Arthur Bruce
Downloads: 2
Posts: 2
Smile Score: 0
About Me
I am a Free member

Visit Stats
Last Visit: Yesterday
Member Since: 16 Jul 2013
Profile Views: 30

Arthur Bruce's Posts
Average Rating from Arthur:

sort: smiles | time
abruceuscedu4815 commented on 07 Jan 2014
I purchased this product yesterday and followed the poor link to their website. After entering my address information, which it didn't say was required, it told me I had timed-out and didn't allow me to download the product.

I sent an email by clicking the link to nearly 24 hours ago and have received no response.

A couple of hours later, I opened a discussion on their message board (where they promise a rapid response) describing my problem, and have yet to receive a response.

I downloaded the temporary app and used the login and password they supplied me, but they informed me that I didn't buy the app.

Needless to say, I am underwhelmed by their customer service.

If I could give them a negative rating at this point I would, but since I have to give them something, I'll give them half a star.
[Version 2.0.3]

1 Reply

abruceuscedu4815 replied on 08 Jan 2014
I got an email from David Schiefer of Write It Studios Support yesterday. He said to bring up the app I downloaded here and go to Register on the menu and enter my email and the password that I received from them when I purchased the application.

This time it registered the app instead of saying that I hadn't purchased it, so I'm working now.

The email also stated that I didn't have to enter any address information, but until I entered address information on the original web page on their site, no button pushes did anything. After I entered the address information I got error messages, frustrating, but some feedback at least.
There are currently no troubleshooting comments by this member.

Displaying 1-1 of 1
Please login or create a new
MacUpdate Member account
to use this feature

- -