Eric Tentori
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Member Since: 29 Sep 2009
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burypromote
E10tori commented on 29 Sep 2009
My experience with Data Recovery was a huge snort of fresh air, after what I experienced with Boomerang. I have tried multiple times to communicate with Boomerang. I paid my money, they took it and apparently have left the country. I have yet to receive any human feedback and this point would be amazed if someone actually tried to communicate with me. I purchased their product and it did not work. Never used the activation key. Was told I was not entitled to a refund (via an automated response). Never even had any benefit with their product. I was left feeling stupid and not having the educational background to navigate through their computer landscape. I was on the verge of sending my computer to a facility to accomplish the task of recovering my data. Then I discovered Data Rescue II. Data Rescue II and their company were perfect. I cannot begin to express my deep, heart felt gratitude for their product AND the general energy on their website. Two months ago I deleted some very precious video clips of my 1 year old girl, from my MacBook Pro. I have been incredibly bummed out since. I was recommended to use Boomerang Data Recovery. As mentioned, their product did not work, at all. But more than that, there was a complete lack of customer service. No where on their site is there any phone number. And, when a customer attempts to communicate, their system (Boomerang) is set up, apparently, to frustrate the individual until their customers give up and simply go away. Their company has all the signs of an entity going into the dark abyss where all companies that lack integrity go. The Data Rescue company on the other hand I believe is going in the a better direction. A direction in which it is acknowledged and appreciated that the customer is an important part of the business relationship equation. Eternal gratitude to Data Recovery for saving my data and for creating a quality company. And shame on Boomerang for their
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burypromote
E10tori commented on 29 Sep 2009
Boomerang/Digital Frontiers, lacks. I have yet to receive any human feedback from this company and at this point would be amazed if someone actually tried to communicate with me. I purchased their product and it did not work. Never used the activation key. Was told I was not entitled to a refund (via an automated response). Never even had any benefit with their product. I was left feeling stupid and not having the educational background to navigate through their computer landscape. I was on the verge of sending my computer to a facility to accomplish the task of recovering my data. Then I discovered Data Rescue II. Data Rescue II and their company were perfect. I cannot begin to express my deep, heart felt gratitude for their product AND the general energy on their website. Two months ago I deleted some very precious video clips of my 1 year old girl, from my MacBook Pro. I have been incredibly bummed out since. I was recommended to use Boomerang Data Recovery. As mentioned, their product did not work, at all. But more than that, there was a complete lack of customer service. No where on your site is there any phone number. And, when a customer attempts to communicate, your system (Boomerang) is set up, apparently, to frustrate the individual until their customers give up and simply go away. Their company has all the signs of an entity going into the dark abyss where all companies that lack integrity go. The Data Rescue company on the other hand I believe is going in a very different direction A direction in which it is acknowledged and appreciated that the customer is an important part of the business relationship equation. Eternal gratitude to Data Recovery for saving my data and for creating a quality company. And shame on Boomerang for their business practices.
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