Robert Vaessen
Downloads: 0
Posts: 5
Smile Score: +7
About Me
I am a Free member
Gender: Male
See my bio at "Rob's World!"

Visit Stats
Last Visit: 56 days ago
Member Since: 11 May 2008
Profile Views: 601

Robert Vaessen's Posts
Average Rating from Robert:

sort: smiles | time

Robert-Vaessen reviewed on 03 Aug 2013
I am joining the 'Never again' camp with this company. I am another user who has purchased this companies apps (Data Guadian and MacCleanse) through a 'MacUpdate' promotional bundle. When they updated the apps my copies indicated that I needed to purchase a new copy of the app (a couple of months after my initial purchase).

I tried contacting the developer. I did not use aggressive, confrontational, rude or otherwise abusive language. I have received no responses to my email messages.

It's one thing to make a policy decision, and not provide support, but this company goes the extra step (in my case) of not responding at all. They haven't answered any of the email I've sent. They won't even respond with an email message indicating their 'policy' with regard to support for a MacUpdate bundled product.

They entered into a bundled app promotional deal with MacUpdate, not with me. If they have a dispute with MacUpdate, why should that dispute extend to me, the end user?

This type of treatment (on the part of the developer) does one thing and one thing only - It guarantees that I (the customer) no longer trust this company. I won't be buying any more of their products, and I will recommend that friends, colleagues and family not purchase their products.

In an 'App Store' universe of plentiful applications and $1 price tags, the one true product that stands out is 'Customer Support'. If this company continues to botch this crucial ingredient, they won't last much longer.
[Version 3.0.8]

Robert-Vaessen commented on 02 Jun 2012
Today is the 2nd of June, 2012 -
The Mac OS binary distribution of ImageMagick seems to be stuck on release 11.3.0 (tar package contains version 6.7.5 from back in Feb of 2012). MacUpdate is displaying/linking to a 'Version 6.7.7', but the download contains version 6.7.5.

I contacted the 'Wizards' at If they provide a link to a more recent release, I'll post it here.
[Version 6.7.7]


Robert-Vaessen reviewed on 25 Feb 2012
I obtained 'Hear' for Mac when I purchased a Mac bundle. Unfortunately since using it I have noticed that the application of effects/audio changes is inconsistent. I often have to select an effect multiple times in order to have the effect applied.

Unfortunately, that's not the worst problem. I've also found that my audio drops out completely when using the application. At irregular intervals (on average 2-3 times in an hour period of continuous audio output) the audio simply stops working. In order to reenable audio functionality, I have to select/deselect the 'Mute' function on the Hear interface.

I'm using Hear with my Early 2009 Mac Pro (64 bit 8-core machine with two 2.26GHz Quad-Core Intel Xeon 5500 series (Nehalem) processors) running Mac OS 10.7.3. The speakers are an audio-output connected Bose Companion 3 - Series II mulimedia speaker system.

No - I'm not going to bother contacting their customer support. I've read the reviews/other comments and I'm not interested in troubleshooting their product for them.

Updates haven't been coming at a regular interval, so I can't imagine there would be much response in the way of a fix.

Thankfully, MacUpdate's 'Bundles' are affordable enough that I can afford to simply 'uninstall' this stinker, and call it a day.
[Version 1.1.1]

Robert-Vaessen commented on 28 Oct 2010
I do enjoy MacFamilyTree - It's the best I've found (used three different genealogy products) for Mac users who wish to document, research and publish family genealogy information...

Ever since Synium launched version 6.0 of MacFamilyTree, they've advertised/proclaimed the ability to "Use New (currently in beta phase) for research, no subscription fees!"

To date (see latest MacUpdate email alert for MacFamilyTree) that capability is still promoted... However, despite my continued attempts to log in to the website (by direct navigation (at the website), or through the MacFamilyTree integrated capability (see the FamilySearch option, under 'Edit' tab)), I have never been able to log in.

No matter how many times I attempt to log in (after registering, updating/resetting my password, checking my username, etc), the website never lets me in. Initially, I receive the error "The user name or password was incorrect." I receive this error even when I know (with 100% certainty) I have entered the correct credentials. After 'resetting' my password, I am able to log in, but the following message is displayed

"Your account is not ready for

Members of The Church of Jesus Christ of Latter-day Saints. You will be informed by your priesthood leaders when your area can use the system. Members should use their LDS Account.

Volunteers who previously used
Click here to combine your previous and new accounts.

General public. Look for a future announcement when you will have access to"

According to the Synium Software website: "Please be aware that New FamilySearch is currently in closed beta phase. During this phase, go to to sign up to the waiting list for immediate access. New FamilySearch is expected to be widely available to the general public by the end of 2010."

I continue to wait, but every time there's an update message from, it touts the ability to "Use New (currently in the beta phase) for research, no subscription fees!"

Could MacUpdate please remove this phrase from the email they send? I find it disingenuous to continue promoting this 'Feature' when it is clearly unavailable. Synium should remove all mention of 'FamilySearch' capabilities or integration, until it is 'ACTUALLY AVAILABLE!'
[Version 6.0.8]

There are currently no troubleshooting comments by this member.

Displaying 1-4 of 4
Please login or create a new
MacUpdate Member account
to use this feature

- -