Danielle Saudino
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Member Since: 03 Sep 2013
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burypromote
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DanielleS8398 reviewed on 03 Sep 2013
I don't know who the other reviewers are, but Disk Drill is a scam. It showed previews of my files as if they were recoverable, but then when I purchased the program it failed to recover them. I made several efforts at re-scanning to recover them, with no luck. Having wasted $89 I contacted customer service, and they said that if I could not replicate the issue I would not get a refund. When I explained that I had done several further scans (and the previews no longer showed) they said tough luck. I had better results with free trials of other recovery software - please look for alternatives and don't let these people scam you. DON'T TRUST THE PREVIEWS. I would hate for this to happen to someone else.
[Version 2.0.362]


2 Replies

burypromote
+1

+1
DanielleS8398 replied on 05 Sep 2013
You guys are missing the point... Why did the free app load my previews and then the full version not recover them? And far worse - why is their customer service policy no refunds no matter what? I realize not all file recovery solutions work, but I was able to recover some of these same files using free versions of other software. Disk Drill Pro was actually the least effective of the software I tried, and the free version gave very misleading results which caused me to choose it over other, better software. I am, also, concerned that they are writing reviews on their own products. The whole thing leaves me with a very bad taste in my mouth. If you guys think this program is so great, please buy my license key. I could not be happier to get rid of it.
burypromote
+1

+1
DanielleS8398 replied on 09 Sep 2013
You guys post so many comments on your own products, it really is obvious you write most of your own reviews. This is not true. You had no interest in solving my problem or creating a better product - only telling me I was wrong. You are unprofessional and rude to your customers. My experience purchasing from your company was a nightmare I would like to quickly forget, so I am going to unsubscribe from these updates. BUYERS BEWARE. I would strongly encourage other people having problems with Disk Drill customer service to put your experience out there, too, it is the only way these guys will learn that they can't keep taking advantage of people.
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