Stephen Williams
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StevenW reviewed on 27 Sep 2009
I have been trying to use SOHO Notes 8 since its release a few days ago (22 September at 10pm ... who ever heard of a release so late in the day?). I say trying because it seems like there are so many bugs that every time I try to do something I hit upon another problem. I really want to like this software, I really do. It has a great user interface, a big feature set, seems to be updated more often than Yojimbo and the appeal of syncing my notes with an iPhone version was compelling.

So far (4 days in) I have reported 6 bugs and, quite frankly, have now given up telling anyone at Chronos about new things that I am discovering. Its all so tedious. Maybe I should have not bought the program the day it came out, instead waiting for it to be thoroughly bug-tested. But you would have thought the program would have gone through enough alpha/beta testing before it got to being released as a commercial program with so many problems.

IU'd really like my money back, to be honest, as I think the program right now is unusable or, at the very least, frustrating and untrustworthy. I don't want to put all my info into it and find it crashes whenever it feels like it. Yojimbo, whatever else you might criticize it for (painfully slow development cycle, age-old feature set, support / developer attitude that really puts you off), well at least it worked and seldom crashed.

The trouble is, Chronos' "buyer protection" (as they call it) amounts to you having a 30-day period in which to trial the program for free before deciding whether to part with your hard-earned cash or not. Once you've made up your mind and paid your cash there's no going back, bus or no bugs. Seems it a bit harsh under normal circumstances. I know of other software houses that are much more generous.

In the case of version 8, however, there was a special offer to potential customers like me who were thinking of buying version 8 a few days ago. You could pre-order at a discount (but not download until the launch day). All well and good. But that's where the Chronos Buyer Protection fails: you have to part with your cash BEFORE you can try the program. And if, after parting with your money you find it is riddled with bugs, can you now get your money back? We'll see. I've reported a number of bugs to the company this weekend (no reply yet - but it is the weekend and we all need time off after a big product launch, don't we?).
[Version 8.01]

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