Calvin Revis
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Member Since: 12 Jan 2010
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Calivnrevis had trouble on 12 Jan 2010
I have not been able to get this software to run after I updated to snow leopard. I have contacted their support several times and have done everything they say to do, and still no luck. They keep asking me to send a "SF_Logfile" when there is no such file on my computer! They ignored the fact that I told them the software won't launch and thus I have no "SF_Logfile". I have paid a lot of money for their "AI Studio upgrade and It won't start and support won't answer emails after a certain point, they just send automated emails that don't do any good. Oh and their telephone support is only available 1 and half hours a day!

Support by Phone only between 3:00 p.m - 5:30 p.m. ET (Monday-Friday)
what is that all about???
[Version 6.6.1r4a]

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