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Dralter commented on 04 Aug 2010
Unfortunately it is difficult to get a refund from a company that does not respond to custumer service requests. They have an anonymous domain registration, registered overseas. They have no phone number, email or physical address. There is absolutely no way to contact these guys. You will not find this information on their other sites either VirtualLab Data Recovery or Total Recall. They have positioned themselves so they can rip you off real easy and get away with it.
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Dralter commented on 23 Jul 2010
Top 10 Reasons not to buy Boomerang Data Recover

1. Poor or no customer service
2. You can only contact them via their support ticket system
3. No address listed
4. No phone number listed
5. No email listed
6. Number listed on your credit card statement no longer in service
7. Contact emails Sales, Customer Support, Adam Yates (founder) are bounced
8. Too expensive
9. Support forum has been closed
10. If you complain they may post your name on Cheats-and-Liars.com!

Brought to you by http://www.boomerangdatarecoverysucks.blogspot.com
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Dralter commented on 23 Jul 2010
A guide to avoiding your customers based on Boomerang Data Recoveries Site
Based on an analysis of the Boomerang Data Recovery site at http://www.boomdrs.com, here are the best ways to avoid having your customers contact you.

1. No phone number in header
2. No contact primary menu item
3. No invitational text to contact you
4. No "Contact" call to action
5. No phone on contact page
6. No email address on contact page
7. No contact link in the footer
8. No contact link on site map
9. No use of the word "contact" in text on site, ok they do have "Contact our team" which links to a webform
10. No contact page at all!

Bonus Tip - Register your domain name anonymously
If you really are trying to hide, then by all means, don't be an idiot; spring for the extra few dollars to register your domain name anonymously.

From the blog http://boomerangdatarecoverysucks.blogspot.com
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dralter commented on 11 Mar 2009
A good overview of why Boomerang Data Recovery should be avoided at http://boomerangdatarecoverysucks.blogspot.com
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dralter reviewed on 25 Feb 2009
Like others here, my lifetime activation was banned by Digital Frontiers the company behind Boomerang Data Recovery. I have not used it for commercial use. I am not even sure the last time I used it. In the news section of the site Adam Yates the founder mentions the that if you are banned, just open up a support ticket at they will review your case. Well I sent in 3 help tickets, I have yet to receive a response.

I tried their support email and even Adam Yates email. They both bounced. So, at this point there is no way to contact except with their web form. It also appears that have taken steps to make sure you can not find any contact information on them.

I have started a a site http://boomerangdatarecoverysucks.blogspot.com, the purpose is to get message out about this companies poor customer service. An informed consumer can then make an intelligent choice.

If I can find the time I will also attempt to bring them to small claims court. This all depends on if I can get there contact information using a subpoena.
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