Liquid Ledger

Unfortunately, I made the mistake of purchasing this application at version 1, in part because of a statement from the author that there would be a free upgrade to version 2. On its release, the author conveniently forgot to honour this and subsequently alienated many users. As if that wasn't bad enough, the software at version 2 has been buggy and unreliable, and support is appaling. The author rarely seemed to respond to questions or requests on the support forum and then subsequently closed it down! I now wouldn't trust my accounts to this app, but it amuses me that it seems to have been resurrected following the release of Lion - no prizes for guessing why! Avoid at all costs!!!

Can't use it as it won't import data from version 1.2.1 and I get no replies at all from any of the sales/webmaster/store@modeless.com email addresses. (First email to them was back in May!) Therefore it gets a bad rating because of the bad customer service.

Unfortunately, I made the mistake of purchasing this application at version 1, in part because of a statement from the author that there would be a free upgrade to version 2. On its release, the author conveniently forgot to honour this and subsequently alienated many users. As if that wasn't bad enough, the software at version 2 has been buggy and unreliable, and support is appaling. The author rarely seemed to respond to questions or requests on the support forum and then subsequently closed it down! I now wouldn't trust my accounts to this app, but it amuses me that it seems to have been resurrected following the release of Lion - no prizes for guessing why! Avoid at all costs!!!

I purchased Liquid Ledger a few months ago and installed it on my MacBook Pro with OS 10.5. The software has been a constant source of frustration. Features described in the built in "help" feature (which is minimal and rudimentary) are not working. For example: entering transactions manually is not working and therefore it is impossible to fill in transactions missing in the datafiles downloaded from the banks. The import function is inconsistent and often fails without diagnostic that may help correct the problem. The manufacture is unresponsive to queries regarding these problems. I feel like I threw my money away with this purchase.

This is the most inaccurate accounting app on the planet... unless you stick to only onc currency! Unfortunately, the developer isn't listening to customers who're getting fed up with balance sheets that report gains and losses in the tens of thousands due to LiquidLedger simply being unable to handle foreign currency transactions.

Liquid Ledger is a not quite ready for prime time mac accounting system. On the plus side it has a good cocoa interface (although it is missing some nuances like sizable drawers) and solid qif file importing (something other Mac accounting programs have more trouble with). On the down side, report is very weak, the interface requires a ton of mousing to use (for example no keyboard shortcut to create a new transaction). Comments from the forum indicate that that the developer may be under resourced to provide support for a financial management program.

apparently mention of the guarantee does not exist anymore only a 60 day trial currently exists.

Just heard back from author .. he is trying to weasel out of the refund as he is afirming that when I bought the upgrade, I was aware of the change of policy but there was not specific statement to that effect at all nor specific legal reference to a change in policy and from my knowledge of the law it would have to have been specific so that all users were aware of this .. as far as I know this has not been done and what he says is not sufficient notification .. However, he does have a 30 day satisfaction guarantee polcy .. seek a refund if you paid for a "free" upgrade ...

Seeing something here about bout 2.x better supporting currencies I thought I'd have another look after being disappointed with the hopeless support back in 1.x... Well, in 2.x it is exactly the same. Why do all finance solutions from continental USA not "get" currency?? Currency exchange rates change and I want a solution to pick up the latest (interbank or credit card) rates e.g. from oanda.com; LL expects users to manually enter these - even the Apple Calculator downloads the latest exchange rates so LL offers less functionality here! And for every new transaction I want the latest exchange rate OR the rate from that day and NOT ONE rate for all transactions / or have to essentially manually enter the rates myself (LL). Disappointed but not the only ones that don't get it. Cha-Ching is no better but at least I can tag entries e.g. "enterconversionrate" and filter so at least the workaround is manageable until full support is offered; it has been promised...