posting on the forum as it appears now.

original post:

http://mbmpost.s3.amazonaws.com/MaxProg-post.pdf

censored post as it appears today:

http://www.maxprog.com/forum/viewtopic.php?f=5&t=6090

I presented the problem in a technically informative and objective fashion. The response from the company was rude and offered no technical support. If you carefully read my support request, and the responses back from their support, you will see why I am so frustrated and angry with these people.

If you are technically inclined, you will find it even more illuminating as to how insincere these people because my analysis is simple, and their response was defensive and deflected the facts.

The company behind this product may abandon you after they take your money. They may censor your posts so the public is not exposed to the product's bugs, and bad publicity. You should not believe what you see on the forum, because it is likely to have manipulated.

Finally, I have appealed to the company three times to reconsider helping me before I reached out to the public. They declined to help, or acknowledge. It's too bad, because I am willing to help them diagnose the issue.
[Version 8.3.9]


1 Reply

burypromote
+3

+8
jjdeluxe replied on 24 Oct 2012
yeah right? so that's the "developer" and official spokesperson for the company.

clearly we can see who is the idiot. definition: "an utterly foolish or senseless person."

that response is surely senseless, and foolish as representative of the company. if this person is still working for the company, then the company is equally foolish.

now see if he will answer why they pulled my post? not even the censored version is present.

this company cannot be trusted.

1. they did not acknowledge a critical bug
2. they removed my objective post from their user forum
3. they never responded to my request for a refund
4. they call their users childish names
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