So If anyone ever does a class action against them...I will be more than happy to join!!
From: Black Magik Support
Date: Sat Dec 6, 2003 4:13:09 PM US/Pacific
To: "Daren Fentiman"
Subject: Re: upgrade
On 12/6/03 1:25 PM, firstname.lastname@example.org wrote:
So all the original customers who paid for a product, that on the
service doesn't appear to have changed much at all, are left with a
You are left with what you've paid for - nothing more, nothing less. We
offered free 12 month subscriptions to all eLister 1 users, at great
expense to us, despite the fact that the changes were not our fault. We
made every effort to get this information out to our eLister 1 customers
- it was posted in mulitple locations on our website and sent out to our
mailing list. I'm sorry if you missed it, but that's really not our
The people who gave you the $$ to be able continue. Now I understand we
are only talking about a $40.00 product, but I would understand a small
upgrade fee...etc say $10.00 1/4 the intial investment. Instead you
want me to say oh well. That doesn't make good business sense to me.
We are already charging as little as we can and are barely able to stay
in business with what we make now, especially after paying for most of
our previous users to have a free year of the new service.
would have been happy to have given your product another try, but I
don't like feeling taken advantage of.
If anyone has been taken advantage of, it's obviously us - not by you
necessarily, but certainly by eBay. We've done more than could be
expected of any company to help out our paying customers.
I never received any upgrade offer..etc. When I contacted you, you
couldn't even find any record of my purchase. I had to contact paypal
to find it myself.
Why don't you have the information? When you received your license
information you were told, quite explicitly, to make sure that you
printed out a copy and put it in a safe place for future reference.
Accidents happen - this one is you own fault.
I'm sorry if this is the way you feel good businees is done.
I suppose that it is rather foolish to expect people to be reasonable.
treat all of our customers fairly though, and that's about the best that
we can do. I can only suggest that you take your business elsewhere -
it's certainly no longer welcome here.
I guess that also goes with never even signing your name to any of your
emails, so a person would know who there dealing with.
C. A. Arthur
Director of Lycanthropy
(There, does that make you feel better?)