Eveningclouds
Downloads: 80
Posts: 45
Smile Score: +42
About Me
I am a MacUpdate Desktop user


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Member Since: 30 May 2012
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Eveningclouds's Posts
Average Rating from Eveningclouds:
(11)

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burypromote

Eveningclouds reviewed on 08 Mar 2014
Very convenient and versatile. Nice design. But I get some very bizarre behaviors, like the clip contents being written over by some random clipboard content, while the visible content of the clip remains the same. My workaround is to 'edit' the clipping text by opening the clipping in the bin, copying it and then re-pasting it back into the bin. I'm sure this is not how it's supposed to work. And if it did work right, I'd def give it a higher rating.
[Version 5.1.1]



burypromote

Eveningclouds reviewed on 06 Mar 2014
Fantastic program. Responsive developer. Fair price with generous update policy. Super useful functions, with lots of functions I haven't even explored. Best surprise is I find it can completely block Apple's 'mark as read' function when a message is simply previewed. Files on send, with or without grouped messages. Extremely thoughtfully designed. Would not hesitate to recommend to anyone with more than one mailbox.
[Version 1.7B64]



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Eveningclouds reviewed on 20 Dec 2012
Oh, too bad for me. This new update requires 10.7 and up, and I'm one OS behind. Will update soon but for others fyi. I assume it is the same great app it was before so will definitely install and use.
[Version 1.5.7]


1 Reply

burypromote

+42
Eveningclouds replied on 23 Dec 2012
I can't speak for the developer, but the version that worked with my OS no longer works with Pandora at al, and the Pandora-OK version doesn't work with my OS. That is, the older version may work with your OS but it won't work with Pandora. There are other players available, like PandoraBoy, but Pianopub has always been my choice.
burypromote

Eveningclouds reviewed on 05 Oct 2012
Really one of the best add-ons I've come across. Lots of features but easy to use on first start-up. Nicely designed and integrated. Intelligent and anticipates, and usually correctly selects, the correct filing choices. Responsive developer. Fairly priced. Amply makes up for the serious filing and locating shortcomings in Apple Mail. 5 stars! (Am a refugee from dying Eudora. I tried Gyazmail, Postbox, Mailforge, and with Mailhub operating I'm content with Apple Mail.)
[Version 1.2B50]



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Eveningclouds commented on 20 Sep 2012
TruePreview 1.8a4 is now broken and disabled in the new Apple Lion update 10.7.5. Mail 5.3 disables TruePreview. Great little program and hope it comes back to Lion soon!
[Version 1.8a1]


1 Reply

burypromote

+42
Eveningclouds replied on 22 Sep 2012
Developer has just fixed this. Wonderful!
burypromote
+3
Eveningclouds commented on 07 Aug 2012
The philosophy of Nonsupport is spectacularly frustrating.

Their site says clearly: "If you are a legacy customer that is having a difficult time contacting support, please be sure to log into the support portal with the email address used to purchase Postbox. This is important."

Have done so. But now what? It sounds like if you login a support menu will appear, but I don't see anything different from when I wasn't logged in.

So, yes, I have a question NOT answered in your knowledge database. How and where do I ask it?

And why is it so difficult?
[Version 3.0.4]


9 Replies

burypromote

+42
Eveningclouds replied on 09 Aug 2012
How do I send you that info without making it public in this forum?
burypromote

+42
Eveningclouds replied on 10 Aug 2012
2 questions.
1. I ordered it through a promotional bundle, so I have a reference for that, as well as a 33-digit serial number. Nothing beginning with PB>
2. Even is I find it, where do I sent it to you. There is know 'technical support' mailing address.Have logged in numerous times to the site but still don't see any link to acdtually contact you except about REquest a New Feature etc.
In fact, if you send me your email I'll email you! How else are we supposed to do this exactly?
burypromote
+1

+42
Eveningclouds replied on 11 Aug 2012
Yes, I have those, but the question remains: to whom do I send this and how? Or do you want me to post in some public forum (hope not).
burypromote
+1

