Atlasslipped
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burypromote
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atlasslipped reviewed on 18 Jul 2008
I really want to love this software, as it seems to be a great answer for those with needs to complex for the likes of ConstantContact.

First, the Good:

List management is great and fairly seamless. It's a bit scary that your auto-management only syncs when your computer is online, but it's not a big deal. Works well.

The eThree mailing service is generally very good during the free trial, but after that, it's a bit pricey. May be worth it given lightning speed and good deliverability.

The ablity to turn a webpage into an email by just dropping in the link is brilliant. I've seen other implementations of this that continually failed or didn't get it quite right. In this one, what you see in Safari is *exactly* what you get.

The Bad:

Don't use this if email is time-sensitive or mission-critical for your business. Once, eThree mailing service was down without notice. And the response was a pretty weak "oops." Cold comfort when you have a weekly email newsletter with revenue attached.

And the program is buggy. After a couple updates, we got an error warning every time we booted up, but without apparent problems. Always clicked to send info to publisher.

But in two different cases, about a month apart, after taking an upgrade, the program would endlessly cycle and crash on boot. And guess what -- That means you can't even get your data out.

Customer service always has the same pattern: Quick response asking for the logfile followed by radio silence of 24-48 hours. Meanwhile, you're stuck.

On the most recent, we were enterprising enough to dig through Time Machine for an old version which we finally got working.

A shame. It's a program with great potential, but its flakiness makes it a no-go.
[Version 2.1.3]



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