Lord-Lightning
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burypromote

Lord-Lightning reviewed on 05 Apr 2014
The iOS version of this app proved far too complex for my needs. I asked Apple for a refund under ACL 2010 for the iPad version but Apple would not authorise a refund - even under ACL 2010. This was not fit for my purposes or needs and it was purchased less than 24 hours previously because the advertising hyperbole made it seem ideal, however on coming to grips with it however, the advertising proved to be misleading for me and my needs. Apples's Report a problem function denied refund, BE WARNED! All is not as it seems with this company.
[Version 1.3.13]


2 Replies

burypromote

+111
Lord-Lightning replied on 05 Apr 2014
FYI - From 1 January 2011, the Trade Practices Act 1974 (TPA), a key feature of the Australian commercial law landscape, was replaced by the Competition and Consumer Act 2010 (CCA)
Here is the relevant bit re 'fit for purpose'

• goods will be of an acceptable quality (the goods must be fit for the purpose commonly acquired, acceptable in appearance and finish, free from defects, safe and durable) (section 54);
• goods will be fit for any purpose which is disclosed to the supplier or for which the supplier represents they are reasonably fit (section 55);
• goods supplied by description will correspond with their description (section 56);
• goods will correspond with any sample or demonstration model (section 57);
• the manufacturer will take reasonable action to ensure the reasonable availability of repair facilities and spare parts for a reasonable period after supply of goods (section 58) – this is a new guarantee; and
• goods will comply with any express warranties given in relation to them (section 59) – this is also a new guarantee.

There are a number of guarantees that apply in relation to services, one of which is new:
• services will be rendered with due care and skill (section 60);
• services, and any product resulting from the services, will be fit for a disclosed purpose and that any product resulting from the services, will be of such a nature, quality, state or condition, as to reasonably achieve any desired result which a consumer makes known to the supplier (section 61); and
• services will be provided within a reasonable time (section 62) – this is a new provision

A person cannot exclude any of the guarantees or the remedies provided for breach of them.
Part 5-4 of the ACL sets out the remedies available to consumers for a breach of the consumer guarantees. The ACL categorises failure to comply with consumer guarantees into those failures that are major, and those that are not.
For example, a major failure with goods occurs when:
• a reasonable consumer would not have bought the goods if they had known about the problem;
• the goods are significantly different from the description, sample or demonstration model shown to the consumer;
• the goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time;
• the goods are substantially unfit for a purpose that the consumer told the supplier about, and cannot easily be made fit within a reasonable time; or
• the goods are unsafe (section 260 of the ACL).
Where there is a major failure to comply with a consumer guarantee, a consumer can elect to reject the goods and obtain a refund or replacement or keep the goods and obtain compensation for the reduction in the value of the goods.

And the MAS troll, Albert, says to have a great day after he refuses to refund the purchase price.
burypromote

+111
Lord-Lightning replied on 05 Apr 2014
This is from Flexibits Customer Support -

Keep in mind that Apple has a no refund policy, so it's possible they will not refund you. Still, you purchased the app them, so you'll need to work with them.

Michael

So, Flexibits are completely aware of Apple’s No-Refund Policy and excercise zero interest in what Apple does with their products - Be Warned!

Last post on the matter. I do hope this experience of Flexibits actual Customer Service and Apple’s Cruel and thuggish MAS helps folks to be aware that if they buy from either then they are cut off automatically from any recourse to fair trading principles - even in the face of international consumer law.
burypromote
-1

Lord-Lightning reviewed on 02 Apr 2014
235 MB - and you still need an online account to give your deepest thoughts to the CIA! No, apart from the conspiracy theory, if the thing is this large - like everything MS does, why can't you use it to store everything on your computer, just like most featherweight note takers? I look at this and I think - grotesque. They write their code in long-hand with a 2B pencil.
[Version 15.0.2]


1 Reply

burypromote
-1

+111
Lord-Lightning replied on 02 Apr 2014
As others have pointed out - you MUST read the Terms of Agreement if you are thinking of using this.
burypromote

Lord-Lightning reviewed on 01 Apr 2014
This is getting better and better with every update. It has been completely reliable and entirely functional for me. I DID read the instructions though and I am guessing the odd dishing review has been authored by someone who hasn't. Picking up any app and going 'ready, fire, aim' will probably lead to rubbish results.
[Version 2.2.3]



burypromote
Lord-Lightning commented on 20 Mar 2014
Before you buy this crap app, go here and read the comments. Purchasing anything from Nuance is Pain, Pain, Pain - and it is verifiable.

https://www.macupdate.com/app/mac/27256/dragon-dictate

and

http://www.nytimes.com/2012/07/15/business/goldman-sachs-and-a-sale-gone-horribly-awry.html?pagewanted=all&_r=0
[Version 3.0.5]



burypromote
+1

Lord-Lightning reviewed on 16 Mar 2014
Be warned.
This is a load of old crock.
ANY other screen writing apps (such as Fade In) and most writing apps app (such as Scrivener) will do this stuff while standing on their heads and patting their tummies at the same time. This is one right royal rip-off.
[Version 1.0.5]



burypromote

Lord-Lightning reviewed on 15 Mar 2014
Still crashes Mail . This version has made no difference to Mail on Mavericks 10.9.2. Only way I can run mail it to ditch this plug-in. Remind me, Why did I pay for it?

