Trevor Pressman
Downloads: 0
Posts: 1
Smile Score: 0
About Me
I am a Free member


Visit Stats
Last Visit: 4 years ago
Member Since: 15 Jul 2010
Profile Views: 458

Trevor Pressman's Posts
Average Rating from Trevor:

sort: smiles | time
There are currently no reviews or comments by this member.

burypromote
Trevor Pressman had trouble on 15 Jul 2010
BEWARE!

iDrive is incompatible with OS X package files as well as legacy Mac OS files that contain resource forks.

A common file that you would want to backup: QUICKEN DATA
After recovering your Quicken Mac 2007 data file, you will quickly realize that the package file has become a folder and the contents of the package file (now a folder) are all corrupt and unrecoverable!

Mozy, as slow and unreliable as it is, at least doesn't corrupt the contents of the package file - but it does change the package file into a folder. You have to use a utility like FileMatey (Google it) it convert the recovered folder back into a package, and then it works. With iDrive, this is NOT the case.

I don't want to SPAM too much in this comment, but I want to post my iDrive tech support transcript to show that they confirm the issue, so here it is (sorry it's long):


Chat Transcript

Visitor: Trevor
Operator: Technical Support
Company: dx_tests
Started: 15 Jul 2010 11:13:45
Finished: 15 Jul 2010 11:57:26

Trevor:
I'm attempting to recover a backed up Quicken file for Mac and it appears that iDrive has corrupted all of my backed up Quicken files...

Call accepted by operator Technical Support. Currently in room: Technical Support.

Technical Support:
Hello Trevor, you are chatting with Karthik.
Technical Support:
How are you today?
Trevor:
ok
Trevor:
are you familiar with Mac OS X files?
Trevor:
specifically a Mac OS X package file?
Technical Support:
Yes. Let me see what I can do Trevor.

Could you please let me know if you are receiving any errors?
Trevor:
no errors. The file/package is being backed up by iDrive on an automated schedule. When I recover the file/package, it is recovered as a FOLDER instead of a package file and the contents are corrupt. The backup is useless... your FAQ states that customers should ZIP the pagage files before backup - this defeats the automated purpose of iDrive
Trevor:
Any way I can get the package file restored?
Technical Support:
Trevor, let me check this issue from our end and will let you know what could be done.
Technical Support:
Please give me few minutes.
Trevor:
here is a link to your FAQ - http://www.idrive.com/online-backup-mac-faq.htm#12sub
Technical Support:
Trevor, could you please let me know if this package file in your account is being displayed as a folder or not?
Trevor:
its being displayed as a folder in iDrive.
Trevor:
and it is also a folder when recovered from iDrive back to my Mac
Trevor:
it is a package file originally on the Mac
Trevor:
I'm reading the FAQ - it states that iDrive doesn't backup files with resource forks and it also states that it may fail with package files...
Trevor:
Bottom line, iDrive is NOT compatible with Mac OS X. You should not be selling it to Mac users because you are giving them a false sense of security.
Technical Support:
Trevor, IDrive for Mac application is compatible with Mac OS X. We have tested this and there are many customers using without issues.

Currently, could you please send us the log files from the application? Use the Send Error Report feature. You can find the Send Error Report feature when you right click on the IDrive Tray Icon and then click Send Error Report. Alternatively, you can find it under the Help menu, after you login into IDrive application.
Trevor:
there are no error reports. I don't feel that you are completely understanding what I am talking about.
Trevor:
the customers that are using it are unaware that they have been mislead. they are "using it without issues" because they don't know that they are losing data
Trevor:
where do you want me to send the error report?
Trevor:
what is the trouble ticket number?
Technical Support:
Trevor, the error report is a consolidated log that lets us know if there are any issues with the functionality of the application. This helps us in determining the issue effectively.

Trevor, ignore the ticket# field for now. Fill in your details and submit.
Technical Support:
Trevor, we have not had any such reports. We have many customers who are backing up packages without issues. They are able to restore them as well. In this case we need to analyze what could have happened.
Trevor:
report sent successfully
Technical Support:
Ok. Let me check. Please give me 2 minutes.
Trevor:
how can you say this when it is listed in your FAQ?
Trevor:
you're lying to me!?
Trevor:
The IDrive for Mac application has not backed up some files inside the bundle / file package. Why?
This could be because the files are Mac OS X files or hidden or the file names contain special characters. We recommend that you compress (zip) the entire bundle / file package and try backup.
Trevor:
Does IDrive for Mac backup files that contain extended attribute i.e. resource fork data?
No. IDrive for Mac does not backup files that contain extended attributes i.e. resource fork data.
Trevor:
these two FAQ items make iDrive incompatible with Mac OS X.
Technical Support:
Trevor, could you please let us know the name of this package file?
Trevor:
Main Accounts
Trevor:
located in users/trevor/documents/quicken data/main accounts
Trevor:
main accounts is the package file
Trevor:
FYI the files inside of the package file are also being corrupted - most likely because they contain resource fork information.
Technical Support:
Trevor, we need to consult our development team on this. We will get back to you via email with an update at the earliest.
Trevor:
I have done some research and found more info... I am working on a quick solution
Trevor:
Apparently there is a "bundle bit" that can be toggled for a folder to make it a package. If this bundle bit is missing, the package shows as a folder instead of a folder
Trevor:
Mozy apparently has the same issue as iDrive for the Quicken data file when recovered
Trevor:
by toggling the bundle bit for the folder, it becomes a package (with Mozy's recovered file/package)
Trevor:
I am currently testing to see if this works for the file recovered from iDrive
Trevor:
i need 2 more minutes... almost there
Technical Support:
Ok Trevor. We thank you for the information. I will forward this to our development team for further analysis.
Trevor:
unfortunately, when toggling the iDrive recovered file/folder bundle bit, the contents are so corrupted that the file is unreadable by Quicken.
Trevor:
Will I hear back from iDrive regarding this issue?
Technical Support:
Yes Trevor. We will get back to you via email (rovertpressman@gmail.com).
Technical Support:
Is there anything else with IDrive I may assist you at the moment?
Trevor:
aliases have become corrupt, and more files become corrupt within the package...
Trevor:
I cannot see how iDrive can be considered compatible. Of all things for it to fail on, personal financial data is one of the worst!
Trevor:
You should test this on the OS X iphoto photo library as well - it is a package and is more than likely corrupt and unrecoverable when backed up with iDrive.
Trevor:
I have to switch back to Mozy now. Hope to see this major bug fixed in a future release.
Technical Support:
Trevor, we will analyze this further and determine the cause to fix it. We will get back to you with an update on this at the earliest.
Trevor:
thanks
Technical Support:
You are welcome Trevor.
[Version 1.4.1]



Displaying 1-1 of 1
Please login or create a new
MacUpdate Member account
to use this feature


- -