Richard Fowlkes
Downloads: 23
Posts: 3
Smile Score: +6
About Me
I am a MacUpdate Desktop user
Gender: Male


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Member Since: 20 Nov 2012
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Richard Fowlkes's Posts
Average Rating from Richard Fowlkes:
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burypromote
+2
Richard Fowlkes commented on 01 Aug 2013
This is not a free app.
[Version 1.8.3]



burypromote
+1

Richard Fowlkes reviewed on 26 Jun 2013
I've used this program for many, many years and I find it to be a great program. It does all I need. Yes, we did go through that terrible period where they failed to update the program to allow it to work with what was the current Mac OS, but we're past that now. I'm not sure why the MacUpdate review won't let me rate it higher than what is shown here.
[Version 16.1.4]



burypromote
+3

Richard Fowlkes reviewed on 05 Dec 2011
Half price doesn't matter if you can't get help when you need it. Todo was fine when it worked, just pray you don't need help from customer support. I have Todo for the iPod Touch, for the Mac and for the iPad. I sync Todo with Dropbox, which is a rock solid app. They worked fine for about 3 months. First problem was when Todo came out with version 1.4, which did not work. No problem I used Time Machine to get the previous version until they put out 1.4.1. But when version 1.4.1 did come out Todo on my Mac Pro and MacBook Pro did not sync properly. Many Todos were only visible in the "All" view. I tried drop and dragging items to proper places but then began to get error messages. So early last Tuesday (11/29) I emailed Todo with a Diagnostic Report from the laptop running OS X 10.7.2 asking for help. Later in the day I sent the second communication from a desktop computer running 10.6.8. Both computers exhibited the same issue and the issue started after updating Todo to version 1.4.1.

It was more than 48 hours before a person responded to the first report. No one has ever contacted me on the second cry for help. Before anyone responded to me I got a generic email from Appigo asking me to write a positive review on Todo. What? I'm asking for help from Appigo, getting no response and you want a positive review?

When I finally did get a response it was poorly written and provided no useful information. It was as if the person did not bother to read either of my emails or the Diagnostic Reports. He wrote, "Dropbox lunched an update and now Todo does not sync to it. They seems to have change the database location." "Dropbox lunched". Really? Was it a buffet or did they serve the food at the table? "They seems to have change the..." Really?

More to the point, I was being told, I think, Dropbox had been updated and the database was in a different location. Dropbox has proven to be solid as a rock and the problem started after an update to Todo. I didn't say Todo was unable to sync, I said the data was not where it was suppose to be and I getting error messages. I wrote back right away, including a screen shot showing that the Todo folder was in Dropbox and that Dropbox was where it has always been. I also noted I have another App that uses Dropbox and it continues to work fine. The problem did not start with any update to Dropbox, it started with an update to Todo. And it happened on two computers. Of course I did not get a response that day. I sent another email the following day, Friday morning but still no second response. Is a person to expect one communication every 48 hours or more? At this rate it could take a month or more to resolve the issue and in the meantime I am afraid to use the App. Good Apps are important but customer support is just about as important no matter how cheap the App.
[Version 1.4.1]



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