Mark Elliot
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MisterMarkE commented on 19 Sep 2008
Let this be a lesson to would-be VueScan buyers.

I purchased Vuescan standard edition in 2007 ($40) and upgraded within the year allowed. But the update caused Vuescan to behave unpredictably and often crash my Mac running OS X / 10.4.11. After struggling (and numerous hours invested) I finally sent a detailed description of the problem to Hamrick, as he asked. Without diagnosing the problem, Hamrick suggested I download the latest version - 8.4.85.

Problem solved; works fine again. But now Hamrick is charging me ANOTHER $40, refusing to allow me to use the remedy version without the watermark on every scan in the trial version.

I've already paid $40 once, and won't pay it again. I first asked to go back to the earliest version that I downloaded and forget about the upgrade. Nothing doing, he said - archived older versions would take "hundreds of megabytes" he said. AND HE'S THE DEVELOPER!

So Hamrick wants another $40 to upgrade to the professional version.

Let this be a lesson: When you deal with an individual developer as opposed to a corporation (such as LaserSoft and it's Silverfast scanning software), they are free to dismiss your claims and turn their back. For my $40 invested in VueScan I can only use the trial version now.

Buyer beware. Try Silverfast.
[Version 8.4.88]



burypromote
MisterMarkE had trouble on 09 Oct 2008
Anyone else experiencing repeated Safari crashes when loading PDFs? After the security update 2008-006 was installed on my G5 running OS X 10.4.11 with Safari 3.1.2, some embedded PDFs (viewed by clicking the link in Safari) cause the app to hang - the result of a kernel panic that requires a force quit. This is signaled by a grey screen and a spinning beachball.

The problem arises very frequently and is easily reproducible. Downloaded PDFs cause no problems. And if I command+click the link to open the PDF in a tab, and then wait for it to load in the background, I can then view it in Safari. And more, if I view it in the tab, and then go back to the other tab and click directly on the same link to view it, it will then load. If I click on a PDF link on the same site, though, it will likely hang.

It seems that clicking on a PDF in Safari that hasn't already loaded is what causes the hang. But because only some Safari-embedded PDFs cause the problem, I'm wondering if it's related to font handing, which is one of the supposed 15 issues that the update is meant to address. (I don't have the adobe plug-in, and prior to the update experienced zero problems with PDFs).

I have ruled out imputmanager conflicts and fixed permissions using Onyx and Disk Utility. My next step is to rebuild the font cache.
[Version 2008-007]



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