+42
Eveningclouds replied on 11 Aug 2012
Tha'ts fine. At this point you need to tell me how to submit these numbers. Or do you want me to put them here? Is there an email address?
burypromote

+42
Eveningclouds replied on 11 Aug 2012
5BWAGMP-KH5MERS-VYXY08
burypromote

+42
Eveningclouds replied on 11 Aug 2012
MacUpdate Promo Bundle 12/22/11
burypromote
+3

+42
Eveningclouds replied on 18 Aug 2012
Finally able to submit my question. Maybe Pb will answer, maybe they won't. Quite an astonishing process, evidenced by the lengthy dialogue dislplayed here, and that is just to get your foot in the door! In my case, it wasn't even a "problem" as a simple "question." Which a user forum no doubt wold have answered for me in 10 seconds. Instead, I've devoted much time just to figuring out how to contact these folks. Promising program no doubt, but what an attitude! Reminds me of my days dealing with the folks at Quark Inc.!
burypromote

+42
Eveningclouds replied on 22 Aug 2012
I was finally able to contact someone at PB about my issue: namely, is it possible to limit the size of messages that are downloaded when you check your mail? As a publisher we often get huge images, and I don't need to see them when I'm checking mail at home, but it is nice to know they've arrived at least. (A standard decades-old Eudora feature by the way)

This issue is not addressed in the FAQ or Knowledge database that users must rely on. I was finally able to crawl through the labyrinth and vault the hurdles and scale the walls that PB 'support' has placed between itself and its customers, only to find a very pleasant voice on the other end saying, "No, the software can't do that, but it's a good idea that we may implement in the future."

A reasonable reply, but hardly one worth a half hour of my time to get and certainly one that could have been provided in a basic support interactive forum or in the FAQ were that FAQ as fabulously comprehensive as PB claims it to be.

PB is taking the position that 95% of its users won't require support, and the 5% who do are ruinous to the bottom line. It's not a customer support policy any business would brag about, but it has some accounting merit perhaps.

So, this odyssey is at an end at least. Hope you all have better luck and faster answers! I'm probably headed back to Apple Mail. Now I'll never talk to an Apple person, but the support forum there is awesome and active.
burypromote
+4

+42
Eveningclouds replied on 22 Aug 2012
ok, my last word on the subject, as the principals have now staked out their turf. Your explanation of your new support policy seems to validate my claim that for you to do otherwise would injure (if not ruin?) your profitability. That is, you can't afford to sell the software at the price you charges AND support the larger customer base.

Fair enough. That is a strategy, and time will tell.

But, clearly, your knowledge base is not as extensive as you think it is (my asking whether a standard feature on many email clients is available in PB or not is really not unfair), nor are the options for seeking additional information readily accessible, forcing customers like me who might be more supportive to get slightly bent out of shape. (Even when I was able to login, I was surprised at the layers of questions I had to answer just to get through the door. It was not pleasant, but again, you designed to suit your needs.)

Anyway, it's been an interesting experience. I'm so desperate to find a decent Eudora substitute that I'll try just about anything. Postbox isn't bad, and it does some things a lot better than Eudora, but it's feature set is still way impoverished compared to ancient Eudora (and the same can be said for almost every other email client I've looked at).

Feel free to have the last word, as I'm done finally!
burypromote
+2

Eveningclouds reviewed on 30 Jul 2012
No forum, no support, no questions answered. Hard to give a solid recommendation to a company that wants to sell but takes little responsibility for or interest in the user experience. Caveat emptor.
[Version 3.0.4]


2 Replies

burypromote
+2

+42
Eveningclouds replied on 01 Aug 2012
Reply to Postbox. I don't think the Southwest analogy quite works. Southwest has dropped frills, but I don't think you're suggesting providing solutions to customers is frivolous and unnecessary.

You also assume that your software design is so nearly flawless and your knowledge base so comprehensive that everything is either obvious or discoverable. The corollary to that is that any question to which there is no apparent answer is not worth answering.

