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a1exey1azar commented on 30 Oct 2012
My convo with Nuanse of October 30th, 2012

Please wait while we find an agent to assist you...
Hello, welcome to Nuance Chat. Please briefly describe your goal or question and I will connect you with the best resource to
meet your objectives.
Thomas Green: Hi, how may I help you today?
Customer: Does Dictate 3 for Mac support Retina display rendering?
Customer: Thomas?
Thomas Green: To clarify with you. What type if environment were you looking to use your Mac in?
Thomas Green: of*
Customer: Thomas, you realize that your question has nothing to do with an answer I need.
Customer: I am a student who has two licenses of Dictate 1.5 and 2 versions and now I just would like to know if the 3rd
version of this software would support Retina Display of Apple macs. That it.
Thomas Green: I understand you have questions about our products however I am trying to determinate if this is for home use,
for a network that has a server on or for medical use office.
Thomas Green: Thank-you for your question and clarifying
Let me get a product specialist to join our chat, they can answer detailed questions about our products. Would this be helpful?
Customer: Home user
Customer: Apple Mac OS 10.8.2
Customer: Retina Display
Thomas Green: OK, I will invite the product specialist into our chat, it may take a few minutes for them to join us and review
our conversation. I may have to drop out of the chat to assist other customers, so please keep the chat window open to
maintain your priority sequence.
While we are waiting for the specialist, could you please provide your name and phone number? It will not be retained by our
system and will only be used to call you if necessary to resolve your request.
Thomas Green has left the session.
Please wait while we find an agent from the Nuance - Sales Dept Proactive department to assist you.
Hi, My name is Kavita Wadhwa. Please give me one moment while I review the information you have already entered into the
Customer: THNX
Kavita Wadhwa: Could you please explain a bit on Retina Display>
Kavita Wadhwa: The program we have for Mac is Speech Recognition...Speech to Text.
Customer: http://www.apple.com/macbook-pro/specs-retina/
Kavita Wadhwa: One moment please
Kavita Wadhwa: Retina Display is a brand name used by Apple for liquid crystal displays which they claim to have a high
enough pixel density that the human eye is unable to notice pixelation at a typical viewing distance...
Kavita Wadhwa: It is Apple technology.
Customer: Thank you for clarification. I was aware of it.
Kavita Wadhwa: This is nothing to do with the software we have..Thus
Customer: PLEASE, let me know if your SUPER software Dictate 3 for Mac support this kind of technology.
Kavita Wadhwa: May I know what are you hoping to accomplish from the technology
Kavita Wadhwa: And yes. it does work with macbook pro with Retina display technology.
Customer: Kavita, please just answer my question.
Kavita Wadhwa: As I stated above.
Kavita Wadhwa: What are you hoping to accomplish from the software..( Dragon Dictate)?
Customer: Say words and watch them appear on my mac
Kavita Wadhwa: Okay, Would it for dictations only or you want to control applications by voice as well?
Customer: Does Dictate 3 for Mac support Retina display rendering?
Kavita Wadhwa: Nuance has a few different products that could work for you. I'd like to take a few minutes to do a quick
assessment of your situation so that I can recommend the one that would be the best fit.
Most of our customers find this easier to do over the phone - may I give you a call?
Customer: Does Dictate 3 for Mac support Retina display rendering? Simple question that requires and answer of YES or NO
Kavita Wadhwa: Please speak to Technical Support in this regard as I do not have the answer.
Kavita Wadhwa: 1 800 654 1187
Kavita Wadhwa: Thanks
[Version 3.0]


a1exey1azar reviewed on 30 Aug 2012

if you have fusion, buy it for 29.99
[Version 8.0]

1 Reply


a1exey1azar replied on 30 Aug 2012

form for free upgrade
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