Jack Hornerlondon
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Posts: 3
Smile Score: +7
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Member Since: 30 Jul 2007
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Jack Hornerlondon's Posts
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burypromote
+1

Mrjackster reviewed on 26 Mar 2012
The developers have the customer service abilities of a slug. You can see below from the other comments that there are a LOT of people who've had the same issues. They are arrogant and unhelpful. In an email dialogue with someone from there about an upgrade issue, they ended up having a go at me!

Total idiots. Avoid at all cost.

This product used to be great (SecretBook) and they've made it progressively worse and worse, and now discontinued it. Fools.
[Version 2.2.3]



burypromote
+6
Mrjackster commented on 22 Jan 2010
I bought the original app (SecretBook) which was simple and effective. The new developers who purchased SecretBook have been little more than rude and unhelpful when asked perfectly reasonable questions. They don't understand customer service at a a basic level - and really should get some help.

The app is buggy when using imported Secretbook databases - despite not being told this until a couple of months of use - and then they told me 'fixing this is not high on our priority list'.

I asked for a refund as it doesn't work - they told me they don't offer refunds.

Hopeless. I'm off to 1Password or another similar product where hopefully the developers are not so ridiculous.
[Version 2.0.3]



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