Susan Spencer
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burypromote
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S. Spencer had trouble on 28 Nov 2007
PROBLEM: InDesign and other aps aren't seeing fonts when the are activated until I reboot system.
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I recently upgraded to Font Agent Pro 3.3 from 2.something I think. I am running OSX 10.4.8 and InDesign CS2. Everything was OK prior to the upgrade. My reason for upgrading was a minor problem installing new fonts that the upgrade appears to have solved.

BUT now much bigger problem. When I activate a font that is inactive either via auto-enabling by Indesign or if I activate it manually, my applications can't see the font (it's not in the appllications list of fonts). I can only get InDesign or Illustrator or Photoshop to "SEE" the font by rebooting my whole system. Obviously not a good longterm solution. I wrote Font Agent Pro a week ago but no response other than the automated "we got your message" one.

HELP. Anyone else with this problem?? I've googled and searched and cant find anything.
[Version 3.3.2]


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burypromote

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S. Spencer replied on 28 Nov 2007
Yes. I sent in a request for assitance a week ago and no response from them as of yet. Was hoping someone here might have encountered a similar problem or there is something obvious that I have set up wrong.
burypromote

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S. Spencer replied on 20 Feb 2008
Just wanted to say thanks for the reply. I kind of gave up on FontAgent Pro. The company never responded to my email or phone requests for help. I couldn't figure out why it wouldn't work.

I went with Linotype's FontExplorer. I like it alot. I still have a few funky things going on (for example, I have a couple of fonts that even when it is activated in FE and I know the fonts are in the database, my Adobe apps don't see it--so far, my solution has been to find another font ;-) FE is not perfect, but I think it's more stable than FAPro and Linotype responded via email when I had a question.

Best regards, Susan
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