Steven Martin
Downloads: 404
Posts: 4
Smile Score: +2
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Steven Martin's Posts
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burypromote
-4

Baianamisty reviewed on 20 Nov 2013
Bought MotionComposer 1.7 as part of bundle from StackSocial only to find that the software, once downloaded, will not open on Mac OS X 10.9 ... and there seems to be no way of contacting the developer for support. Indeed, when I try clicking on the app, I get a message saying "MotionComposer" can't be opened because it is from an unidentified developer. Will not be giving my money to either StackSocial or MotionComposer from here on, just posting this so others can try to avoid this scam. And for MacUpdate ... if I can't even open the program OR get support, I don't know why this even deserves the minimum .5 rating. I wish the option for less than 0 were available to indicate the waste of time and money.
[Version 1.7]



burypromote
-2

Baianamisty reviewed on 14 Feb 2011
Just wanted to give kudos to customer support (thanks Lex and Dave) for their quick and effective response to a problem I had with MacKeeper . I just wish other companies (TOAST) were as professional in their customer support.
[Version 1.0.2]



burypromote
+6
Baianamisty commented on 19 Sep 2009
Regarding the previous comments, 'updates' are also out of the question. So when you buy their software, be prepared to use it without any support or updates until you want to buy the next version at full price. I hope the justifiably dissatisfied customers' complaints spread enough to hurt these robber-barons in the wallet. Even if they have no sense of business obligation, I hope their sense of business survival might force them to actually start providing the service and support we were led to believe that we would receive. But then again, with the 'I want it all and I want it now' mentality of Wall Street still alive and well, I suspect the management of this company will ignore their customers until the red ink of their balance sheets eventually forces them to look for another scam.
[Version 10.0.2]



burypromote
+2

Baianamisty reviewed on 19 Sep 2009
Toast is fast at copying DVDs and backing up data, but over the years, I have had to pay in full, several times, for the software (thanks to my college's supplies budget). Once this company gets your money, any advertised support or upgrade paths are fictitious. For example, the user 'sign in' button on their website does not link to anything. And all previous mail from the company thanking you for your money, etc. is sent by automated e-mail and therefore will not accept e-mail replies from customers. In other words, once they have your money, you have no e-mail access to their company, representatives, web site ... no nothing. And I'll be damned if I am going to shell out money for a long distance call from Japan.

For all subcategories of this rating scheme, I will have to give it a maximum of 1 star, simply because any feature, ease of use, or stability ... given the number of years and bogus 'upgrades' I have paid for ... are a mute point when you do, eventually, have to upgrade.

All in all, it is a decent bit of software programming that is in the hands of unscrupulous leeches, although the personnel may well be one and the same.
[Version 10.0.2]



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