Gordon Hargreaves
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75Gordo75 reviewed on 22 Dec 2011
Open Letter to Scott Cook -

First, let me say that I have been using Quicken for Mac since 1996 and have upgraded each time a new version became available (other than to Quicken Essentials that doesn't track investments, which I need). I think Quicken 2007 is great. It has done exactly what I needed it to do...except run on Mac OS X Lion.

Incidentally, I have also been an investor in Intuit since December 1997 when I bought 300 shares. I've added to that over the years and along with Intuit's growth that investment is now my largest holding. From my view, much of Intuit's success and my willingness to stay invested for going on 14 years has been a strong management that cares about its customers.

So now I am disappointed to find that Quicken 2007 for Mac doesn't work with the new Mac OS X Lion. I was at first angry with Apple for dropping Rosetta but then realized the real problem is Intuit not upgrading for Apple's OS X when it had 10 years to do so.

Apple included Rosetta in OS X so programs written for the old architecture could run until they were rewritten. Lion finally dropped Rosetta. Quicken for Mac has been upgraded at least 5 times during the last 10 years yet (except for Quicken Essentials) it has not been rewritten for OS X. I would be happy to use Quicken Essentials or Mint.com if either tracked investment buys and sells. Neither does.

So I'm now stuck with these alternatives:
Forgo upgrading to Lion and give up all the great new features in order to continue to use Quicken 2007 (I won't)
Get a second computer running an older OS X so I could still use Quicken 2007 (inconvenient to use and costly)
Wait for Quicken 2007 to get upgraded to run on Lion, (it would have to be very soon)
Wait for Intuit to come out with a Mint.com solution that includes tracking investments (but I'd have to figure out an alternative for the meantime)
Buy Quicken for Windows, Windows 7 and Parallels so I could run Quicken for Windows on my Mac or do it with the dual-boot mode (both too costly)
Upgrade to Lion and find another accounting solution already in the cloud or one written for OS X which means I'd have to drop Quicken (unfortunately, this seems to be the most practical).
Quicken could put together a competitively priced package to include Windows 7 and Parallels with Quicken for Windows until a permanent solution for Mac is available.
Maybe there are other solutions I haven't considered and if so, I'd certainly like to know about them.

Since I am a loyal supporter of both Quicken and Apple, only Intuit upgrading 2007 or coming up with a cloud solution fits what I would really like to see happen…but I'm only willing to forgo upgrading to OS X Lion for a limited time.

Is there any hope on the horizon for customers such as myself? I'm very much hoping to be a continuing, happy and satisfied Quicken (or Mint.com) user.
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