I do understand your position, but suggest that you at least set up a customer forum where those who need help can at least find it from those with experience, and not have to wait for an employee to contact him/her back. Plenty of other companies have user forums, and you don't even need to host it yourself, so it shouldn't consume that much time or staffpower. Of course you can't control the discussion, but you could participate, as you apparently do here.

Just a suggestion . . .
burypromote
+1

+42
Eveningclouds replied on 02 Aug 2012
I would not pay on a per-call basis, but I wouldn't object to paying a premium per year for tech support. I don't know if a $10 premium would generate enough income, but it's one model to consider if you're concerned about a free-wheeling forum filled with landmines. People who don't want or need help could pay the low price. A username password gateway would enable paid-up users to gain access. I'd consider $10 a reasonable amount of insurance, and you could also offer paid support subscribers additional options, add-ons etc.
burypromote
+3

Eveningclouds reviewed on 06 Nov 2011
11/6/11 4:26:07 PM com.apple.launchd[1] (com.zeobit.MacKeeper.plugin.AntiTheft.daemon) Throttling respawn: Will start in 10 seconds

I have completely removed MacKeeper from my system but continue to generate the above message. What has MacKeeper done to keep provoking this behavior? And how the heck do I wipe it entirely from my system with no legacy slowdowns or crap?
[Version 1.8.2]


4 Replies

burypromote

+42
Eveningclouds replied on 08 Nov 2011
Thanks. The uninstall directions really helped. I think I've beat the demon back for now. Should have called program MacFracker.
burypromote
+1

+42
Eveningclouds replied on 18 Nov 2011
What SanaPaul says is just not true in my experience of the 'unisntaller'. Having run it I continued to find system-level files AND ACTIVITY. I suppose their intent was to create an uninstaller that worked, but as evidenced by the program itself, clean execution does not appear to be in their skillset.
burypromote
+1

+42
Eveningclouds replied on 21 Nov 2011
And I keep finding more hidden files that this piece of crapware has scattered throughout the system. Console log shows it is continually taxing the system and producing errors. Whatever their software 'people' are telling us is simply not true. Are they lying or just incompetent? You be the judge, but do you really want software produced by these folks in either case?
burypromote

+42
Eveningclouds replied on 30 Jul 2012
Almost a year after I uninstalled this garbage from my computer I still find myself remembering how annoying and useless it was. I was a fool when I bought it. What's your excuse?
burypromote
+1

Eveningclouds reviewed on 14 Jul 2011
Huge memory hog. Just got the latest version and same problem. Consistently sucking up 33% of CPU acc. to Activity Monitor. There are other standalone Pandora players that are much leaner than this one, although this Pandora Man's feature set is pretty good.
[Version 1.0.20]



burypromote
Eveningclouds commented on 08 Jul 2011
Uh oh. Program had been working fine and now it will not login to Pandora. Seems to me this happened once before but was soon repaired. I reinstalled without success. Perhaps the developer can check in here and advise when it will be up again.
[Version 1.2]


1 Reply

burypromote
+1

+42
Eveningclouds replied on 08 Jul 2011
Now it's working again. So, as long as it's working, this is a terrific little program. I started using it because Pandora in a browser is a huge memory hog, and so was the player Pandora Man. But this takes very few CPU resources. Very few features, no bells or whistles, plain but functional interface.
burypromote
Eveningclouds had trouble on 05 Dec 2012
Have loved this product but today 'handshake' fails so cannot access Pandora playlist. Tried reinstalling but still broken.
[Version 1.5.5]



burypromote
Eveningclouds had trouble on 02 Sep 2012
Still trying to find a good replacement for Eudora. This one is promising.

1. Cannot import from Apple Mail. Import Mail is grayed out.

2. How do you tell gyazmail to NOT download large files? Looked in prfeerences, couldn't find it. Mail and Eudora and Thunderbird all had that feature.

3. How do you get Junk mail to filter automatically into Trash or a Junk folder? I tried setting up a rule but couldn't find anything that would recognize a tagged Junk message as junk so that it could be selectively filtered.

Thanks!
[Version 1.5.14]



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