Adam Scinto
Downloads: 1
Posts: 3
Smile Score: +4
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Member Since: 12 Sep 2008
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TechTool Pro 7.0.2
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Anthrobug commented on 24 Sep 2009
I have to add my .02 here too - I'm not sure if the fact I know how DNS works colors my opinion, but I found this software to be wonderful. It's easy to use, does a splendid job of organizing tickets and tech, and was super-simple to install. I highly recommend it.

As far as the problems mentioned in another review; The install is package based. You double click a package and install the app just like any other when using the default database. If you have an existing database solution you want to leverage, you can use MySQL or something else. But unless you have an existing database or some specific reason, going with the default database is recommended. You can also easily change the port ( to the web default even; 80 ), and of course if you have any kind of DNS operating on your network this machine can be given a more easily accessible name.

And the support is fantastic; I called to ask a few questions and an hour later not only had my issues addressed but was also given a complete overview of the product and it's capabilities. These guys use the product themselves everyday! If you need some kind of helpdesk solution, no matter what platform you are running I highly recommend Web Help Desk.


Anthrobug reviewed on 22 Sep 2009
I almost didn't write this review because I see this application as such a business advantage I almost want to keep it secret. MacHelpMate is simply the best remote support application out there for a small consultancy - There's no need for a client to configure a router or plug into the cable modem directly to get remote access - They either download a file or click on a link. It's super simple, and it makes remote support pretty much turn-key. If you a consultant dealing with small to medium mac and windows clients, you need this. But please, don't listen to me. Get something else :)
[Version 3.0]


Anthrobug reviewed on 27 Jul 2009
Works great - shows me how much money I wasted on some stupid apps and reminds me to think hard before purchasing. $1 & $2 apps add up quickly.
[Version 1.0.6]

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