Clyde Lindsay
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burypromote
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Law Offices of Clyde Lindsay reviewed on 08 May 2012
I MUST APOLOGIZE PROFOUNDLY AND EAT A LARGE PORTION OF CROW. WITHOUT SALT.

Yesterday, I thought for much of the day that Pagico had not been responsive to my request. I spent the day in court and was late looking at the Email account they replied to. They responded by 8:40 Am to my request of 11pm the night before.

Today, Ryo got on my computer and solved my problem over a period of more than an hour. The problem was an old version of Pagico, one I did not even know I had on the computer, was interfering with the new download. He shared my screen and finally ran down the problem and left me with a well operating program, while I was flying off the handle and acting like a child.

It will be some weeks before I have evaluated the program fully. I intend to make it central to my office. I will post on that later. But for now, I cannot speak to highly of the dedication, patience and maturity Pagico has shown in resolving my issues, my self-created issues.

If the program is as good as the support, and it does seem a well conceived piece of work, I will be a customer for life.

Clyde Lindsay
[Version 5.3]



burypromote
-2
Law Offices of Clyde Lindsay commented on 07 May 2012
I just bought Pagico yesterday. Although I entered the license code and it was accepted, the program does not open.. I do ot even see the database I clicked to create.

I sent an email last night. by now I should have spoken to someone other than an automatic response email. The develoopers may be good at writing code. I have no way of knowing. They certainly seem to understand what a small businessman needs to operate efficiently. However, customer service and satisfaction are simply not something that matters to them.

I may well not hear from these guys until next Friday or next week. They will be busy writing the next version of the code. If they paid attention to customer service, they would have more sales and thus the money to hire someone, even part-time, to respond to customer issues.

If I have to wait for 24 hours and get no reply, which seems to be where this is heading, I will regretfully ask for my money back and whether or not I get it, I cannot use a product that does not even open a user interface. And I certainly cannot use a company that foolishly thinks sales are the result of superior software alone, customer be damned after the sale.

BUYS, TEACH SOMEONE AND THEN HIRE THEM TO WORK FOR YOU AS SUPPORT PART-TIME. EVEN 2 HOURS A DAY. IT WOULD DOUBLE YOUR SALES AND LOYALTY BECAUSE PEOPLE LIKE ME WOULD TELL THIER LISTSERVS ABOUT THIS PRODUCT AND HOW SATISFACTORY IT IS. INSTEAD, I AM MUCH MORE LIKELY TO TELL EVERYONE HOW UNRELIABLE THE PRODUCT IS AND HOW UTTERLY ABYSMAL THE SERVICE IS.

CLYDE LINDSAY, A VERY UNHAPPY CUSTOMER
[Version 5.3]


1 Reply

burypromote
+2

+4
Law Offices of Clyde Lindsay replied on 07 May 2012
LET ME APOLOGIZE FOR THE ABOVE INSOFAR AS IT TOUCHES ON THE RESPONSIVENESS OF THE TEAM. I ACTUALLY GOT A REPLY THIS MORNING, BUT I SPENT ALL DAY IN COURT AND JUST GOT AROUND TO THIS EMAIL ACCOUNT. PAINT ME WITH EGG ON MY FACE AND A SIGN SAYING DUMMY AROUND MY NECK

Now let's see if we can actually get this problem resolved.

Clyde

Law Offices of Clyde Lindsay rated on 29 Sep 2011
[Version 1.2]



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