I have made good use of several of Unsanity's products, in a professional environment. As far as I'm concerned, flawlessly under Tiger, so no complaint here. Yet, I have to agree with most comments that those people, to put it mildly, have a talent to positively defecate on their customers & users.
One thing is that they ask for ideas. I did provide some suggestions to them, but never even got the slightest acknowledgment. Fair enough, maybe what I'd sent them didn't make sense in their eyes. Maybe they're too busy, I said to myself (but how come, when I was running my own online store, we ALWAYS found the time to reply to requests, even the silliest ones?)
Quite different, though, the total lack of response I experienced after they finally upgraded some of their haxies so they could run under Snow Leopard. I purchased several of them, and was even granted a voucher for the purchase of other products - within a month. I wrote to Unsanity asking for a proper invoice, as the "receipt" they issue online and my mail is not considered as valid by my tax authorities. I also asked them to put me on a mailing list for when the new version of FruitMenu would be available (Soon! - their site said). And: would they kindly extend the validity of their voucher to use it when purchasing FruitMenu, as it was the only one of their utilities I still needed? Finally, I reported that their update of WindowShade compatible with Snow Leopard was causing havoc when used on multiple screens: once your windows are minimized on a secondary screen, you can't get hold of them anymore! We're talking here of straightforward Apple monitors.
To this day, and in spite of four or five reminders, I have received no reply whatsoever from Unsanity. When the update of FruitMenu was released (no warning!), the voucher had expired two days earlier. Needless to say, its validity didn't appear to have been extended when I tried to purchase online. Moreover, after reading that the upgrade was free for registered users, I tried to use my current FruitMenu key (still working fine as of a recently reinstalled Tiger). To no avail (of course?)
I once again wrote to Unsanity, by now not with the friendliest of tones. Silly me, I should have known: response = zilch. So now I'm left with my money thrown out of the WindowShade that won't work properly (not even the latest update a few days ago), and, on the bright side, finding an alternative piece of freeware, XMenu, that does in Snow Leopard some of the things FruitMenu is supposed to do, but won't be doing "on my watch."
Curiously, passwords to Unsanity's haxies are not listed in Serial Box. Makes you wonder...
Last curiosity: a note with the recent update of WindowShade stated something like "this depression is so painful". Is this the explanation? "Depression" could be one of several things, of course...