Fred Maxwell
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Fmaxwell rated on 22 Dec 2011
[Version 4.1.0]



burypromote

Fmaxwell reviewed on 26 Jun 2011
I made the mistake of installing my registered copy of Clusters before I discovered what a shady company LateNiteSoft is.

I submitted a simple question using their tech support web form on June 17, 2011. On June 23, I sent a follow-up e-mail (through the online service they use for tech support tracking) requesting an answer. It is now June 26, 2011. I have received no answer of any kind. The tech support request still shows in their online "tracking" where it will apparently remain unanswered.

LateNiteSoft registered their domain using DomainsByProxy to hide their mailing address, phone number, and e-mail addresses. There are no e-mail addresses published for them on their web site, no phone numbers, and no physical address. Even their press releases only list the town (Torrelodones) in Spain where they are located, but no address, phone number, or e-mail address.

No legitimate company goes to this level of effort to hide from their customers.
[Version 1.3.3]


1 Reply

burypromote
+3

+35
Fmaxwell replied on 03 Jul 2011
It's now July 3rd and still no response from LateNiteSoft. The "case" still shows as open with no activity beyond my having asked the initial question.

This lack of support for a package that does data compression on live files? Inexcusable!
burypromote
+10

Fmaxwell reviewed on 27 Apr 2011
The most useful information on the NeoOffice web site since going commercial:

"To uninstall, just drag the NeoOffice application from the Finder into the Mac OS X trash can."

While I'm not going to analyze the legalities of "required donations," I find it deplorable when people take work that others intended to donate to a community, modify that work, and then sell it.

They demand you pay them $10 to download NeoOffice and then $100 to report a bug in an online forum! Hey, buddy, if your bug has cost me time, then you owe me, not vice-versa! If I wanted to pay for software and then pay for support, I could just buy Microsoft Office.
[Version 3.2]


2 Replies

burypromote
+2

+35
Fmaxwell replied on 28 Apr 2011
@D9: You wrote:

So you don't think "modify that work" is worth something...at the least $10?

As I wrote before: "I find it deplorable when people take work that others intended to donate to a community, modify that work, and then sell it." At the least, common decency would dictate that one seek the permission of the original authors prior to commercializing their work.
burypromote
+3

+35
Fmaxwell replied on 28 Apr 2011
The BSD license has long been understood to be one that allows and even proprietary, for-profit, use. The expectations of someone contributing to the MachBSD kernel would be far different than those of someone contributing to the GPL-licensed OpenOffice.org project, which was self-described as "The Free and Open Productivity Suite." That said, the kernel is hardly the OS.

Fmaxwell rated on 20 Feb 2011
[Version 1.2.2]



burypromote
+2
fmaxwell commented on 01 Jan 2009
Rather than using a standard SMTP protocol for sending, this application only works with gmail. If you do not have a gmail account, the app will not work for you.

The application asks for your gmail login and password. This is a tremendous security concern. Even if you use a firewall and limit the application's access to gmail, for all you know, it is logging on to gmail and sending your account login information to the author -- or sending him copies of e-mail from your gmail account.

Until/unless the author makes a version that works with standard mail servers (rather than proprietary gmail servers) I recommend that you pass on this one.
[Version 1.1b3]



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