If it does not work I can only give the stars ti deserves - from me = O.
[Version 1.7B73]



burypromote
+3

Lord-Lightning reviewed on 04 Mar 2014
What?

An application I just purchased recently and now I have to pay a shirtload of money just for an update. Actually, more than I paid for the app, brand new, only a couple of months ago.

If you are contemplating using this company for any apps just don't do it. They are EVIL.
[Version 4.0]



burypromote

Lord-Lightning reviewed on 15 Feb 2014
Kinda, sorta agree. But any developer who puts ads into thier apps to force you to buy an app free version simply has that app automatically deleted from my computer - don't care who, don't care how terrific the ad-free app is. In this case there are better note taking apps in any case.
[Version 2.4]


1 Reply

burypromote

+111
Lord-Lightning replied on 15 Feb 2014
AD-Free, of course.
burypromote

Lord-Lightning reviewed on 25 Jan 2014
It screwed up my iTunes Music Library - dumped covers that were accurate, invented covers where accurate ones existed and so on. A Total mess. I got back to the sad folks at Wondershare within in 12 hours of buying it to ask for a refund. Got this gibberish in reply.
For the mentioned situation, it mainly because the song may not be in the music library. We will contact GraceNote to check if there is anything else we can do for you. Currently, please edit the song information manually.

To make the inconvenience, if you want to exchange to other product,we will exchange it for you as well. Please refer to other products on our website: http://www.wondershare.com/#340

Please feel free to contact us if there is anything else we can do for you. We’ll be more than happy to help.

Have a nice day!

Best Regards

Harry
Support Team
Wondershare Software

By not refunding the purchase price they are in breach of Australian Consumer Law.

Australian Consumer Law (ACL 2010)
18 Misleading or deceptive conduct
(1) A person must not, in trade or commerce, engage in conduct that is misleading or deceptive or is likely to mislead or deceive.

20 Unconscionable conduct within the meaning of the unwritten law
(1) A person must not, in trade or commerce, engage in conduct that is unconscionable, within the meaning of the unwritten law from time to time.

This is why I now have a policy oF buying only from the App store - they give you a refund without question for such disappointment with an app.

This is an expensive app for what it does and you have a right to expect it to work according to the advertising on the site. It doesn't - so the advertising is misleading.

In other words, don't deal with these clowns. they set out to mislead and deceive and will not refund your purchase price if the app does not meet your needs as you have been lead to believe it will on their site.

You have been warned. they are crooks.
[Version 1.0.0]


1 Reply

burypromote
+1

+111
Lord-Lightning replied on 26 Jan 2014
Take it all back. Suddenly Wondershare decided to do the ethical thing and did. They have undertaken to refund the cost. So again, MacUpdate gets another big tick for letting customers relate their one-to-one experiences with apps they purchase. It lets an organisation know that they are exposed to the world when they sell apps and that they will not get too many chances to operate ethically and sell competent aaplications that do what they say they will do "on the box."
burypromote
+5
Lord-Lightning commented on 02 Nov 2013
Don't deal with these idiots unless there is absolutely no alternative. They send night trolls in to handle their emails and customer service. I am still waiting after a month to receive part of a DD package and every time I email them they reply with a night troll email. Night trolls specialise in turning serious matters into jelly to see if customers can nail it to a tree.
They pass the parcel - even though the transaction record give very clear contact details for concerns. Just do NOT deal with these morons. I'm now taking my DD issue to legal resolution. That'll cheer them up - they happen to be in direct breach of Australin Consumer Law. Let's see if shutting down their Australian operation will be handled by their Night Trolls. Should cost them a shirtload just to defend themselves against a black letter constitutional legal case.
[Version 3.0.4]


1 Reply

burypromote
+1

+111
Lord-Lightning replied on 19 Dec 2013
And an update... After promising the missing part of the package by personal email they still have not delivered it at the end of December... (two months after I paid for the product). As I said, incompetent, unreliable, zero customer respect and a bunch of night trolls. The product is fine - it's the morons running the business that unsettle me - and should throw doubt on dealing with them.
burypromote
Lord-Lightning had trouble on 12 Oct 2009
just use a Uk proxy.

http://proxy.org/proxies_sorted.shtml
[Version 1.16]



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